Services

Question 1

What are health articles?

Answer 1

All services dealing with diagnosis and treatment of disease, or the promotion, maintenance and restoration of health.

Question 2

Service provisions

Answer 2

The way inputs (such as money staff and equipment and drugs) are combined to allow the delivery of health interventions

Question 3

Types of pharmacies
Outreach + range of services

Answer 3

Local pharmacies=
1. narrow range of services/products =
Tradition services (classic)

2. Broad range =
   Retail pharmacy

Extended reach pharmacies =
1. Narrow range =
Health destination (focusses specialities) eg. Compounding pharmacy

2. Broad range =
   Networked pharmacy (multi specalities)
   Eg. Compounding + diabetes checks + others..

Question 4

5 key dimensions of a quality service?

Answer 4

1. Reliability
2. Assurance (what we do works, evidence)
3. Tangibles (physical setting is welcoming, appropriate), uniforms, etc
4. Empathy
5. Responsiveness