Superlatives

Question 0

QUICKEST way to ALIENATE SUBORDINATES

Answer 0

OVEREXERTING AUTHORITY

Question 1

Most COMMON error of new supervisors

Answer 1

Over-Supervision

Question 2

The PRIMARY RESPONSIBILITY of first line supervisors

Answer 2

ENSURE workers MAINTAIN ETHICAL BEHAVIOR

Question 3

Most EXACTING role

Answer 3

Evaluator

Question 4

LEAST understood role

Answer 4

Counselor

Question 5

Best way to keep workers connected

Answer 5

Participant information

Question 6

Most DISTASTEFUL act of planning

Answer 6

SELF-PLANNING

Question 7

Greatest MEASUREMENT of a leader

Answer 7

MAKE DECISIONS

Question 8

DETERMINATE FACTOR in FACTS TO INCLUDE in ORAL PRESENTATION

Answer 8

Purpose of Presentation

Question 9

Best to maintain flow of information

Answer 9

Listen to subordinates; via good interview

Question 10

Most important step in gaining acceptance/compliance w/ evaluation system

Answer 10

Keeping subordinate informed

Question 11

Most important aspect in measuring performance levels

Answer 11

Same procedure for all workers

Question 12

Most common example of workers requesting confidentiality

Answer 12

Personal Problems

Question 13

Human relations skills tested most

Answer 13

Enforcement of rules and regulations

Question 14

Most common problem supervisors deal with

Answer 14

Personnel conflicts

Question 15

Best way to stop developing problems

Answer 15

Direct approach

Question 16

Number one cause of job related stress

Answer 16

Unfair supervisory practices

Question 17

Primary reason COUNSELING SESSIONS fail

Answer 17

Lack of preparation

Question 18

Most serious fault of inexperienced counsellors

Answer 18

More talking than listening.

Question 19

Supervisory ability goes hand-in-hand with COMPETENCE

Answer 19

Effective Trainer

Question 20

Most common mistake made by training supervisors

Answer 20

Assuming trainees know more than they actually do

Question 21

Best type of TRAINING ERROR CORRECTION

Answer 21

SELF-CORRECTION

Question 22

Most difficult management concept to understand

Answer 22

Discipline

Question 23

Greatest challenge facing supervisors

Answer 23

Maintaining a high level of overall discipline

Question 24

Most welcome trait of a good leader in eyes of SUPERIORS

Answer 24

Ability to maintain a HIGH-LEVEL of OVERALL DISCIPLINE

Question 25

Quickest way to erode feelings of fairness

Answer 25

Inconsistent supervisory behavior

Question 26

MOST COMPLEX DECISION in DISCIPLINARY PROCESS

Answer 26

DECIDING upon the APPROPRIATE PUNISHMENT

Question 27

Task requiring all of supervisors skills most

Answer 27

Resolving employee complaints.

Question 28

Manner in which personnel complaints should be handled, depends more than anything else on this

Answer 28

Seriousness of the offense

Question 29

Most important step in problem solving

Answer 29

Identifying the problem

Question 30

Most important reason for documenting problem solving measures

Answer 30

Ability to evaluate the solution.

Question 31

Most overlooked part of problem solving

Answer 31

Evaluation and follow-up

Question 32

Surest way for early detection of problems in problem solving

Answer 32

Uncovering patterns (through interviews)

Question 33

Most common error of inexperienced supervisor in problem solving

Answer 33

Passing immediate judgment on remarks made by attendee

Question 34

Five missions of emergency management

Answer 34

1. Prevention 2. Protection 3. Mitigation 4. Response 5. Recovery

Question 35

Preparedness Cycle

Answer 35

Plan, organize, train, equip, exercise, evaluate, corrective action

Question 36

Types of Incident Commands

Answer 36

1. Single incident commander | 2. Unified Command

Question 37

Major ICS Functional Components

Answer 37

``` Command Finance/Admin Logistic Operations Planning ```

Question 38

THIRA

Answer 38

Threat and Hazard Identification and Risk Assessment

Question 39

The means to accomplish a mission, function, or objective, based on performance related tasks, under specific conditions to target levels of acceptance.

Answer 39

Capability

Question 40

Accept/give/use of people/resources from agency to agency

Answer 40

Interoperability

Question 41

Enables different disciplines involved in same incident management to work efficiently across jurisdictional lines/levels of government.

Answer 41

MACS (Multi-Agency Coordination System)