Student Questions Flashcards
1
Q
Which of these is NOT a good way to understand someone else’s perspective? (From the reading “Understanding the other Person’s Perspective Will Radically Increase Your Success”)
A. Think of Others
B. Emotional Regulation & Empathy
C. Correctly reading other people
D. Interpreting words
E. Get to know yourself
F. Respecting Differences
A
E. Get to know yourself
2
Q
The key to storytelling in your resume and cover letter as mentioned in “The Key to Landing Your Next Job? Storytelling” is to begin with…
A
Your audience in mind.
3
Q
The three team basics, as characterized by Katzenback and Smith, are:
A
- Skills
- Accountability
- Commitment
4
Q
As mentioned in “Building the Emotional Intelligence of Groups” by Vanessa Urch Druskat and Steven B. Wolff, teams are more creative and productive when they exhibit high levels of participation, cooperation and collaboration amount team members. What are two ways to increase these within a team?
A
- Mutual Trust
- Sense of group identity
- Sense of group efficacy
5
Q
According to a Google study on efficacy of teams what is the one critical thing necessary for a team’s success and how do you foster it?
A
Psychological safety. You build this by making an open environment where everyone feels heard, respected, and comfortable.
6
Q
According to the article “Understanding the Other Person’s Perspective Will Radically Increase Your Success”, which of the following statements is true?
A. Emotional regulation is irrelevant in building successful connections with others.
B. Misinterpretation in communication is unavoidable and does not impact success.
C. Respecting differences, including personal beliefs, is crucial for positive relationships.
D. Knowing too much about others’ backgrounds hinders effective communication.
A
C. Respecting differences, including personal beliefs, is crucial for positive relationships.
7
Q
The five components of emotional intelligence at work are _____, Self-Regulation, Motivation, Empathy, and Social Skills.
A
Self-Awareness
8
Q
It’s this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: ________.
A
Start today. Or else.
9
Q
Give an example of using pathos in your job interview.
A
Pathos creates an emotional response from the interview panel. In the job interview situation, you need to appeal directly to the interviewer’s emotions. The great interviewee controllers the employer’s emotions throughout the job interview, taking them on an emotional roller coaster.
Example: When I was in third grade, my mom was diagnosed with Stage IV cancer, and was given six months’ time to live. That day, I realized that every day in life is precious, and that we must cherish each and every moment. This is why I became a nurse. Because I get to help people make the best of their hardest times.
10
Q
From the article “Why Understanding Other Perspectives Is A Key Leadership Skill”, Why is it important for leaders to distinguish between their own perspective and the shared reality of a situation?
A
When looking at the shared reality of an event, the more perspectives you get, the closer to reality you get.
11
Q
Which option most accurately characterizes the blue population in the SDI Assessment?
A. Having a strong desire to pursue independent interests, to be practical, and to be fair.
B. Being assertive, competitive, action-focused
C. Being helpful, trusting and loyal
D. Having a strong desire to set goals, take decisive action, and claim earned rewards.
A
C. Being helpful, trusting and loyal
12
Q
Your LinkedIn picture projects your _____.
A
Brand
13
Q
The most appropriate pillar of persuasion is ____ when trying to appeal to an individual’s emotional feelings.
A
Pathos
14
Q
What is a key takeaway from the skill briefing presentation that could significantly influence your professional development?
A
Storytelling!
15
Q
How have you developed specific attributes that are valuable in the marketplace for business analysts over the course of the semester and this specific class?
A
- Communication
- Teamwork
- Leadership
- Self-awareness
16
Q
What are the factors of self-awareness?
A. Leadership Wisdom
B. Leadership Identity
C. All of the above
D. None of the above
A
C. All of the above
17
Q
The Three Pillars of Persuasion: Pathos, Ethos, ________.
A
Logos.
18
Q
Persuasion is not ____________.
A
Manipulation.
19
Q
What are the five ways to improve listening effectiveness?
A
- Use your eyes and ears to listen
- Control your emotions
- Be a total listener
- Listen to understand, not to respond
20
Q
The six principles of persuasion are liking, reciprocity, social proof, consistency, authority, and scarcity. Pick one, give the definition, and an example of how to use it.
A
Scarcity: People want what there is not an abundance of.
21
Q
According to the article “8 Tips on Giving a Presentation Like a Pro,” which of the following is not one of the 8 tips?
A. Properly Prepare
B. Start with a bang, not a whimper
C. Talk to the audience before the presentation
D. Use stories
A
C. Talk to the audience before the presentation
22
Q
The higher you go up the ladder, the more ________ matters: for top leadership positions they are about 80 to 90 percent of distinguishing competences.
