Sustainment Training, Entune Essentials, ToyotaCare, Toyota Recall, Scion New Generation Audio, TCUV Fundamentals, 2014 Tundra, VDQ Management, Sales Education Quiz 1, BeSpoke Premium, Scion: Build-A-Dealership, 4WD Simplified, Discover Toyota Flashcards by Madison Jonas

E130 - Sustainment Training: MY14 Prius, Corolla, RAV4 and Tundra

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Where is the Tundra Built?

Texas

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Tundra is a recognized leader in Reliability and Durability. How many years in a row has it won the Intellichoice Best Overall Value of the Year Award?

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How many Tundra engine options are there?

3
4.0L DOHC 24-valve aluminum V6 with Dual Independent Variable Valve Timing with intelligence (Dual VVT-i) 4.6L DOHC 32-valve aluminum i-FORCE V8 with Dual Independent Variable Valve Timing with intelligence (Dual VVT-i) 5.7L DOHC 32-valve aluminum i-FORCE V8 with Dual Independent Variable Valve Timing with intelligence (Dual VVT-i) also available in E85 flex fuel version

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Tundra towing capacity is over ________ pounds for ten different models.

10,000

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Which of the following is not a standard or available safety feature?
8 standard airbags Advanced Airbag System Trailer Sway Control Star Safety System Moonroof

moonroof

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LED headlights are standard on all Corolla models. True or false?

true

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Automatic climate control with pollen and dust filter is standard on which models?
LE
S
ECO
All of the above

All of the above

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The ___________ has the highest highway MPG for a compact sedan with an automatic transmission
L
LE
LE Eco
S

LE Eco

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The available CVTi-S transmission engine…
…is a hybrid …enhances fuel economy and overall driving experience. …reduces fuel economy in exchange for performance. …reduces performance in exchange for fuel economy.

…enhances fuel economy and overall driving experience.

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The Corolla comes standard with how many airbags?

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What’s the Prius’ can’t-be-topped Fuel Efficiency Rating?
51/48/50
48/51/50
50/48/51
50/51/48

51/48/50

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What’s the significance behind the Hybrid Badge on a Prius?
- A label for the Hybrid Synergy Drive
- Signifies Toyota’s reputation as a leader in hybrid automotive technologies.
- Inspires customer confidence Toyota’s excellent reputation for reliability and advanced technologies
- All of the above

All of the above

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Which is not a benefit of the Prius’ Iconic Styling?
Instantly recognizable
Fuel Efficency raising aerodynamics Implies an eco-conscious owner
Off-road capable ground clearance
None of the above

Off-road capable ground clearance

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The Touch Tracer Display and Solar Powered Ventilation System are examples of how the Prius is absolutely ____________.
Brimming with Technology
Instantly Recognizable
Unremarkable beyond its fuel economy
A leader in cargo space

Brimming with Technology

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Prius provides all the comforts of a mid-size sedan.
TRUE
FALSE

TRUE

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Which of these is not a key selling point of the redesigned RAV4?
- Bold, Spacious, and High-Quality Interior Design
- Impressive and Dynamic
- Exterior Styling Toyota QDR And Value
- Nine exterior colors
- None of the above

None of the above
Overall, RAV4 FWD models achieve an EPA estimated MPG of 24 city and 31 highway, while AWD models achieve 22 city and 29 highway. RAV4 also features a selectable ECO drive mode, which adjusts throttle response to deter fuel consumption and therefore increase fuel economy

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Which of the following is not an example of the RAV4’s Versatile and Premium features?
- Power Rear lift-gate
- Dual zone climate control
- Standard Bluetooth® wireless technology
- Available Entune® App Suite
- None of the above

None of the above

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How much cargo space does the versatile RAV4 offer?
- 65.3 cubic feet
- 68.3 cubic feet
- 71.3 cubic feet
- 73.4 cubic feet
- 75.3 cubic feet

73.4 cubic feet

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RAV4 exemplifies Toyota QDRS. What does QDRS stand for?
- Quality, Durability, Reliability, Safety
- Quick, Dynamic, Responsive, Safety
- Quality, Dynamic, Reliability, Safety
- Quality, Durability, Responsive, Safety

Quality, Durability, Reliability, Safety

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How many airbags does the RAV4 come with?
- 5
- 6
- 7
- 8
- 9

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The Highlander’s new smoked-chrome accent headlights are standard on which trim levels?
- Hybrid Limited
- Limited and Hybird Limited
- XLE, Limited, and Hybrid Limited
- LE Plus, XLE, Limited and Hybrid Limited
- All Trims Levels

All Trims Levels

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The Highlander Hybrid’s 3.5 Liter Engine boasts the highest _______ MPG of any 3-row mide-size SUV on the market.
- City
- Combined
- Highway
- All of the above
- None of the above

Combined

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Which of the following is not an example of the Advance Technology found in the Highlander?
- Entune Audio head units
- Blind Spot Monitoring with RCTA
- Smoked-chrome accent headlights
- Pre-Collision system with DRCC
- Lane Departure Alert

Smoked-chrome accent headlights

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Seating for up to 8 passengers, up to 83.7 cubic feet of maximum cargo volume, and smart storage appointments contribute to Highlander's great _______. - Everyday Capability - Offroad Capability - QDRS - None of the above

- Everyday Capability

Which are of the following contribute to the Highlander's Outstanding Value? - 4 well-equipped trims - Toyota QDR - Toyota Care - None of the above - All of the above

- All of the above

Which is not an available transmission type on Tacoma? - 4-speed Electronically Controlled automatic Transmission with intelligence (ECT-i) - 5-speed Electronically Controlled automatic Transmission with intelligence (ECT-i) - 6-speed Electronically Controlled automatic Transmission with intelligence (ECT-i) - 5-speed manual transmissions - 6-speed manual transmissions

- 6-speed Electronically Controlled automatic Transmission with intelligence (ECT-i)

Tacoma's Max Payload Capability is: - 1,100 lbs - 1,200 lbs - 1,300 lbs - 1,400 lbs - 1,500 lbs

- 1,500 lbs

Tacoma's Star Safety System does not include: - Anti-Lock Brakes (ABS), Brake Assist (BA), and Electronic Brake-force Distribution (EBD) - Smart Stop Technology - (SST) Vehicle Stability Control - (VSC) Traction Control (TRAC) - Includes all of the above

- Includes all of the above

Tacoma's various combinations of beds, trims, packages, accessories, engine and drive choices and utility features make for a distinct model for every lifestyle. - TRUE - FALSE

- TRUE

The Entune Multimedia Bundle includes a complementary SiriusXM Radio trial. How many days does it last? - 30 days - 60 days - 90 days - 180 days - 365 days

- 90 days

4Runner's Cargo Space beats the competition and gives it great utility. How many cubic ft of volume does it offer? - 85.2 - 86.3 - 87.4 - 88.5 - 89.7

- 89.7

4Runner's 4WD models provide skidplates to protect the undercarriage and drivetrain. - TRUE - FALSE

- TRUE

Which standard safety feature do 4Runner's competitors lack? - ABS - Driver and Front Passenger Knee Airbags - Front seat-mounted side airbags - Side Curtain Airbags - All of the above

- Driver and Front Passenger Knee Airbags

All of the following contribute to a modern and functional interior. Which is incorrect? - 89.7 cu ft cargo volume - 60/40 split folding second row - Safety Connect - Entune App Suite - All of the above

- 60/40 split folding second row A 40/20/40 split-folding second row and 89.7 cubic feet of cargo volume make 4Runner a great everyday vehicle while advanced features like the Entune® App Suite and Safety Connect™ add more comfort and convenience.

