Sac 3

Question 1

Tangibles

Answer 1

Are good, which can be touched

Question 2

Intangibles

Answer 2

Includes services, which cannot be touched

Question 3

Inputs

Answer 3

Are resources in the process of transformation.

Material, capital equipment, labour, time, money, information

Question 4

Transformation

Answer 4

Is the conversion of inputs (resources) into outputs (goods/services)
Eg -

Question 5

Outputs

Answer 5

Refer to the end result of an organisations effort - the service or product that is delivered or provided to the consumer
Eg -

Question 6

Productivity

Answer 6

Is a measure of efficiency - the amount of output produced compared to the amount of input required in production

Question 7

Business competitiveness

Answer 7

Refers to the ability of an organisation to sell products in a market

Question 8

Facilities design amd layout

Answer 8

Involves planning the layout of workspace to streamline he production process

Question 9

Fixed position layout

Answer 9

Deals with large scale processes, such as the construction of bridges, ships, aircrafts or buildings

Question 10

Product layout

Answer 10

Deals with the manufacturing of goods in mass volume using an assembly line

Question 11

Process layout

Answer 11

Deals with high varieties of products by grouping activities, equipment and machinery of similar function together

Question 12

Lean manufacturing

Answer 12

Aims to eliminate waste at every stage of production. It involves analysing each stage of the production process, detecting where inefficiencies are and correcting them

Question 13

Materials management

Answer 13

Is the strategy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required in the operations system

Question 14

Inventory

Answer 14

Is the goods and materials held as stock by an organisation

Question 15

Materials handling

Answer 15

Is the physical handling of goods in warehouses and at distribution points

Question 16

Production plan

Answer 16

Is an outline of the activities undertaken to combine resources (inputs) to create goods or services (outputs)

Question 17

Master production scheduling

Answer 17

Details what is to be produced and when

Question 18

Materials requirements planning

Answer 18

Involves developing an itemised list of all materials involved in production to meet the specified Odets

Question 19

Inventory control

Answer 19

Ensures that costs are minimised amd that the operations system has access to the right amounts of inputs when required

Question 20

Just in time

Answer 20

Is a materials management strategy that ensures that the exact amount of material inputs will arrive only as they are needed in the operations process

Question 21

Supply chain

Answer 21

Is the range of suppliers from which the organisation purchases mAterials amd resources

Question 22

Quality

Answer 22

Refers to the degree of excellence of goods or services amd their fitness for a stated purpose

Question 23

Quality control

Answer 23

Involves the use of inspections at various points in the production process to check for problems amd defects

Question 24

Quality assurance

Answer 24

Involves the use of a system so that an organisation achieves set standards in production

Question 25

Total quality management

Answer 25

Is an ongoing, organisation-wide commitment to excellence that is applied to every aspect of the organisations operation

Question 26

Quality circles

Answer 26

Are groups of workers who meet to solve problems relating to quality

Question 27

Continuous improvement

Answer 27

Involves ongoing commitment to achieving perfection

Question 28

Robotics

Answer 28

Are highly specialised forms of technology capable of complex tasks

Question 29

Computer aided design

Answer 29

Is a computerised design tool that allows a business to create product possibilities from a series of input parameters

Question 30

Computer aided manufacturer

Answer 30

Is software that designs and controls manufacturing processes

Question 31

Computer integrated manufacturing

Answer 31

Is a method of manufacturing in which the entire production process is controlled by a computer

Question 32

Six sigma

Answer 32

Is a quality management approach that seeks to identify and remove the causes of problems in the operations process, achieving virtually defect-free production

Question 33

Operations management

Answer 33

Consists of all the activities in which managers engage to produce goods or services