A
Emotional intelligence
23
Q
As preparation for Session 6, to understand and lead yourself as well as others to maximize impact we each took an ___ assessment.
A
SDI
24
Q
In the article “Find the Coaching in Criticism,” what does the author mean by ‘disentangling the what from the who’?
A
Take the feedback given at face value, independently of WHO provides the feedback.
25
What specific nonverbal and body language cues should be included within an in-person introduction?
Smiling;
Eye contact;
Open posture
26
According to Warren Buffett, honing which one skill can improve your worth by 50 percent?
A. Interpersonal Skills
B. Public Speaking Skills
C. Technical Skills
D. Quantitative Skills
B. Public Speaking Skills
27
As per the article “How the Navy SEALs Train for Leadership Excellence”, “________________ means never asking your team to do something you aren’t willing to do yourself”.
Leading by Example
28
As per the article “What Skills Are Employers Looking For In 2023?”, the number one most valued skills by employers in 2023 are _____________
Interpersonal Skills
29
Describe briefly what Executive Presence is.
Ability to inspire confidence:
(a) In your subordinates, that you’re the leader they want to follow
(b) Among peers, that you’re capable and reliable
(c) Among senior leaders, that you have the potential for great achievements
30
Why is feedback so important?
Enables you to grow/change.
31
Which of the following is NOT a component of Emotional Intelligence at work?
A. Self-awareness
B. Self-regulation
C. Self-esteem
D. Motivation
E. Empathy
F. Social skill
C. Self-esteem
32
In this class, we consistently emphasize the significance of teamwork. Despite this emphasis, it's a reality that many team members may encounter conflicts. Therefore, regulating emotions is important. Provide three norms that can help regulate emotions in a team.
- Creating resources for working with emotion
- Creating an affirmative environment
- Solving problems proactively
33
As a graduate student, your next goal is to secure your dream job. As the article “What Skills Are Employers Looking For in 2023?” mentioned, what are the top three most valued skills by employers in 2023?
- Interpersonal Skills
- Communication Skills
- Data Analysis and Interpretation
34
In the article “The 21 Principles of Persuasion”, it mentions that “Persuasion is not Manipulation”, please carefully demonstrate the differences between these two.
Manipulation: Coercion through force, to get someone to do something that is not in their interest.
Persuasion: Getting people to do things that are in their own best interest, that also benefit you.
35
Effective listening is something that can absolutely be learned and mastered. Can you talk about some strategies that will make you a better listener from the article “7 Most Common Habits of the Best Listeners”?
1. Focus: Not letting your thoughts distract you
2. Putting away your phone
3. Asking good questions
4. Practicing reflective listening
5. Using positive body language
6. Not passing judgment: Being open-minded
7. Keeping your mouth shut
36
According to the ‘8 Tips on Giving a Presentation Like a Pro’ article on Effective Presentation Techniques, which of the following is NOT recommended when preparing a professional presentation?
A. Using PowerPoint as the main focus of the presentation
B. Engaging the audience with a conversation rather than a monologue
C. Incorporating stories that illustrate key points
D. Evaluating and seeking feedback after each presentation
A. Using PowerPoint as the main focus of the presentation
37
In the article ‘8 Tips on Giving a Presentation Like a Pro’, it is suggested to start a presentation with something engaging, like a "______________," to capture the audience's attention immediately, instead of starting with a mundane introduction.
Compelling quote, Great story, Stunning statistic, Provocative question
38
Based on our discussion of SDI, if Alice loves creating spreadsheets to examine potential costs and plans whenever she travels, then she’s demonstrating characteristics of _____ (hint: SDI color).
Green - Analytic.
39
According to the “How the Navy SEALs Train for Leadership Excellence” article, what is Webb’s motto on producing excellence and not above average?
"Under pressure, you don't rise to the occasion, you sink to the level of your training."
Creating real-world excellence requires much more than commitment to educational achievement.
40
You are talking to a friend and they are sharing their journey of becoming a Business Analytics Professional, you read the article ‘7 Most Common Habits of the Best Listeners’ and want to practice reflective listening, provide an example of what you should do.
Focus: Not letting your thoughts distract you
Putting away your phone
Asking good questions
Practicing reflective listening
Using positive body language
Not passing judgment: Being open-minded
Keeping your mouth shut
41
What is the proper way of writing your name, if your real name is Tommy and you want people to call you Tom.
A. Tom (Tommy) Trojan
B. Tommy (Tom) Trojan
C. Tom(Tommy) Trojan
D. Tommy(Tom) Trojan
B. Tommy (Tom) Trojan
42
List three elements that can help you become a more effective listener.