4Runner has been redesigned ______. - Inside - Outside - Inside and Out - Neither

- Inside and Out

Which of the following best describes Avalon's stying? - Bold and Athletic - Strong yet subtle - Aggressive and sleek - Powerful Lines - All of the above

- Bold and Athletic Avalon's sleek exterior attracts lots of welcome attention, appearing both athletic and elegant, with a low and wide appearance creating an aggressive stance. Quadrabeam headlights, LED Daytime Running Lights (DRLs), color-keyed heated power outside mirrors with turn signal indicators and manual folding feature, and LED taillights all add to a strong presence and express innovative identity.

Which model offers rear heated seats? - Nissan Maxima - Chrysler 300 - Toyota Avalon - Buick LaCrosse - All of the above

- Toyota Avalon

Preimum HDD Nav with Entune App Suite is standard on which models? - Limited - Limited & XLE Touring - Limited, XLE Touring, XLE Premium - Limited, XLE Touring, XLE Premium, XLE

- Limited Premium HDD Navigation with Entune® App Suite and JBL® – includes 7-in. high-resolution touch-screen with split-screen capability, AM/FM CD player with MP3/WMA playback capability, 11 JBL® GreenEdge™ speakers in nine locations including subwoofer and amplifier, SiriusXM Radio with NavTraffic™, NavWeather™, Fuel and Sports & Stocks (90-day All Access trial), HD Radio with iTunes® Tagging, auxiliary audio jack, USB port with iPod® connectivity and control, vehicle information with customizable settings, and hands-free phone capability, phone book access, advanced voice recognition, and music streaming via Bluetooth® wireless technology (standard on Limited models only).

Which is not a way that Avalon lessens in-cabin noise? - Strategically placed sound deadening materials - Body optimization - Acoustic glass windshield - Acoustic front side glass - Sound shifting noise cancellation

- Sound shifting noise cancellation

The high quality interior is a defining aspect of the Avalon. Which of the below is not a contributing factor? - Leather on the steering wheel, shift knob, and seat upholstry - Wood grain and Smoked Chrome accents - Decorative stitching - Available Hybrid Engine

- Available Hybrid Engine

Which of the following is a primary feature of Scion LiveGuide®?

3D Vehicle Configurator

What section of Scion eShowroom would you explore to find reviews about Scion vehicles?

The Buzz

You and your customers can find professional and owner product reviews on:

Youtube

Which social media site is designed primarily for posting photos from mobile devices?

Instagram

What is the most popular automotive research site on the Web?

Yahoo! Autos

Which automotive research site is famous for its “True Market Value” pricing tools?

Edmunds

Which of these is your primary resource for all things Scion?

Scion eShowroom

Which Scion resource is the gateway to Scion Certification and training courses?

Learning Center

Which Scion resource has a special page with resources just for Scion Ambassadors?

Scion eShowroom

Which Scion resource is a great way to have detailed Scion product information right at your fingertips on your phone or tablet?

Pocket Source App

Which Scion resource satisfies the requirement that your dealership have computers available to allow customers to freely explore product information?

Scion LiveGuide®

E303 - Scion Ambassadors Resources Scion remains committed to our original objectives, which include:

Creating innovative products and processes to appeal to younger buyers

E303 - Scion Ambassadors Resources What best describes a Scion Ambassador?

The “go-to” person in your dealership for all things Scion

E303 - Scion Ambassadors Resources As a Scion Ambassador, your role in merchandising involves:

Determining the best ways to display Scion vehicles and accessories in and round your store

E303 - Scion Ambassadors Resources Your Role What is a primary responsibility for you as Scion Ambassador?

Ensuring adherence to Scion process and brand

E303 - Scion Ambassadors Resources Which of the following is a primary resource for digital marketing assistance?

Toyota Dealer Digital Solutions (TDDS)

E303 - Scion Ambassadors Resources Which of the following is a resource for Scion showroom display fixtures and LiveGuide?

ScionShowroom.com

E238 - Entune Essentials These are the only 2015 vehicles that will have First Generation Entune™ head units.

What are Prius and Land Cruiser?

E238 - Entune Essentials 2nd Generation Entune™ now features the entire center audio stack, including Bluetooth®, voice recognition and this.

What is navigation?

E238 - Entune Essentials For access to popular apps and data services, this is included with Entune™ Premium Audio and Entune™ Premium JBL® Audio.

What is Entune® App Suite?

E238 - Entune Essentials Which of these Entune™ audio head units include the Entune® App Suite?

Entune™ Premium Audio and Entune™ Premium JBL® Audio

E238 - Entune Essentials Which of the following Entune™ systems provides more powerful digital signal processing amplifiers and more speakers?

Entune™ Premium JBL® Audio

E238 - Entune Essentials AM/FM Cache radio lets guests record audio for up to how many minutes if they receive a Bluetooth® call during a broadcast?

20 minutes

E238 - Entune Essentials Which of the following Entune™ features is an industry first?

Weather and traffic information without a navigation unit

E238 - Entune Essentials Which of the four Entune™ “stepping stones” is the first to introduce Navigation in the Entune™ lineup?

Entune™ Premium Audio

E4000 - ToyotaCare Program Overview This is one of the benefits to customers of ToyotaCare.

What is peace of mind?

E4000 - ToyotaCare Program Overview A new addition to ToyotaCare is that it includes these, starting with model year 2015.

What are fleet vehicles?

E4000 - ToyotaCare Program Overview Customer loyalty is one reason why ToyotaCare is designed to be this type of program.

What is a customer retention program?

E4000 - ToyotaCare Program Overview ToyotaCare includes up to the first 5 factory-recommended service visits for 2 years or how many miles (whichever comes first)?

25,000 miles

E4000 - ToyotaCare Program Overview All of the following are included in the first 5 factory-recommended service visits, except which one?

Replace brake pads

E4000 - ToyotaCare Program Overview ToyotaCare provides 24-hour roadside assistance at no cost for how long?

2 years

E4000 - ToyotaCare Program Overview All of the following are included in the ToyotaCare roadside assistance program, except which one?

