Support Essentials 10.9 Flashcards Preview

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Flashcards in Support Essentials 10.9 Deck (192)
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What are the minimum hardware requirements for upgrading a system with OS X Mavericks

The minimum requirements for upgrading OS X Mavericks are:
• OS X v10.6.8 or later

• 2 GB of memory
• 8 GB of available space
• Some features require an Apple ID
Some features require a compatible Internet service provider


What four preparation steps must you take before upgrading a system with OS X Mavericks?

Install Apple software and firmware updates
• Verify application compatibility
• Back up important files and folders
• Document critical settings


How can you identify if a Mac requires a firmware update?

You can identify a Mac computer’s firmware version by opening the full system report in the System Information application or System Profiler application. You can verify if a Mac computer’s firmware is up to date by visiting the Apple support website, which maintains a list of available firmware updates.


What are the advantages and disadvantages of using a single- partition disk with OS X? How about a multiple-partition disk?

Single-partition drives are easier to set up initially, but they aren’t as flexible for administration and maintenance. Multiple-partition drives require repartitioning during setup but provide several separate partitions, which can be used to segregate user data and host multiple operating systems.


How can you acquire the OS X Mavericks installer?

The OS X Mavericks installer can be downloaded from the Mac App Store for free.


What options can you select from during the OS X Mavericks installation?

During installation of OS X Mavericks, the only optional choice is to define an installation destination other than the Mac computer’s current default system disk.


What process is used to guide a user through the initial configuration of OS X Mavericks?

The Setup Assistant process guides a user through initial configuration of OS X Mavericks.


What key features do you gain by setting up iCloud?

iCloud is a free service from Apple that provides cloud storage and communication services for applications, including Mail, Contacts, Calendars, Reminders, Notes, Safari, Keychain, Photos and any other applications that support iCloud integration. iCloud also provides Find My Mac technology for help locating a lost or stolen system.


Aside from initial OS X configuration, where can you manage iCloud settings?

After initial OS X setup, iCloud settings can be managed from iCloud or Internet Accounts preferences.


What three primary sources can Migration Assistant pull from?

Migration Assistant can migrate information from other OS X systems, other Windows systems, and other disks, including Time Machine backups.


What are the five System Preference categories?

System Preferences is divided into five categories, from top to bottom; Personal, Hardware, Internet & Wireless, System, and Other.


How do the four default System Preferences categories differ?

Generally, Personal preferences affect only a single user; Hardware preferences adjust hardware and peripheral settings; Internet & Wireless preferences affect personal and system network settings; and System Preferences affect all users and often require administrative access.


What’s a profile? How are profiles managed?

A profile is a document, with the filename extension “.mobileconfig,” that contains system settings as defined by an administrator. Opening a profile document will prompt the system to install the profile and configure the settings. Installed profiles can be managed via Profiles preferences.


Where can you locate the system version number, build number, and serial number? What’s the significance of these numbers?

The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines
the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.


What utilities are available when started up from OS X Recovery?

The OS X Recovery system provides access to Restore System From Time Machine Backup, Install/Reinstall OS X, Get Help Online via Safari, Disk Utility, Startup Disk, Firmware Password Utility, Network Utility, Terminal, and Reset Password.


What two resources does the local hidden OS X Recovery HD need to reinstall OS X Mavericks?

The local hidden OS X Recovery HD doesn’t include the OS X installation assets. So reinstalling OS X Mavericks from here requires high-speed Internet access and the ability to verify access to the installation assets. Upgraded Mac systems are verified by entering the Apple ID used to purchase OS X Mavericks. Verification is automatic for Mac systems that included OS X Mavericks when purchased new.


What two methods can be used to create an external OS X Recovery disk?

The OS X Recovery Disk Assistant can create a small OS X Recovery disk that lacks the OS X installation assets. An OS X Installation disk, which includes the full OS X installation assets, can be created by using the createinstallmedia command line tool found inside the Install OS X Mavericks application.


Which application can you open to initiate Apple software updates?

All Apple software updates are handled via the Mac App Store.


By default, what items are always installed via automatic software updates?

By default, system files and security updates are automatically installed when available.


How can you prevent a user from installing software updates?

You can prevent automatic updates for all users by disabling the options in App Store preferences. You can further restrict a user’s ability to use the Mac App Store by configuring Parental Controls for the user’s account


Which applications are used to manually acquire and install OS X software updates?

OS X software updates can be downloaded from the Apple Support website using any modern web browser. Updates take the form of installation packages that are installed via the Installer application.


What’s the best way to find which installations have taken place on the system?

The Installations section of System Information will show the history of all software installed via the Mac App Store or the OS X Installer.


What are the five types of user accounts in OS X? How are they different?

Standard is the default account type; administrative users can make changes to the system; a guest user doesn’t require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.


What are some security risks associated with each type of user account?

Standard user accounts are very secure, assuming they have good passwords. Administrative users can make changes that may negatively affect the system or other user accounts. A guest user could potentially fill shared folders with unwanted files. Sharing-only users are generally very secure as long as you don’t give them too much access to your items. The potential for mayhem with root user access is nearly unlimited.


What are account attributes

Account attributes are the individual pieces of information used to define a user account. Examples include full name, account name, user ID, Universally Unique ID (UUID), group, and home folder.


How can you limit a user account from having full access to all applications?

Parental Controls can further limit a user account. Examples include enforcing a simple Finder, limiting applications and widgets, limiting Mac App Store content, setting time limits, and content filtering for several applications included in OS X.


What types of resource contention issues can occur when fast user switching is enabled?

Resource contention occurs when fast user switching is enabled and a user tries to access an item another user already has open in the background. Document contention occurs when a user attempts to open a document another user has already opened. Peripheral contention occurs when a user attempts to access a peripheral already in
use by another user’s open application. Application contention occurs when the second user attempts to access an application designed to run only once on a system.


What security risk related to storage can occur when fast user switching is enabled?

When fast user switching is enabled, all users are allowed to see other users’ locally connected disks.


What default folders make up a user’s home folder? What are some optional folders in a user’s home folder?

The default folders in a user’s home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.


When deleting a local user account, what three options does Users & Groups preferences give you for dealing with the user’s home folder content?

When deleting a local user account, OS X can archive the home folder content into a compressed disk image, leave the home folder content in the /Users folder, or delete the home folder content. Optionally, OS X can perform a secure erase on the home folder content.