- Using positive body language
- Keeping your mouth shut
- Being open-minded
43
_________ defines as the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
Emotional intelligence
44
Imagine that you just meet an alumni in the industry you are interested in during an on-campus workshop, how would you use the knowledge of ethos, pathos, and logos to persuasively ask for further information regarding either the company or industry. Choose at least one of the three pillars and write down the words you would say.
Ethos:
"Hey [Alumni's Name], I've heard so much about your remarkable journey in [industry] and the impactful work you've done at [company]. Your insights are highly respected, and I'd love to tap into your experience for some guidance on navigating the [industry/company] terrain. Any chance you could share a bit of your wisdom with someone eager to follow in your footsteps?"
Pathos:
"Hey there! I've been really drawn to a career in [industry], and I've got to say, hearing about the challenges you've conquered and the journey you've had in this field would mean the world to me. Your story is not just informative but incredibly motivating, and I'd love to learn from your experiences as I kickstart my own adventure in [industry/company]. Mind sharing some of those inspiring moments with me?"
Logos:
"Hi [Alumni's Name], I've been digging into the latest happenings in [company], especially the impressive growth, especially in [specific area]. The numbers and strategies I've come across are fascinating. I was wondering if you could give me a bit more context – maybe share some key factors that played into that success and any cool trends you think are shaping the future of [industry]. I'm eager to learn from someone who's really got their finger on the pulse of the industry."
45
Great leadership starts with self-awareness. What is self-awareness? Why is it important for building leadership? Integrate the concepts and ideas from class with your personal experiences and apply these to articulate clearly about how will you develop this skill.
- Understanding your strengths and weaknesses
- Critical for ongoing and long-term effectiveness as a leader
- Leadership Wisdom, Identity, Reputation, and Brand
46
Which of the following skills involves actively reaching out to others to understand their point of view on a specific topic or situation?
A) Perspective Taking
B) Perspective Seeking
C) Perspective Coordinating
D) None of the Above
B) Perspective Seeking
47
Persuasion is the art of getting people to do things that are in their own best interest that also benefit you. Persuasion is not ______ which is coercion through force to get someone to do something that is not in their own interest. The basic building blocks of persuasion are _____ which creates a relative standard of what's acceptable, and _____ which dictates what we want from others and life.
- Manipulation
- Context
- Timing
48
As described by Apple CEO, Tim Cook, the process Apple uses to create products is based on the fundamental belief that ideas will grow and get bigger and get better when shared. As a result, this is also the top skill Apple looks for in all new hires: _________
Collaboration
49
In the HBR article titled "Find the Coaching in Criticism," the significance of receiving feedback is underscored. However, the author acknowledges that feedback often proves ineffective in many organizations, as the recipients struggle to absorb the information. Which of the following is NOT one of the three "triggers" that compound the challenge of receiving feedback?
A. Truth triggers
B. Emotional triggers
C. Relationship triggers
D. Identity triggers
B. Emotional triggers
50
At Google, Project Aristotle reviewed that understanding and influencing __________ were the key to improving Google’s teams.
Group Norms
51
In HBR's article "Harnessing the Science of Persuasion," one of the six basic laws of winning friends and influencing people presented is the Principle of Consistency. This principle states that people align with their clear commitments. To create this sense of obligation to live up to commitments, commitments need to be ______, _______, and _________.
Public, voluntary, and active
52
The article “What Predicts Success? It’s Not Your IQ”? sees the set of emotional intelligence abilities, including self-awareness, self-management, empathy, and social effectiveness as what distinguishes star performers. Provide an example of the application of one of these abilities within a professional context.
Empathy
- Realizing others may be in a tough divorce situation
53
Which one of the following is NOT one of the 6 principles to expand your influence as discussed in Harvard Business Review’s Harnessing the Science of Persuasion article?
A. Authority
B. Social Proof
C. Scarcity
D. All of the above
D. All of the above
54
Networking is all about...
Relationships!
55
According to Amy Cuddy’s book Presence, when evaluating first impressions, we are judging how _____ and ______ the person is?
Warm, Competent
56
What is the difference between sourced credibility and derived credibility?
- Sourced credibility refers to the credibility or trustworthiness of the source of information itself.
- Derived credibility, on the other hand, is the credibility that a message or information gains based on factors other than the source. It is about how the content itself, its presentation, and the context influence its perceived credibility.
57
Describe some of the tips for becoming a confident public speaker discussed in Sue Shellenbarger How to Overcome Your Terror of Making an Off-the-Cuff Speech.
Preparation
Anxiety as energy
58
Based on the article “What Skills Are Employers Looking For In 2023” , what is the Top skill an employer is looking for?