Emergency oil delivery

E4000 - ToyotaCare Program Overview True or False. Claims Administrators are responsible for arranging and properly completing all the ToyotaCare claims documentation with the correct information.

E4000 - ToyotaCare Program Overview To add value to ToyotaCare during a vehicle presentation, Sales Associates should highlight the no cost program to the customer as what?

A standard feature on the vehicle

E4000 - ToyotaCare Program Overview Beginning with model year 2015, which of the following is now included in the ToyotaCare program?

Fleet vehicles

E4000 - ToyotaCare Program Overview How long does ToyotaCare provide no cost Roadside Assistance to new owners?

2 years

E4000 - ToyotaCare Program Overview Which of the following customer benefits provided by ToyotaCare should the Sales Associate include during a vehicle presentation?

All of the above Peace of mind Lower cost of ownership Genuine Toyota parts and service

E4000 - ToyotaCare Program Overview ToyotaCare no cost service visits include all of the following except which one?

Valve timing adjustment

E4000 - ToyotaCare Program Overview True or False. Conventional and synthetic oil change schedules do not vary.

E4000 - ToyotaCare Program Overview Which of the following services is NOT included in ToyotaCare’s Roadside Assistance?

Detailing

E4000 - ToyotaCare Program Overview True or False. ToyotaCare in-dealership Program Materials and displays present consistent program messaging to customers.

E4000 - ToyotaCare Program Overview Approximately when does Toyota send the first ToyotaCare service reminder to the customer after delivery?

4 Months

E238 - Entune Essentials How does the enhanced voice recognition feature found on Entune™ Plus and Premium head units differ from the voice recognition on the Entune™ Audio head unit?

Guest can use more conversational voice commands

E238 - Entune Essentials After pressing the SETUP button, which button do you press when training voice recognition for Entune™ systems?

Voice

E238 - Entune Essentials Entune™ Premium Audio voice recognition can be used for all Entune™ apps except for which two?

Fuel Prices and Facebook Places

E238 - Entune Essentials How can you make voice recognition for the primary driver more accurate when multiple drivers are using the guest’s vehicle?

Save the primary driver’s voice recognition training calibration to their Bluetooth® phone

E238 - Entune Essentials The Entune® App Suite should be initialized in applicable Toyota vehicle at this time.

What is as soon as the vehicle is delivered to the dealership?

E238 - Entune Essentials While guests must still register for Entune® App Suite, 2nd Generation Entune™ no longer requires

What is a subscription?

This is a much easier way for filling in the VIN field during Entune™ registration

What is the VIN Decorder?

By 2025, what percentage of the overall world population will be Millennials?

35%

Which of the following is a common myth about Millennial customers?

Don’t know anything about cars or car buying

Which of the following best describes a key purchase motivator for many Millennial vehicle shoppers?

Value and fuel economy

Scion’s Pure Process addresses what requirement of Millennials’ vehicle purchase experience?

Transparent pricing model

What percentage of Millennial shoppers name social media as their primary purchase influencer?

Over 45%

Which best describes the family status of Millennials today?

An even blend of single and married with children

Which of the following is an attribute of a typical Milllennial customer?

Are environmentally active and aware

What is one key way you can add value to a sales experience for a Millennial customer?

Adjust to where they are in the buying process

Which of the following is a way that the Scion brand appeals to Millennial customers?

Unique brand

50% of Millennial customers won’t return to a website that doesn’t _________.

load to a mobile device.

Regional recalls can be caused by any of the following conditions except which one?

High tide

What are Warranty Enhancement Programs also called?

Customer Support Programs

What is the Safety recall conducted only in "snow belt" states called?

A regional recall campaign

An affected vehicle was originally delivered and registered in a cold climate state, and the owner still lives in that state. Is the vehicle covered?

Yes, it is covered by the regional recall.

An affected vehicle was originally sold in a cold climate state, but the owner moved to Florida a year after purchasing it. Is the vehicle covered?

Yes, it is covered by the regional recall.

A vehicle was originally delivered in Mississippi (regional service campaign state), but the owner moved to and registered the vehicle in New York (regional recall state). Is the vehicle covered?

Yes, it is covered by the regional recall.

ToyotaCare no cost service visits include all of the following except which one?

Valve timing adjustment

True or False. Claims Administrators are responsible for arranging and properly completing all the ToyotaCare claims documentation with the correct information.

True

Which of the following customer benefits provided by ToyotaCare should the Sales Associate include during a vehicle presentation?

Peace of mind Lower cost of ownership Genuine Toyota parts and service >>All of the above

Beginning with model year 2015, which of the following is now included in the ToyotaCare program?

Fleet vehicles

E4000 - ToyotaCare Program Overview Which of the following is included on the Owner Profile Card sent with the ToyotaCare Welcome Brochure? Program effective date Roadside Assistance telephone number Vehicle oil type >>All of the above

All of the above

E4000 - ToyotaCare Program Overview True or False. Customers who only schedule service appointments every six months will only get four services included in the ToyotaCare program.

True

E4000 - ToyotaCare Program Overview True or False. ToyotaCare in-dealership Program Materials and displays present consistent program messaging to customers.

True

E4000 - ToyotaCare Program Overview True or False. Conventional and synthetic oil change schedules do not vary.

False

E4000 - ToyotaCare Program Overview When confirming a vehicle’s eligibility for ToyotaCare coverage when a customer makes a service appointment, what should the Service Advisor do first?

Look the vehicle up on “Service Lane” in the Technical Information System (TIS)

E4000 - ToyotaCare Program Overview Which of the following customers receive ToyotaCare plan expiration notices approximately 60 days prior to the end of their plan?

Customers who have not completed all program-covered service visits

Approximately when does Toyota send the first ToyotaCare service reminder to the customer after delivery?

4 months

How long does ToyotaCare provide no cost Roadside Assistance to new owners?

2 years

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) All of the following are best practices for checking the recall status on vehicles, except which one?

Check the recall status on all vehicles, except vehicles located at off-site lots

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) What does NHTSA require manufacturers to display on mailings that notify owners about recalls?

