Sac 2 part a

Question 0

Management hierarchy

Answer 0

Is the arrangement that provides increasing authority at higher levels of hierarchy.

Question 1

Management structure

Answer 1

Is a term used to describe the ways in which the management, employees and resources of an organisation are formally arranged to achieve objectives.

Question 2

Chain of command/line authority

Answer 2

Is a system that determines responsibility, supervision and accountability of members of the organisation.

Question 3

Unity of command

Answer 3

States that each employee within an organisation should report to only one supervisor.

Question 4

Span of control

Answer 4

Refers to the number of people for whom a manager is directly responsible

Question 5

Functional structure

Answer 5

Involves grouping employees together according to the tasks or jobs they will perform

Question 6

Divisional structure

Answer 6

Groups employees together according to divisions that may be geographical, or customer, product or process focused.

Question 7

Matrix structure

Answer 7

Involves bringing together specialists from different parts of the organisation to solve specific problems or to undertake specific projects in teams.

Question 8

Corporate culture

Answer 8

Refers to the values, ideas, expectations and beliefs shared by members of the organisation.

Question 9

Planning

Answer 9

Is the process of setting objectives and deciding on the method to achieve them.

Question 10

Strategic planning

Answer 10

In long them planning, usually over two to five years.

Question 11

Tactical planning

Answer 11

Is flexible, adaptive, medium-term planning, usually over one to two years, which assists in implementing the strategic plan.

Question 12

Operational planning

Answer 12

Provides specific details about the way in which the organisation will operate in the short term.

Question 13

SWOT analysis

Answer 13

Involves the identification and analysis of the internal strengths and weaknesses of the organisation, and the opportunities in, and threats from, the external environment.

Question 14

Organising

Answer 14

Is the process of arranging resources and tasks to achieve objectives.

Question 15

Leading

Answer 15

Is the process of influencing or motivating people to work towards the achievement of the organisations objectives

Question 16

Policy

Answer 16

Is a set of broad guidelines to be followed by all employees when dealing with important areas of decision making.

Question 17

Procedure

Answer 17

Is a series of actions enabling a policy to be put into practice, it can also be used to resolve a dispute brought about by a breach of a policy

Question 18

Centralised control

Answer 18

Decisions come from the top and go down, information flows down

Question 19

Decentralised control

Answer 19

Refers to flatter organisational structure, where information seems to be shared across levels

Question 20

Rituals, rites and celebrations

Answer 20

These are the routine behavioural patterns in an organisations everyday life.

Question 21

Flat organisational structure

Answer 21

New, emerging organisations, flat, more fluid

Question 22

Ethical management

Answer 22

Refers to the process of abiding by moral standards and doing the ‘right’ thing in the he interest of all stakeholders

Question 23

Audit

Answer 23

Is an independent check of all accuracy of financial records and accounting procedures

Question 24

Corporate code of conduct

Answer 24

Is a set of ethical standards for managers and employees to uphold

Question 25

Social responsibility

Answer 25

Is the obligations a business has over and above its legal responsibilities to the well being of employees And customers, stakeholders and the community as well as the environment

Question 26

Social report

Answer 26

Outlines what an organisation has done, and is doing, with regards to social issues