The 4 definitions Flashcards
(8 cards)
1
Q
the 4 dimensions
A
VOIP or
#4 value streams & processes
#1 orgs & people
#2 info & technology
#3 partners & suppliers
2
Q
internal factors the service provider can influence
A
4 dimensions
3
Q
external factors that cannot be influenced but need to be considered
A
PESTLE
4
Q
PESTLE stands for
A
political, economical, social, technological, legal, environmental
5
Q
- activities the org undertakes
- organization of activities
- ensuring value to stakeholders
- exercise value stream mapping
A
value streams and processes
6
Q
- org structures
- decision making habits
- staffing and skill requirements
- culture and leadership styles
A
organizations and people
7
Q
- information and tools needed
- technologies and innovation
- relationship between components
- culture of knowledge management
A
information and technology
8
Q
- relationship with external vendors
- factors that influence supplier strategies
- service integration management
- vendor selection procedures
A
partners and suppliers