A label with the official NHTSA logo

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) In order for a component to be repaired under a Warranty Enhancement (Customer Support Program): XX1. The component must not meet Federal safety standards 2. The vehicle has to experience the condition or a covered component must fail 3. The component must be functioning properly 4. The vehicle must be covered by the Safety Recall

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) The only site for guests to check all safety recalls, emissions recalls, and service campaigns for Toyota vehicles is: XX1. www.safercar.gov 2. www.toyota.com/recall 3. www.Edmunds.com/recalls 4. www.carfax.com

2. www.toyota.com/recall

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Which type of service campaign does not have time and/or mileage limitations? 1. Special Service Campaign (SSC) 2. Limited Service Campaign (LSC) 3. Customer Support Program (CSP) 4. Warranty Enhancement

1. Special Service Campaign (SSC)

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Emission recalls are administered by: XX1. The National Highway Safety Transportation Administration (NHTSA) XXX2. The Environmental Protection Agency (EPA) XX3. California Air Resources Board (CARB) XX4. 2 and 3

??? I have no idea which is right

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) True or False. Toyota used vehicles with open recalls or service campaigns should have the repairs completed before owner delivery. 1. TRUE 2. FALSE

1. TRUE

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) True or False. Dealers who do not perform recall remedies according to instructions provided by Toyota are still eligible for reimbursement by TMS. XX1. TRUE 2. FALSE

2. FALSE

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Delivering a new vehicle to a customer without performing a safety recall remedy is: XX1. Allowed by Toyota 2. Prohibited by federal law 3. Acceptable if the recall is disclosed to the customer 4. Acceptable only if the vehicle is not experiencing the condition

2. Prohibited by federal law

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) What are the two types of recalls? XXX1. Special Service Campaign and Limited Service Campaign XXX2. Warranty Enhancement and Limited Service Campaign 3. Lemon Law and Buyback Program 4. Safety and Emissions

4. Safety and Emissions

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) If a dealer does not comply with NHTSA requirements when conducting a recall campaign, which of the following may NHTSA impose upon that dealer? XX1. Audits 2. Substantial civil penalties 3. Inquiries 4. All of the above

4. All of the above

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Which of the following includes information for both recalls and service campaigns for Toyota vehicles? XX1. TIS 2. Service Lane portal 3. www.toyota.com/recall 4. All of the above

4. All of the above

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) True or False. To help owners distinguish recall notices from other mail, federal law requires the NHTSA label to be visible on the envelope. 1. TRUE 2. FALSE

1. TRUE

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Which of the following is true about regional campaigns? XXX1. A regional service campaign may be conducted in a limited geographic region, while a regional recall may be conducted outside the area covered by the regional campaign 2. A regional recall may be conducted in a limited geographic region, while a regional service campaign may be conducted outside the area covered by a regional recall 3. Regional recalls and regional service campaigns ALWAYS have the same remedy 4. Regional recalls and regional service campaigns are always launched at the same time

2. A regional recall may be conducted in a limited geographic region, while a regional service campaign may be conducted outside the area covered by a regional recall

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) How do you check for open safety recalls on other makes of used cars? 1. The manufacturer's free online recall check 2. Industry providers such as CARFAX and Edmunds 3. www.safercar.gov 4. All of the above

4. All of the above

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) In addition to new vehicles in inventory, dealers should complete recall remedies on: 1. Toyota Certified Used Vehicles (TCUV) 2. Toyota Rent-A-Car (TRAC) vehicles 3. Toyota used cars 4. All of the above

4. All of the above

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Which of the following is NOT a recommended process for checking the recall status on all vehicles in your dealership's inventory? 1. Setting up a 'reminder' system for regular recall status checks 2. Checking vehicles located on lots outside the dealership 3. Checking the recall status on new MY vehicles in inventory only 4. Sales and Service departments working together to implement process

3. Checking the recall status on new MY vehicles in inventory only

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Which of the following is true about Special Service Campaigns? 1. Mandated by Federal law 2. Involve safety-related defects 3. Delivering a new vehicle with an open service campaign is prohibited by federal law 4. Voluntary and conducted for customer satisfaction

4. Voluntary and conducted for customer satisfaction

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Regional recalls can be caused by any of the following conditions except which one?

High tide

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) What are Warranty Enhancement Programs also called?

Customer Support Programs

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) What is a Safety recall conducted only in "snow belt" states called?

A regional recall campaign

E449 - Scion New Generation Audio Systems How much larger are New Generation touch screens than previous generation touch screens?

.9 inches

E449 - Scion New Generation Audio Systems Which of the following is true when routing with the Aha app on Standard Display Audio units?

Routing capabilities with the Aha app are not available on Standard Display Audio Units

E449 - Scion New Generation Audio Systems To differentiate between a new and previous head unit, all of the following are true EXCEPT which one? (1) Previous generation units include a CD player, new generation units do not (2) Previous generation units have more control knobs than new generation units (3) The new generation units have more control knobs than the previous units (4) New generation units have larger touchscreens

(2) The new generation units have more control knobs than the previous units

E449 - Scion New Generation Audio Systems To quickly identify the difference between a Standard Display Audio Unit and a BeSpoke® unit, which button should you look for on the ‘Setup’ screen?

Navigation

E449 - Scion New Generation Audio Systems Bluetooth® connectivity for the Aha app is available for what type of phone?

Android

E449 - Scion New Generation Audio Systems Which of these sites contains the listings of safety recalls only (not service campaigns)?

Safercar.gov

E449 - Scion New Generation Audio Systems In addition to song titles and station information, what else does HD Radio display on the head unit screen?

Album Art

E449 - Scion New Generation Audio Systems What feature on BeSpoke® Push-to-talk, navigation allows the guest to say an entire address at once?

'one shot destination'

E449 - Scion New Generation Audio Systems \What type of phone must be tethered to the system to access the Aha app through the head unit?

iPhones

E449 - Scion New Generation Audio Systems How does the Standard Display Audio unit's voice recognition differ from BeSpoke®?

Guest can use more conversational voice commands

E449 - Scion New Generation Audio Systems After pressing the SETUP button, which button do you press when training voice recognition?

Voice

E449 - Scion New Generation Audio Systems 1. HD Radio Technology enables receivers to display all of the following details EXCEPT which one? 1. Length of song 2. Song title 3. Album art 4. Station information

>1. Length of song ?? 3. Album art

E449 - Scion New Generation Audio Systems 2. Which button should you look for on the 'Setup' screen to quickly identify the difference between a Standard Display Audio Unit and a BeSpoke® unit? 1. Navigation 2. Display 3. Vehicle 4. Bluetooth

1. Navigation

E449 - Scion New Generation Audio Systems 3. What type(s) of phone needs to be tethered to the new head units in order to access the Aha app through the system? 1. iPhone 2. Android 3. Non-smart phones 4. All phones

1. iPhone

E449 - Scion New Generation Audio Systems 4. How many settings for the voice volume level are there? 1. 5 2. 6 3. 7 4. 10

3. 7

E449 - Scion New Generation Audio Systems 5. True or False. Setting an intersection near the guest's home, instead of their actual address, is a safety precaution. 1. True 2. False

1. True

E449 - Scion New Generation Audio Systems 6. True or False. New and previous generation head units will exist side-by-side until the end of 2015. 1. True 2. False

1. True

E449 - Scion New Generation Audio Systems 7. Which of the following is not one of the three stored equalizer settings included with Scion Sound Processing, or SSP? 1. Powerful 2. Dynamic 3. Natural 4. Vocal

2. Dynamic

E449 - Scion New Generation Audio Systems 8. True or False. On BeSpoke® systems, the voice recognition can be trained to better recognize the driver's specific voice and tonality. 1. True 2. False

1. True

E449 - Scion New Generation Audio Systems 9. True or False. Standard Display Audio and BeSpoke® units feature touchscreens with touch, drag, and 'flick' screen functionality. 1. True 2. False

1. True

E449 - Scion New Generation Audio Systems 10. Guests can customize all of the following settings EXCEPT which one on either of the new generation units? 1. Select the keyboard layout between QWERTY or ABC 2. Turn the system's beep sound On and Off 3. Change the language between English, Spanish and French 4. Change the display screen color

4. Change the display screen color

E4001 - ToyotaCare for the Sales Professional Why is a seamless sales-to-service handoff so important?

