Monitoring

Question 1

Automatic detection

Answer 1

ExpressConnect Monitoring automatically detects a fault, opens a ticket and prompts a call from your engineer to discuss the detailed service plan with you. No need to call us, your system already did!

Question 2

Monitoring Steps

Answer 2

Error Detected. Alert Sent and Ticket Created. Quick Engineer Callback. Engineer arrives and resolves inssues.

Question 3

Boost efficiency

Answer 3

Boost efficiency with automated support
Problems are diagnosed and ticketed for you. With real-time monitoring alerts, you no longer have to check for red lights or place tickets.

Question 4

Automation

Answer 4

Data-driven for fast first-time fixes
Monitoring combines automation and OnDeck® Predictive Sparing® technology to resolve issues quickly. Every alert includes a diagnosis with hardware insights.

Question 5

Notifications

Answer 5

Ensure critical issues are never missed
To minimize the white noise, you control the type and quantity of incoming notifications with customized filtering.

Question 6

Data untouched

Answer 6

Your data is safe with us
Your data is untouched by ExpressConnect Monitoring. Hardware events are handled by agentless and email solutions.

Question 7

Real-time alerts

Answer 7

Real-time hardware alerts and automated support for server, storage & network.