Service value chain Flashcards
(10 cards)
1
Q
series of steps and org takes to co-create value with customers
A
value stream
2
Q
transforms demand into actual value
A
value stream
3
Q
service value chain activities
A
PIEDOD
4
Q
P in PIEDOD, ensures shared understanding of vision, status, and definition
A
plan
5
Q
I in PIEDOD, continual improvement of products and services
A
improvement
6
Q
E in PIEDOD, understand stakeholder needs and demands
A
engage
7
Q
D in PIEDOD, make sure services meet stakeholder needs
A
design and transition
8
Q
O in PIEDOD, ensure components are available when needed
A
obtain and build
9
Q
D in PIEDOD, ensure SLA conform service delivery
A
deliver and support
10
Q
PIEDOD is this type of model
A
operating