It builds trust and reinforces the customer's purchase decision

E4001 - ToyotaCare for the Sales Professional What are you responsible for during a sales-to-service handoff?

"Setting the tone" for the relationship between your customer and service department

E4001 - ToyotaCare for the Sales Professional "Setting the tone" for the relationship between your customer and service department

Encouraging the customer to set the first service appointment.

E4001 - ToyotaCare for the Sales Professional Which of the following practices does not help ensure a seamless sales-to-service handoff?

Pointing the customer in the direction of the Service department

E4001 - ToyotaCare for the Sales Professional Why is it important to use buyer motivators during your vehicle presentation?

To connect with the customer's needs and lifestyle

E4001 - ToyotaCare for the Sales Professional Customer loyalty is one reason why ToyotaCare is designed to be a customer retention program.

True

E4001 - ToyotaCare for the Sales Professional Which of the following should you offer your customer as a reference during your ToyotaCare presentation?

ToyotaCare brochure

E4001 - ToyotaCare for the Sales Professional Which of the following is a best practice for ensuring a seamless sales-to-service hand-off?

Provide a personal introduction to the service department

Which of the following ToyotaCare services is part of Roadside Assistance? A.Towing and Winching B.Emergency Fuel Delivery and Tire Service C.Battery jump start and Lockout Protection D.All of the above

D.All of the above

What is a customer benefit of ToyotaCare? A. No cost service for 2 years or 25,000 miles B. 2 years roadside assistance with unlimited miles C. Genuine Toyota parts D. All of the above

D. All of the above

What is one of the best ways to present ToyotaCare?

As a standard feature during a vehicle presentation

How long does Roadside Assistance coverage last under the ToyotaCare plan?

2 years, unlimited miles

How long does service coverage last under the ToyotaCare plan?

2 years, 25,000 miles (whichever comes first)

ToyotaCare no cost service visits include all of the following except which one?

Valve timing adjustment

1. TRUE

EC300 - TCUV Fundamentals True or False: TCUV vehicles sell faster than non-certified vehicles as it results in faster sales, less negotiation and more revenue. 1. True 2. False

1. True

EC300 - TCUV Fundamentals Which of the following is NOT a reason for customers to buy TCUV? 1. Customers want a reliable used vehicle 2. Toyota offers a wide selection 3. TCUV offers a better warranty than new vehicle sales 4. Higher customer satisfaction

3. TCUV offers a better warranty than new vehicle sales

EC300 - TCUV Fundamentals True or False: Certified buyers have a higher level of education and income than the traditional Toyota Used Vehicle buyer. 1. TRUE 2. FALSE

1. TRUE

EC300 - TCUV Fundamentals How long is the TCUV Limited Powertrain Warranty? 1. 5 years/75,000 miles 2. 6 years/75,000 miles 3. 5 years/100,000 miles 4. 7 years/100,000 miles

4. 7 years/100,000 miles

EC300 - TCUV Fundamentals Which of the following is NOT a characteristic of today's used vehicle buyer? 1. Well-informed 2. Many prefer purchasing used vehicles from private owners XXX3. Most would consider purchasing or leasing a new Toyota 4. High expectations

XXX3. Most would consider purchasing or leasing a new Toyota 2. Many prefer purchasing used vehicles from private owners

EC300 - TCUV Fundamentals In order to achieve your dealership's full potential for TCUV sales: 1. Become passionate about increasing your knowledge and skills 2. Keep informed about the used vehicle market and your customers 3. Constantly maintain the like-new look of your TCUV inventory 4. All of the above

4. All of the above

EC300 - TCUV Fundamentals When purchasing a used vehicle, customers consider for the following EXCEPT: 1. High risk of buying a lemon 2. Detailed vehicle history 3. Compeititve interest rates XXX4. Low risk of hidden cost

XXX4. Low risk of hidden cost

EC300 - TCUV Fundamentals True or False: The Scion Certified Pre-Owned Warranty Coverage Program is identical to the Toyota Certified Used Vehicle Program. 1. True 2. False

1. True

EC300 - TCUV Fundamentals Which of the following is the responsibility of the Service Department? 1. Appearance Repairs 2. Request Certification 3. Report Sale 4. Mechanical Inspection

4. Mechanical Inspection

EC300 - TCUV Fundamentals Almost every customer objection you encounter can be addressed by: 1. By providing an owner's manual for the vehicle 2. By citing the benefits of the TCUV program 3. By pointing out the shortcomings of the competition 4. By comparing the customer's trade-in to the used vehicle

2. By citing the benefits of the TCUV program

E449 - Scion New Generation Audio Systems For clear visibility and easier functionality, what size touchscreen is now available on Standard Display Audio and BeSpoke® units?

7.0 inches

E449 - Scion New Generation Audio Systems What feature on BeSpoke® Push-to-talk GPS navigation allows guests to say an entire address at once? 1. Fast Shot Location 2. One-Shot Destination 3. One Shout Destination 4. First Shot Destination

2. One-Shot Destination

E449 - Scion New Generation Audio Systems After pressing the SETUP button, which button do you press when training voice recognition? 1. The 'microphone' icon 2. Train Voice Recognition 3. Voice 4. None of the above

3. Voice

True or False. Setting an intersection near the guest's home, instead of their actual address, is a safety precaution. 1. True 2. False

1. True

E449 - Scion New Generation Audio Systems True or False. On the new generation of head units, only BeSpoke® units come pre-loaded with Aha, an app that organizes and integrates the guest's favorite content from the web between the phone and car. 1. True 2. False

??1. True

E449 - Scion New Generation Audio Systems True or False. New and previous generation head units will exist side-by-side until the end of 2015. 1. True 2. False

1. True

E449 - Scion New Generation Audio Systems How much larger are New Generation touch screens than previous generation touch screens? 1. One-half inch (.5 inches) 2. .7 inches 3. Nearly one inch (.9 inches) 4. 2 inches

3. Nearly one inch (.9 inches)

E449 - Scion New Generation Audio Systems Which of the following is not one of the three stored equalizer settings included with Scion Sound Processing, or SSP? 1. Powerful 2. Dynamic 3. Natural 4. Vocal

