Sac 2 Part B

Question 0

Autocratic management style

Answer 0

An autocratic management style is one where the manager tells staff what decisions have been made.

Question 1

Management style

Answer 1

Management style refers to the behaviour and attitude of the manager.

Question 2

Persuasive management style

Answer 2

A persuasive management style is one where the manager attempts to sell decisions made.

Question 3

Consultative management style

Answer 3

A consultative management style is one where the manager consults employees before making decisions.

Question 4

Participative management style

Answer 4

A participative management style is one where the manager unites with staff to make decisions together.

Question 5

Laissez-faire management style

Answer 5

A laissez-faire management style is one where the employees assume total responsibility for, and control of, workplace operations.

Question 6

Contingency management theory

Answer 6

Contingency management theory stresses the need for flexibility and the adaptation of management styles to suit the situation.

Question 7

Communication

Answer 7

Communication involves the ability to transfer information from a sender to a receiver, and to listen to feedback.

Question 8

Delegation

Answer 8

Delegation is the transfer of authority and responsibility from a manager to an employee to carry out specific activities.

Question 9

Negotiation

Answer 9

Negotiation skills involve the ability to resolve a dispute or to produce a satisfactory agreement on a course of action.

Question 10

Empower

Answer 10

To empower employees is to include them fully in the decision-making process, provide them with autonomy, and give them the necessary trust, training and development, and reward to enable them to work as a team.

Question 11

Team/Group dynamics

Answer 11

Team/group dynamics are the interaction of individuals within teams/groups.

Question 12

Problem solving

Answer 12

Problem solving is a broad set of activities involved in searching for, identifying and then implementing a course of action to correct an unworkable situation.

Question 13

Technical skills

Answer 13

Technical skills involve the ability to perform tasks in a specialised field.

Question 14

Time management

Answer 14

Time management involves the ability to prioritise tasks, set deadlines, review progress and delegate.

Question 15

Stress management

Answer 15

Stress management involves the ability to manage the levels of stress that develop in employees.

Question 16

Emotional intelligence

Answer 16

Emotional intelligence is the skill of identifying, assessing and managing the emotions of self and others.

Question 17

Ethical management

Answer 17

Ethical management refers to the process of abiding by moral standards and doing the ‘right’ thing in the interests of all stakeholders.

Question 18

Audit

Answer 18

An audit is an independent check of the accuracy of financial records and accounting procedures.

Question 19

Corporate code of conduct

Answer 19

A corporate code of conduct is a set of ethical standards for managers and employees to uphold.

Question 20

Social responsibility

Answer 20

Social responsibility is the obligations a business has over and above its legal responsibilities to the wellbeing of employees and customers, shareholders and the community as well as the environment.

Question 21

Social report

Answer 21

A social report outlines what an organisation has done, and is doing, with regard to social issues.