Stress,crisis and change management (R)

Question 1

What is Stress?

Answer 1

• Mental state/ Emotional strain or tension resulting from negative or demanding circumstances.
• Response of a person’s body to anything that requires more action/work than normal.

Question 2

Give 5 causes of stress in the business environment.

Answer 2

• Unconducive working conditions
• Lack of power and influence
• Frequency of work-related travel
• Working long hours without adequate breaks
• Job insecurity, bullying and harassment

Question 3

Give 4 importances of stress management in the workplace.

Answer 3

• Poor decisions and errors in judgement.
• Poor service and unhappy customers
• Unhealthy working environment
• Absenteeism, conflict, grievances, complaints

Question 4

Give 5 ways employees can manage stress in the workplace.

Answer 4

• Self-awareness
• Avoid conflict situations
• Practice effective time management strategies
• Enough sleep and rest
• Regular breaks

Question 5

What is a Crisis?

Answer 5

Unforeseen event that can cause major changes in the organisation.
Intense difficulty, trouble or danger that must be faced.

Question 6

Give 4 examples of Crisis.

Answer 6

• Power outage
• Accident
• Tight deadline
• Natural disasters

Question 7

Give 5 ways in which businesses deal with crisis in the workplace.

Answer 7

• Assess and evaluate nature of crisis.
• Seek advice from experts
• Respond quickly
• Provide accurate and correct info
• Arrange debriefing sessions for those directly involved.

Question 8

Name 4 causes of Change.

Answer 8

• Unemployment
• Retrenchment
• Globalisation
• Affirmative action

Question 9

Give 4 ways to deal with Globalisation.

Answer 9

• Explore overseas markets
• Comply with international trade laws
• Be attentive of changes
• Build strategy to connect governments around world.

Question 10

Give 4 ways to deal with Affirmative action.

Answer 10

• Improve skill levels
• Explore self-employment opportunities
• Research new ideas and opportunities.
• All staff should work together and practice mindfulness

Question 11

Give 3 ways in which a business can manage change in the workplace.

Answer 11

• Employers engage employees in process to build trust.
• Management should adhere to plan and not move away.
• Practice lifelong learning