??4. Vocal

E449 - Scion New Generation Audio Systems What are the first two steps to pair a guest's smartphone to a Standard Display Audio unit? 1. Press the 'Setup' hard button then 'Bluetooth' on display screen 2. Press the 'Phone' hard button then 'Bluetooth' on display screen 3. Press the 'Media' hard button then 'Bluetooth' on display screen 4. None of the above

1. Press the 'Setup' hard button then 'Bluetooth' on display screen

S3128T - 2014 Tundra A direct Tire Pressure Monitor System (TPMS) is standard for all Tundra's? 1. TRUE 2. FALSE

1. TRUE

S3128T - 2014 Tundra The 5.7 V8 Tow Package comes standard with which of the following features? 1. Tow/Haul mode 2. 4WD 3. Automatic Limited-Slip Differential 4. All of the above

XXX4. All of the above

S3128T - 2014 Tundra Fog lamps come standard on the Tundra CrewMax SR5. 1. TRUE 2. FALSE

1. TRUE

S3128T - 2014 Tundra The newest rising segment and a primary focus for the newly redesigned Tundra would be: 1. Young couples 2. Blue collar family men 3. White collar family men

XXX2. Blue collar family men

S3128T - 2014 Tundra A power tilt-and-slide moonroof comes standard on which of the following Tundra grades? 1. CrewMax Limited 2. CrewMax SR5 3. CrewMax Platinum 4. All of the above

3. CrewMax Platinum

S3128T - 2014 Tundra The 2014 Tundra is projected to appeal most to which of the following customer segment? 1. Family guys 2. Baby boomers 3. Blue collars

2. Baby boomers XXX1. Family guys

S3128T - 2014 Tundra The front and rear parking assist sonar is not standard on which of the following Tundra grades? 1. Platinum 2. Limited 3. 1794 edition

2. Limited

S3128T - 2014 Tundra Blind sport monitoring with rear cross traffic alert is not available on which of the following Tundra grades: 1. 1794 Edition 2. Platinum 3. SR5

3. SR5

S3128T - 2014 Tundra Tow package is standard on which of the following? 1. 4.0L V6 2. 4.6L V8 3. 5.7L V8

3. 5.7L V8

S3128T - 2014 Tundra JBL Audio comes standard with the Tundra's Platinum edition. 1. TRUE 2. FALSE

1. TRUE

EC300 - TCUV Fundamentals Which of the following represent an immediate dealer benefit to selling TCUV vehicles? 1. Customers want a reliable used vehicle from a dealer they can trust 2. Toyota offers a wide selection of vehicles to choose from 3. TCUV sales have an easier close, which creates a faster turn 4. TCUV sales result in higher customer satisfaction survey scores

3. TCUV sales have an easier close, which creates a faster turn

EC300 - TCUV Fundamentals When is a Vehicle History Report required on Toyota Used vehicles? 1. Only if the vehicle came from an auction 2. Only if an inspector is at the dealership 3. Before a Toyota used vehicle is certified 4. After a Toyota used vehicle is certified

3. Before a Toyota used vehicle is certified

EC300 - TCUV Fundamentals How does the TCUV inspection reduce customer purchasing risk? 1. The TCUV inspection fee is lower than competitor vehicles 2. The customer can avoid paying for additional repairs 3. The inspection includes a lifetime power train guarantee 4. All of the above

2. The customer can avoid paying for additional repairs

EC300 - TCUV Fundamentals The Toyota Certified Used HYBRID Inspection: 1. Includes a battery replacement 2. Adds 14 points to the standard TCUV Inspection 3. Adds 4 points to the standard TCUV Inspection 4. Is only performed by Hybrid-Certified dealers

2. Adds 14 points to the standard TCUV Inspection

EC300 - TCUV Fundamentals Every dealer that participates in the TCUV program agrees to which of the following? 1. To follow all seven steps of the vehicle certification process 2. To enroll every sales consultants in the certification program 3. To keep a minimum number of used vehicles in inventory 4. All of the above

1. To follow all seven steps of the vehicle certification process

EC300 - TCUV Fundamentals The TCUV Certification process is sold to the consumer: 1. In the F&I office, for an extra charge 2. As part of the TCUV purchase price. Not sold separately. 3. Can only be sold separately on vehicles financed by TFS 4. For any amount greater than $350

2. As part of the TCUV purchase price. Not sold separately.

EC300 - TCUV Fundamentals Since more than 40% of TCUV customers are new to Toyota, this means: 1. They vigorously cross-shop any vehicles they are considering 2. They are distrusting of the Toyota brand 3. They will ask more questions about financing and warranty coverage 4. They are often unfamiliar with what makes Toyota different from its competitors

4. They are often unfamiliar with what makes Toyota different from its competitors

EC300 - TCUV Fundamentals Which of the following items is NOT a TCUV "selling tool?" 1. 160-point inspection 2. 10 year/100,000 mile warranty 3. Available new car financing rates 4. Roadside assistance

2. 10 year/100,000 mile warranty

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) Which of these sites contains the listings of safety recalls only (not service campaigns)?

Safercar.gov

SC15S - Toyota Recall & Service Campaign Essentials (Sales & Service) All of the following are best practices for checking the recall status on vehicles, except which one?

Check the recall status on all vehicles, except vehicles located at off-site lots

E449 - Scion New Generation Audio Systems True or False. Both Standard Display Audio and BeSpoke head units offer voice commands to reduce driver distractions and help them to keep their eyes on the road. 1. True 2. False

1. True

E449 - Scion New Generation Audio Systems To differentiate between a new and previous head unit, all of the following are true EXCEPT which one? 1. Previous generation units include a CD player, new generation units do not 2. New generation units have larger touchscreens 3. Previous generation units have more control knobs than new generation units 4. New generation units have more control knobs than previous generation units

??4. New generation units have more control knobs than previous generation units

E252 - VDQ Management Essentials What is one recommendation to smooth the Fleet Courtesy delivery process? 1. Make one person responsible for Fleet Courtesy deliveries. 2. Have customers contact the selling dealer with any questions. 3. Always spot deliver these vehicles. 4. Print the "Commercial Delivery Report by Delivery Dealer" daily.

XXX4. Print the "Commercial Delivery Report by Delivery Dealer" daily.