Interpersonal Skills
59
There are Five Components of Emotional Intelligence at Work. _______ is the first component of emotional intelligence, which means having a deep understanding of one’s emotions, strengths, weaknesses, needs, and drives.
Self-awareness
60
According to the SDI report, fill in a type of person who is motivated by flexibility, adapting to others or situations and having a strong desire to collaborate with others and keeping open to different options. Above type is __________ persons.
Hub
61
How can you leverage three pillars of persuasion (pathos, ethos, logos) to get people to do things that are in their own best interest that also benefit you? Please describe a specific scenario.
Pathos (Emotional Appeal):
Scenario: Present a heartfelt story about someone who benefited greatly by taking the desired action. Highlight the emotional satisfaction and positive outcomes experienced, appealing to the audience's emotions and empathy.
Ethos (Credibility):
Scenario: Establish your credibility by showcasing relevant expertise, experience, or qualifications related to the suggested action. People are more likely to follow when they trust the person providing guidance.
Logos (Logical Appeal):
Scenario: Present clear and logical reasons why the suggested action is in their best interest. Use data, statistics, and well-structured arguments to demonstrate the rationality and practicality of the decision.
62
Which of the following is NOT an example of what audiences expect during a presentation or a speech:
A. Authenticity – audiences connect with what is real, not perfect
B. A specific final conclusion, recommendation, or next step
C. A perfect delivery – An occasional pause to collect your thoughts, a pronunciation error, or other minor slip will often not even be noticed by an audience. The audience focuses on and mainly cares about the message.
D. Coverage of everything you know about the topic (Be Focused!)
5. A lack of nervousness (if it's important, all speakers are nervous)
Coverage of everything you know about the topic (Be Focused!)
63
From the article “What Predicts Success? It's Not Your IQ”, the higher you go up the corporate ladder, the more ________ intelligence matters.
Emotional
64
From the article “Great Leadership Starts with Self-Awareness,” what are two ways that can help us become more self-aware?
- Knowing you
- Identifying external factors
- Gathering trusted feedback
- Considering the circumstances - Assessing behaviors in light of your values and priorities
- Staying curious
65
What is the relationship between context, timing, and persuasion as described in the article “The 21 Principles of Persuasion”?
Everyone, given the right timing and context, can be persuaded.
66
According to the article, “Harnessing the Science of Persuasion,” which of the following are considered principles to expand your influence?
A. Principle of Scarcity
B. Principle of Reciprocity
C. Principle of Communication
D. Choices a and b
E. None of the above
D. Choices a and b
67
This course greatly touched upon the relationship between leadership and perspective. ______encourages genuine curiosity about others' viewpoints, helping uncover potential blind spots and enriching one's understanding. _____ involves learning from the diverse perspectives received.
Perspective-seeking
Perspective-coordinating
68
Improving Listening Effectiveness: Listen to ______ - not ______.
Understand, not to respond.
69
Using the 3 Pillars of Persuasion we learned in class, mentioning “I earned a Master’s degree from Marshall School of Business at USC” is an example of ______________
Logos
Ethos
Pathos
Mentioning "I earned a Master’s degree from Marshall School of Business at USC" is an example of Ethos. Ethos pertains to the speaker's credibility, expertise, and authority. By highlighting one's educational achievements, especially from a reputable institution like the Marshall School of Business at USC, the speaker is aiming to establish their credibility and expertise in a particular field.
70
We talked about “how to be a good listener” in class, where the speaker talked about how people should listen with one objective, ________________.
To understand.
71
People in a work team are trying to decide what to eat for dinner. Anna said, “We should go to the newly opened one in the nearest plaza.” Bob said, “ Let me check the reviews on Yelp first.” According to the SDI test, Bob is a ________.
Based on the given scenario and SDI (Strength Deployment Inventory) framework, Bob's behavior suggests that he might be a Green person. Greens often prioritize analytical thinking, gathering information, and making decisions based on facts and data. In this case, Bob's inclination to check Yelp reviews before deciding on a restaurant aligns with a preference for a thoughtful and information-driven approach.
72
When first speaking to someone in a professional setting, what two traits do you want to embody?
A. Cold and calculated
B. Funny and easygoing
C. Warm and capable
D. Quiet and agreeable
E. None of the above
C. Warm and capable
73
In the article “Why Understanding Other Perspectives Is A Key Leadership Skill”, there’s a key skill called____, which is hearing from people who may have a different point of view than you and discovering potential blind spots or new things to consider.
