Service Responsiveness Flashcards
(3 cards)
1
Q
Engineer Callback Response
A
Engineer will call within 30 min, however the average is 10 minutes.
Engineers onsite respond number is 1.2 per day so that they can service the client w/out having to worry about going to another site.
2
Q
On-Site Response Success
A
99% On-site response is met. SLA response 4, 8, 1 business day. Depending on SLA.
3
Q
First-Trip Repair Success
A
97% First-Trip Repair Success