E252 - VDQ Management Essentials Which links on the VDQ identify concern page might help you identify specific recurring delivery problems? 1. Reference 2. Comments 3. Thought starters 4. Resources

XXX4. Resources

E252 - VDQ Management Essentials Which title on ToyotaSurvey.com links to the Impact Area Overview page? 1. Signaling Success 2. Weekly Reporting 3. Toyota CEC 4. Sales by Month

1. Signaling Success

E252 - VDQ Management Essentials VDQ report data should be shared with: 1. The customer to contradict poor service 2. Managers only 3. No One 4. The dealership staff to recognize superior performance

4. The dealership staff to recognize superior performance

E252 - VDQ Management Essentials When is the best time to observe your dealership's delivery process? 1. During busy periods 2. During slow periods 3. Early in the work day 4. At the end of the work day

XXX3. Early in the work day

E252 - VDQ Management Essentials The "Commercial Delivery Report by Delivery Dealer" lists Fleet Courtesy Vehicles due at your dealership. Where can it be found? 1. At Toyota.com 2. On Dealer Daily under the Reports link 3. On ToyotaSurvey.com under the Resources link 4. On the vehicle paperwork from the Fleet Management Company or selling dealer

2. On Dealer Daily under the Reports link

E252 - VDQ Management Essentials Arriving Fleet Courtesy vehicles may be confusing to the person responsible for vehicle receipt because: 1. These vehicles do not appear on the Dealer Inventory List. 2. The Toyota Fleet sticker is the same as the sticker for non-fleet vehicles. 3. The paperwork for these vehicles arrives ahead of time. 4. These vehicles arrive with all accessories installed.

XXX2. The Toyota Fleet sticker is the same as the sticker for non-fleet vehicles.

E252 - VDQ Management Essentials What is a recommended way to determine if a delivery quality problem stems from an individual or a process? 1. Re-do the task yourself. 2. Call other dealerships to see if they have the same problem. 3. Create a process map with detailed work instructions. 4. Have team members demonstrate the task for you.

4. Have team members demonstrate the task for you.

E252 - VDQ Management Essentials Responsibility for vehicle delivery quality at each step of the delivery process should be assigned to: 1. One Person 2. No One 3. Three People 4. The Customer

XXX3. Three People

E252 - VDQ Management Essentials The results on ToyotaSurvey.com's VDQ identify concern page are taken from: 1. Customer phone calls to the Customer Experience Center. 2. Customer responses to question 6 on the Purchase/Lease Survey (PLS). 3. Customer comments via e-mail. 4. Research performed by independent specialists.

XXX3. Customer comments via e-mail.

E4000 - ToyotaCare Program Overview ToyotaCare provides up to the first 5 factory-recommended service visits for 2 years, or up to how many miles?

25,000 miles

E14Q1 - Sales Education Quiz 1 Which of the following is included with 2014 Tundra's available TRD Off-Road Package? 1. Engine and fuel tank skid plates 2. Heated power outside tow mirrors with turn signal indicators and manual-extend feature 3. Running boards 4. Vinyl flooring and vinyl seating

1. Engine and fuel tank skid plates

E14Q1 - Sales Education Quiz 1 What safety feature included standard on all 2014 Tundras is unavailable on Ram 1500, Ford F-150 and Chevy Silverado? 1. Driver and front outboard passenger seat-mounted side airbags 2. Driver and front passenger knee airbags 3. Tire Pressure Monitoring System 4. Vehicle Stability Control

2. Driver and front passenger knee airbags

E14Q1 - Sales Education Quiz 1 Which app in the Entune® App Suite can customers use to make dinner reservations without having to call? 1. Bing(TM) 2. Facebook Places 3. OpenTable® 4. Yelp(TM)

3. OpenTable®

E14Q1 - Sales Education Quiz 1 Which of the following is standard across all 2014 Corolla grades? 1. 6.1-inch touchscreen display 2. Integrated backup camera 3. LED headlights and LED Daytime Running Lights 4. Remote Keyless entry

3. LED headlights and LED Daytime Running Lights

E14Q1 - Sales Education Quiz 1 Which one of the following features is standard on all 2014 RAV4 AWD models? 1. 18-in. alloy wheels 2. Automatic Limited-Slip Differential 3. Dynamic Torque Control 4. Lane Departure Alert

XXX2. Automatic Limited-Slip Differential

E14Q1 - Sales Education Quiz 1 What connectivity technology is required in order to install the Entune® App Suite on a vehicle's head unit? 1. USB port and connection cable 2. Bluetooth® wireless connection 3. eBin(TM) storage tray 4. USB flash drive

2. Bluetooth® wireless connection

E14Q1 - Sales Education Quiz 1 Which interior feature is standard on 2014 Tundra Limited but not standard on 2013 Ram 1500 Big Horn? 1. Leather-trimmed and heated front bucket seats 2. Leather-wrapped steering wheel 3. Overhead console 4. Rear under-seat storage compartment

1. Leather-trimmed and heated front bucket seats

E14Q1 - Sales Education Quiz 1 Which 2014.5 Camry grade level offers Toyota's available Safety Connect® system? 1. Camry SE V6 2. Camry SE SPORT 3. Camry Hybrid LE 4. Camry XLE

4. Camry XLE

E14Q1 - Sales Education Quiz 1 What off-road advantage does 2014 Tundra have over Ram 1500, Ford F-150 and Chevy Silverado? 1. Higher angle of approach and departure 2. Higher ground clearance 3. More horsepower and torque 4. More payload

2. Higher ground clearance

E14Q1 - Sales Education Quiz 1 Which of Tundra's upscale features is found only on 1794 Edition? 1. Leather-trimmed tilt/telescopic 4-spoke steering wheel with wood-grain-style accents 2. LED Daytime Running Lights 3. Perforated, leather-trimmed, heated and ventilated front bucket seats 4. Remote keyless entry system

1. Leather-trimmed tilt/telescopic 4-spoke steering wheel with wood-grain-style accents

E14Q1 - Sales Education Quiz 1 Which upscale amenity featured standard on 2014 Highlander Limited is only available as an extra-cost option on each of its core competitors? 1. Blind Spot Monitor with Rear Cross-Traffic Alert 2. Rear Parking Assist Sonar 3. Power moonroof 4. Hill Start Assist Control (HAC)

1. Blind Spot Monitor with Rear Cross-Traffic Alert

E14Q1 - Sales Education Quiz 1 Which of the following is the only competitor that rivals Highlander XLE/Limited's standard tow capacity? 1. 2014 Nissan Pathfinder Platinum AWD 2. 2014 Honda Pilot Touring AWD 3. 2014 Ford Edge Limited AWD 4. 2014 Kia Sorento V6

XXX2. 2014 Honda Pilot Touring AWD

E14Q1 - Sales Education Quiz 1 Which Entune(TM) head unit service requires one-time registration? 1. HD Radio(TM) 2. HD Traffic and Weather 3. Entune® App Suite 4. Navigation

3. Entune® App Suite

E14Q1 - Sales Education Quiz 1 Which of the following is not part of Camry's 2014.5 mid-year update? 1. New Camry SE SPORT trim introduced 2. Inflatable rear safety belts 3. Backup camera standard on all grades 4. New Entune(TM) audio head units introduced

2. Inflatable rear safety belts

E14Q1 - Sales Education Quiz 1 What is the towing capacity for 2014 Highlander XLE? 1. 500 lb. 2. 1000 lb. 3. 2000 lb. 4. 5000 lb.