Perspective-seeking
74
In the article “8 Tips on Giving a Presentation Like a Pro”, we discussed that the audience has a chance to ask questions and talk to the speakers like a human being instead of a presentation robot, so it’s important to make it a_____, not a presentation.
Conversation
75
Understanding situations from different perspectives is a key element in enhancing leadership effectiveness. Which skill enables leaders to comprehend situations from a different standpoint?
Reality assessment
Perspective-changing
Point-of-view analysis
Perspective-taking
Perspective-taking
76
The concept of power in the context of personal branding refers to _______________ power, focusing on reputation and influence rather than traditional hierarchical authority.
Reputational Power
77
A manager that has high ____________________, listens to others and is open to feedback. They typically handle pressure healthily while making thoughtful, thorough decisions.
Emotional Intelligence
78
Describe the importance of effective listening in building interpersonal relationships.
Listening influences job performance.
79
Which of the following options for six fundamental principles of persuasion has the most relevant description for the statement below: “ Research into the social dimensions of commitment suggests that written statements become even more powerful when they’re made public.”
Liking
Social proof
Consistent
authority
reciprocity
Scarcity
Consistent
80
In the article "7 Most Common Habits of the Best Listeners," Travis emphasizes the significance of positive body language in enhancing effective listening. Please list four specific positive body language mentioned by Travis fostering effective listening.
Eye contact
Open posture
Smile
Hand gestures
81
In the article “The Networking Advice No One Tells You”, Bonnie Marcus mentions things that hold people back from successful networking as well as five ways to create a strategic network. Please list these five tips below:
- Start with your career goal
- Understand your value proposition
- Build mutually beneficial relationships
- Find allies and champions
- Be strategic
82
In Jason Nazar’s paper The 21 Principles of Persuasion, he categorized these principles into the basics, general rules, and personal skills. Please choose one from each category and explain how they inspire your way of persuasion.
BASIC:
- Persuasion is NOT manipulation
GENERAL RULES:
- Reciprocity compels
PERSONAL SKILLS:
- Learn to transfer energy
83
In the article "Building the Emotional Intelligence of Groups", which of the following aspects belongs to the levels of emotional interaction?
a) Individual Emotions
b) Group Emotions
c) Emotions Outside the Group
d) All of the above
d) All of the above
84
According to the SEAL lore, you don’t _____ to the occasion, you _____ to the level of your training.
Rise;
Sink
85
The purpose of the SDI assessment is to improve the quality of working relationships. If someone in a team is very decisive, ambitious, and competitive, then that person is likely to have a high ____ color score.
Red
86
In Tom Peters' article, "The Brand Called You," what are two strategies or insights he recommends for individuals aiming to establish and enhance their personal brand?
- Find your unique value proposition
- Attain visibility by putting yourself out there
87
In the article "Great Leadership Starts With Self-Awareness," what role does self-awareness play in developing effective leadership, and can you identify any specific recommendations or practices that Chinwe Esimai suggests to cultivate self-awareness?
1. Knowing you
2. Identifying external factors
3. Gather trusted feedback
4. Consider the circumstances
5. Assess behaviors in light of your values and priorities
6. Stay curious
88
During a job interview, a candidate expresses their interest in the position and the company’s culture, and they also list why they are a good fit for the position. Which pillars of persuasion is this person using?
Ethos and Pathos
Pathos and Logos
Ethos and Logos
All three of them
Ethos and Pathos
89
Building emotional intelligence in a group can make people more effective in their work. What are the three levels of emotional interactions? ________, ________, _________
Individual, group, and cross-boundary
90
During the class, we discussed several tips for giving a professional presentation and had the chance to make a public presentation in front of our talented classmates. Please provide three of the tips on giving a presentation like a pro. ________, ________, _________.
1. Properly prepare
2. Start with a bang, not a whimper
3. Recognize that space is part of your presentation.
91
Listening is a skill that lots of people think they are above average, but in fact, this is impossible and they might cultivate some critical habits to become a better listener. In addition, a recent study conducted at George Washington University showed that listening can influence up to 40 percent of a leader's job performance. This is why we must train our listening skills to benefit our career path. Please provide at least one common habit of the best listeners and briefly explain the reason why choosing this habit.
1. Focus
2. Put away the phone
3. Ask good questions
4. Practice reflective listening
5. Use positive body language
6. Don't pass judgment
7. Keep your mouth shut
92
Q. What is the best predictor of 1Y success in a new role?
a) college GPA
b) number of projects completed in the first month
c) how many people you go to lunch with during your first week
d) Whether your manager likes you or not
c) how many people you go to lunch with during your first week
93
__________ is a powerful tool when it comes to influence and persuasion. Science tells us that voicing our opinions is often more polarizing than persuasive, and statistics, even when used as evidence, are difficult to retain. But if you blend the two together, and weave them into an engaging narrative, suddenly, you can tug at heartstrings and change minds.
