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2015 Promotional Exam > Superlatives > Flashcards

Flashcards in Superlatives Deck (42)
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Most COMMON error of new supervisors

Over-Supervision

1

QUICKEST way to ALIENATE SUBORDINATES

OVEREXERTING AUTHORITY

2

The PRIMARY RESPONSIBILITY of first line supervisors

ENSURE workers MAINTAIN ETHICAL BEHAVIOR

3

Most EXACTING role

Evaluator

4

LEAST understood role

Counselor

5

Best way to keep workers connected

Participant information

6

Most DISTASTEFUL act of planning

SELF-PLANNING

7

Greatest MEASUREMENT of a leader

MAKE DECISIONS

8

DETERMINATE FACTOR in FACTS TO INCLUDE in ORAL PRESENTATION

Purpose of Presentation

9

Best to maintain flow of information

Listen to subordinates; via good interview

10

Most important step in gaining acceptance/compliance w/ evaluation system

Keeping subordinate informed

11

Most important aspect in measuring performance levels

Same procedure for all workers

12

Most common example of workers requesting confidentiality

Personal Problems

13

Human relations skills tested most

Enforcement of rules and regulations

14

Most common problem supervisors deal with

Personnel conflicts

15

Best way to stop developing problems

Direct approach

16

Number one cause of job related stress

Unfair supervisory practices

17

Primary reason COUNSELING SESSIONS fail

Lack of preparation

18

Most serious fault of inexperienced counsellors

More talking than listening.

19

Supervisory ability goes hand-in-hand with COMPETENCE

Effective Trainer

20

Most common mistake made by training supervisors

Assuming trainees know more than they actually do

21

Best type of TRAINING ERROR CORRECTION

SELF-CORRECTION

22

Most difficult management concept to understand

Discipline

23

Greatest challenge facing supervisors

Maintaining a high level of overall discipline

24

Most welcome trait of a good leader in eyes of SUPERIORS

Ability to maintain a HIGH-LEVEL of OVERALL DISCIPLINE

25

Quickest way to erode feelings of fairness

Inconsistent supervisory behavior

26

MOST COMPLEX DECISION in DISCIPLINARY PROCESS

DECIDING upon the APPROPRIATE PUNISHMENT

27

Task requiring all of supervisors skills most

Resolving employee complaints.

28

Manner in which personnel complaints should be handled, depends more than anything else on this

Seriousness of the offense

29

Most important step in problem solving

Identifying the problem