Storytelling
94
Q. __________ refers to the ability to delay gratification in pursuit of your goals, maintain impulse control, manage upsetting emotions well, hide focus, and possess a readiness to learn. Grit requires good __________. (Two blanks are the same)
Cognitive control.
95
From the 'Finding the Coaching in Criticism' article, discuss one of the six steps to becoming a better receiver.
1. Know your tendencies
2. Disentangle the "what" from the "who"
3. Sort toward coaching
4. Unpack the feedback
5. Ask for just one thing
6. Engage in small experiments
96
What were one of the findings of Google’s Project Aristotle?
The importance of PSYCHOLOGICAL SAFETY within teams.
97
According to Warren Buffet, what skills can you have to improve your worth?
- Develop a Daily Writing Habit
- Observe the strong conversations in your life
- Reach out to one person per week whose work you admire
- Recording yourself
- All of above
- All of above
98
In the article '8 Tips on Giving a Presentation Like a Pro' by Shawn Doyle, one of the key suggestions for improving presentation skills is to start with a ________, not a whimper. Doyle emphasizes the importance of capturing the audience's attention right from the beginning, suggesting starting with a compelling quote, story, statistic, or provocative question. Additionally, the article advises against relying too heavily on ________, advocating instead for a more conversational approach and the use of ________ to make key points more memorable.
bang
PowerPoint
Stories
99
Gerry Valentine, in his article Executive Presence: What Is It, Why You Need It And How To Get It in, indicates that ________________ is about your ability to inspire confidence — inspiring confidence in your subordinates, inspiring confidence among peers, and inspiring confidence among senior leaders.
Executive Presence
100
In the article 'Tim Cook says there are 4 traits he looks for in Apple employees', which trait does Cook deem as the most important and how would you demonstrate strength in this skill during an interview?
Collaboration
101
According to John Eades, which of the following is NOT a fundamental of leadership?
a. The quality of relationships matter
b. Understand your strength and weaknesses
c. Trust is the ultimate human currency
d. Accountability is Key
e. People buy into the leader before they buy into the vision
b. Understand your strength and weaknesses
102
In Building the Emotional Intelligence of Groups, Vanessa Urch Druskat and Steven B. Wolff claim “A team can have everything going for it – the brightest and most qualified people, access to resources, a clear mission but still fail because ____.”
A team will still fail, because it lacks group emotional intelligence.
103
According to Gerry Valentine, executive presence is about your ability to inspire ______
Confidence.
104
According to Druskat and Wolff, what are the three conditions essential to a group’s effectiveness?
- Group identity
- Trust among members
- Group effectiveness
105
According to Bonnie Marcus, what is the first thing that prevents us from building a strategic network?
Our mindset that networking is self-serving
106
Travis Bradberry, the author of The Seagull Manager, lists 7 common habits of the best listeners. Three of which are Focus, Asking good questions and using positive body language. What are the other four and which out of these resonates the most with you?
What are some of the characteristics of a group atmosphere that you strive to provide with your team in order to make the group more cooperative and open-minded?
- Put away your phone
- Practice reflective listening
- Don't pass judgment
- Keep your mouth shut
107
In the SDI test, Jack’s result indicates that he actively seeks opportunities to help others and opens to others’ ideas and proposals. __ SDI best describes his result, and the SDI type suggests that he is __.
Hub.
108
__ Space should you strive to provide with your team in order to make the group more cooperative and open-minded
Brave
109
How do you give good feedback?
A. Harsh, without empathy
B. Direct, only one important improvement, to the point
C. Listing all of the good things before giving feedback
D. Listing all of the things that can be improved
B. Direct, only one important improvement, to the point
110
According to Harvard Business School professor Amy Cuddy's research on first impressions, which trait dimension is most significant for initial evaluations? Provide a brief explanation of the rationale behind this priority and its implication
Warmth, the degree of trustworthiness, as competence can only be assessed once trust has been built.
111
The five components of EQ according to Daniel Goleman’s emotional intelligence theory are:
- Self-awareness
- Self-regulation
- Social skill
- Empathy
- Motivation
112
According to Warren Buffet, “Invest in yourself. The one easy way to become worth 50 percent more than you are now — at least — is to hone your ____________ skills — both written and verbal…. You can have all the brainpower in the world, but you have to be able to transmit it”.
Communication
113
In the Forbes' article 'The 21 Principles of Persuasion', which method is considered ineffective for persuading others?
- Establishing a sense of urgency
- Thorough preparation prior to persuasion attempts
- Persistent efforts in persuasion
- Employing manipulative strategies for persuasion
- Employing active listening to refine your persuasion technique mid-process
- Employing manipulative strategies for persuasion
114
What term describes 'the ability to inspire confidence in your subordinates that you’re the leader they want to follow'?
Executive Presence
Group emotional interaction
Leadership Excellence
None of the above
Executive Presence
115
According to the article “Building the Emotional Intelligence of Groups. HBR”, what are the Three Levels of Emotional Interaction?
Level 1:____________
Level 2:____________
Level 3:____________
Individual
Group
Cross-boundary
116
The 3 most common habits of good listeners are _______, ________, and ________ .
Focus
Asking good questions
Putting the phone away
117
In a team-oriented workplace, which action demonstrates effective collaboration?
Ignoring team conflicts for the sake of harmony.
Avoiding team interactions to focus on individual tasks.
Navigating team conflicts with a focus on positive outcomes.
Taking credit for team achievements without acknowledging others.
Navigating team conflicts with a focus on positive outcomes.
118
In the article, “Harnessing the Science of Persuasion” by Robert B. Cialdini, the author talks about several principles that allow us to be better persuaders, some of which are: ______, Reciprocity, Social Proof, Consistency, Authority, and Scarcity.
Liking
119
According to the article, “Honing This One Skill Can Improve Your Worth by 50 Percent”, Warren Buffett enrolled in a _______ course after realizing he would never make the type of impact that he wanted if he didn’t take the steps to improving this skill.
Public speaking
120
According to Janine Kurnoff and Lee Lazarus, recruiters may think they make decisions based purely on logic, but their feelings play just as large of a role. Therefore, what is the key to landing your ideal job?
Strengthen your hard skills needed for the role
Tell a good story on your resume and during the interview
Have as many relevant experiences as possible
Graduate from a prestigious school with a high GPA
Build a strong network in your industry and utilize referrals.
Tell a good story on your resume and during the interview
121
Persuasion is an important skill in the business field. Drawing on Jason Nazar’s Forbes article “The 21 Principles of Persuasion”, list 5 principles of persuasion he discusses.
Persuade the persuadable
Context and timing
Create scarcity
Behavioral flexibility
Confidence and certainty
122
What are 3 elements of cognitive control discussed in Daniel Goleman’s article, “What Predicts Success? Not your I.Q.”?
Cognitive control refers to the abilities to delay gratification in pursuit of your goals, maintaining
impulse control, managing upsetting emotions well, holding focus, and possessing a readiness to
learn.
123
What is a key aspect of leadership that the article titled "5 Simple Ways to Become a Better Leader Today" emphasizes as crucial for improvement?
Mastering a specific skill set
Developing a morning routine
Reviewing and working on the fundamentals
Setting high standards for the team
Model the definition of leadership
Model the definition of leadership
124
In the workplace, if someone’s manager is a good listener, communicates well, and responds to feedback they have a high _______.
Emotional intelligence
125
Harvard Business School professor Amy Cuddy talks about how to leverage the science of great first impression. The most important factor in how people evaluate you is: _______ before competence.
Warmth
126
According to the Power Formula from The New Articulate Executive, what are some of the techniques that you can use to better connect with your audience when presenting?
1. **START STRONG, with a Punch**
1. Gain attention and interest, using a punch / attention getter
2. Project confidence through professional presence
3. Avoid weak connections, eg. “Let’s start”, “My name is”
4. Reduce anxiety
2. **Present ONE Theme**
3. **Provide Good EXAMPLES**
4. **Use CONVERSATIONAL LANGUAGE**
5. **Provide a STRONG ENDING**
127
An automobile company advertises its new car model by focusing on the brand's long-standing reputation for safety and reliability, and featuring testimonials from satisfied customers. This strategy primarily uses which pillars of persuasion?
a. Ethos & Logos
b. Logos & Pathos
c. Ethos & Pathos
d. All Three Relatively Equally
a. Ethos & Logos
128
The article "Persuasion in Communication" outlines several fundamental principles for effectively persuading others. These principles are crucial for anyone looking to influence or motivate people, whether in professional or personal contexts. According to the article, some of the key principles of persuasion include:
- Liking
- Reciprocity
- Scarcity
- Consistency
129
From the article How to Overcome Your Terror of Making an Off-the-Cuff Speech, which of the following are tips that the author mentioned for becoming a confident public speaker?
A. Transforming your anxiety into energy
B. Always assume that you’re expected to do a speech
C. Pay attention to self gesture and body language
D. All of the above
D. All of the above
130
Based on the Forbes article The 21 Principles of Persuasion, what is the first principle of persuasion that Jason Nazar identified?
Persuasion is NOT manipulation.
131
According to the Harvard Business Review article What Makes a Leader? What are the five dimensions of emotional intelligence?
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social skill
132
You are asked to make a presentation on the topic of discussing and informing the class on success strategies during an internship. Leveraging your knowledge of creating presentations to maximize impact, explain the 3 core visual rules to capture audience attention and provide an example of how you would incorporate them into your presentation:
- Vivid
- Clear
- Focused
133
In the article Goleman, D. (Published July 17, 2014), What Predicts Success? what is the best predictor of success, according to the authors?
Above average academic abilities
High persuasion abilities
Having robust large networks
Having ‘grit’
Having good cognitive control
High persuasion abilities
134
In the article ‘The Key to Landing Your Next Job?’, To make a memorable impression on potential employers, it's important to incorporate __________ into your resume, cover letter, and interviews, as it can evoke positive emotions and make you stand out among other candidates
Storytelling
135
In the article ‘Executive Presence: What Is It, Why You Need It And How To Get It’, the author discusses how executive presence is achieved through inspiring _________ within potential followers.
Confidence
136
Which of the following is not in the 6 Principles to Expand Your Influence as we discussed in Harvard Business Review “Harnessing the Science of Persuasion” article?
Liking
Consistency
Reciprocity
Competition
Competition
137
If Jack has a HUB motivational style, please list three characteristics that could describe Jack’s personality based on your knowledge on SDI Test: ____________, ____________, and ____________.
- Results-oriented
- Leadership inclination
- Action-driven
138
Based on our session ‘Building Team Formation, Development and Culture’, the 2 most important characteristics of successful teams are __________ and ____________.
- Cognitive Diversity
- Psychological Safety
139
From the SDI Assessment, which motivational style is known for its flexibility, curiosity about others' opinions, and adaptability? An individual with this style values group welfare, likes to explore various options, and enjoys being part of a team. This individual is often open-minded and is comfortable with changes. This individual exhibits the characteristics of the ______ motivational style.
Hub
140
According to the HBR article, “How the Navy SEALs Train for Leadership Excellence” which of the following is NOT an element of Navy SEAL training:
A. Produce Excellence, Not “Above Average”
B. Incentivize Excellence Not Competence
C. Incorporate New Ideas from the Ground
D. Lead by Observation
D. Lead by Observation
141
____ is the first component of emotional intelligence.
Self-awareness
142
Students who don’t have the highest IQs in their class but get high grades share an attitude called ___.
Grit
143
Describe psychological safety and how you can promote it on your team?
Psychological Safety: Group culture that the HBS professor Amy Edmondson defines as a shared belief held by members of a team that the team is safe for interpersonal risk-taking
To promote psychological safety, one can engage in generative behaviors, such as being curious, experimental, encouraging, nurturing, inquiring
144
According to the reading “Executive Presence: What Is It, Why You Need It And How To Get It,” what is executive presence?
Being a manager and being able to manage your team.
Your ability to inspire confidence in your subordinates.
Making your executive presence feel in the room
All of the above
Your ability to inspire confidence in your subordinates.
145
According to the article “Why Understanding Other Perspectives is a Key Leadership Skill,” in order to understand a situation from another person’s point of view, one must develop the skill of _____________.
Perspective-taking
146
Articulating a compelling __________ is crucial for making a mark and setting oneself apart, ultimately contributing to the development of executive presence.
Vision
147
In the context of executive presence, why is understanding how others perceive you considered a crucial step, and how can individuals gain such insights?
That’s important because, as you ascend
to more senior levels and your span of control expands, you become increasingly reliant on
others for your effectiveness.
Consult with mentors, and get feedback from
supervisors, peers and subordinates. Make sure to include people who see you in a variety of
situations.
148
According to the lecture Overcoming Anxiety and Benefiting from Your Energy, what is PRCA (Personal Report of Communication Apprehension) Assessment and why is it important for you and your group? What do you plan to do in the future according to your PRCA result?
The PRCA measures an “individual level of fear or anxiety associated with either real or anticipated communication with another person or persons” (McCrosky)
Knowing Ourselves is the key first step! ⇒ Enhanced Awareness
149
In “According to Warren Buffett, Honing This One Skill Can Improve Your Worth by 50 Percent”, he gave some detailed suggestions on how to improve your communication skills. Three of these exercises are __, __, __.
- Recording yourself
- Watch popular speeches and learn how to critique them
- Observe the strong communicators in your own life