4. 5000 lb.

E14Q1 - Sales Education Quiz 1 Which 2014 RAV4 model(s) feature standard Smart Key System with Push Button Start and remote power liftgate function? 1. All AWD models 2. LE, XLE and Limited 3. XLE and Limited 4. Limited only

4. Limited only

E14Q1 - Sales Education Quiz 1 Which of the following are key advantages of Highlander Limited's Chromtec® aluminum wheels over traditional chrome-plated wheels? 1. Durability, corrosion resistance, easier to clean, lighter weight 2. Replaceable face, low maintenance 3. Low-cost, added style 4. Lightweight magnesium construction

1. Durability, corrosion resistance, easier to clean, lighter weight

E14Q1 - Sales Education Quiz 1 What safety feature standard on 2014 Prius is not available on Ford C-MAX Hybrid or Ford Fusion Hybrid? 1. Active front headrests 2. Driver's knee airbag 3. Front seat-mounted side airbags 4. Power-assisted front and rear disc brakes

1. Active front headrests

E14Q1 - Sales Education Quiz 1 What is included with 2014 Prius' available Safety Connect®? (Available on Prius Four and Five) 1. Emergency Assistance, Stolen Vehicle Locator, Roadside Assistance and Automatic Collision Notification 2. Enhanced Vehicle Stability Control, Traction Control, and Electronic Brake-force Distribution 3. Pre-Collision System and Lane Keep Assist 4. Solar Powered Ventilation System and Remote Air Conditioning

1. Emergency Assistance, Stolen Vehicle Locator, Roadside Assistance and Automatic Collision Notification

E14Q1 - Sales Education Quiz 1 What upscale feature found standard on 2014 Tundra SR5 is unavailable on 2014 Silverado LT? 1. Bluetooth® smartphone compatibility 2. SiriusXM Radio with 3-month trial subscription 3. HD Radio(TM) with iTunes® tagging and HD Traffic and Weather (metro areas only) 4. Touch-screen display

3. HD Radio(TM) with iTunes® tagging and HD Traffic and Weather (metro areas only)

E14Q1 - Sales Education Quiz 1 1. For 2014, what is Highlander's new trim level name for its base grade? 1. Highlander 2. SE 3. L 4. LE

4. LE

E14Q1 - Sales Education Quiz 1 Which feature found on Entune® Premium Audio with Navigation and App Suite and above provides drivers with nearby traffic information and allows drivers to pre-program and monitor traffic conditions on up to five customized routes? 1. Bing(TM) 2. Facebook Places 3. HD Traffic/Predictive Traffic(TM) 4. SiriusXM Radio

3. HD Traffic/Predictive Traffic(TM)

E14Q1 - Sales Education Quiz 1 2014.5 Camry LE 2.5L beats 2014 Fusion SE 2.5L in which EPA fuel economy estimate? 1. City only 2. Highway only 3. City and highway 4. City, highway and combined

4. City, highway and combined

E14Q1 - Sales Education Quiz 1 Among 2014 Corolla's key competitors, which vehicle does the Corolla beat in both interior passenger volume and cargo volume? 1. Honda Civic 2. Hyundai Elantra 3. Nissan Sentra 4. Volkswagen Jetta

1. Honda Civic

E14Q1 - Sales Education Quiz 1 Which Entune(TM) head unit features the available Entune® App Suite? 1. Entune(TM) Premium Audio 2. Entune(TM) Audio Plus 3. Entune(TM) Audio 4. All of the above

1. Entune(TM) Premium Audio

E14Q1 - Sales Education Quiz 1 Which convenient feature available on 2014.5 Camry is unavailable on 2014 Sonata entirely? 1. Blind Spot Monitor 2. Rear Cross-Traffic Alert 3. Backup camera 4. Integrated fog lights

2. Rear Cross-Traffic Alert

E14Q1 - Sales Education Quiz 1 Which of the following features found standard on 2014 Prius creates a duplicate image of steering wheel controls on the instrument panel for quick viewing, allowing driver more time to focus on the road? 1. Touch Tracer Display 2. Head-Up Display 3. Energy Monitor 4. Display Audio with Navigation and Entune® App Suite and JBL®

1. Touch Tracer Display

E14Q1 - Sales Education Quiz 1 Which upscale feature is found standard on all Next-Generation Entune(TM) head units? 1. Advanced voice recognition 2. AM/FM cache radio 3. Entune® App Suite 4. SiriusXM Radio

1. Advanced voice recognition

E14Q1 - Sales Education Quiz 1 What rating did 2014.5 Camry receive by IntelliChoice for Five-Year Cost of Ownership? 1. Average 2. Above Average 3. Excellent 4. Poor

3. Excellent

E14Q1 - Sales Education Quiz 1 Which of the following 2014.5 Camry models features standard Entune(TM) Premium Audio with Navigation and App Suite? 1. Camry SE 2.5L 2. Camry SE SPORT 3. Camry Hybrid LE 4. Camry SE V6

4. Camry SE V6

E14Q1 - Sales Education Quiz 1 What EPA fuel economy estimates does 2014 Tundra SR5 CrewMax 4WD with the 5.7L V8 engine offer? 1. 11 city / 16 highway 2. 13 city / 17 highway 3. 14 city / 19 highway 4. 16 city / 22 highway

2. 13 city / 17 highway

E14Q1 - Sales Education Quiz 1 Which feature is new to the Next Generation Entune(TM) Audio lineup? 1. Customizable two- or three-panel split home screen display 2. HD Radio(TM) 3. Touch-screen display 4. Voice recognition

1. Customizable two- or three-panel split home screen display

E14Q1 - Sales Education Quiz 1 Which feature found standard on 2014 Corolla models LE and up is unavailable on 2013 Nissan Sentra entirely? 1. Backup camera 2. Bluetooth® hands-free phone capability 3. Power tilt/slide moonroof 4. Remote Keyless entry

1. Backup camera

E14Q1 - Sales Education Quiz 1 What EPA fuel economy estimates does 2014.5 Camry Hybrid LE offer? 1. 25 city / 25 highway / 28 combined 2. 43 city / 39 highway / 41 combined 3. 24 city / 34 highway / 27 combined 4. 40 city / 38 highway / 41 combined

2. 43 city / 39 highway / 41 combined

E14Q1 - Sales Education Quiz 1 Which 2014 Corolla model(s) offers the contents of the Driver Convenience Package as standard? 1. LE 2. S Plus (6MT) 3. LE Eco Plus and Premium trim-levels 4. S & LE Eco

XXX3. LE Eco Plus and Premium trim-levels

E14Q1 - Sales Education Quiz 1 Which exterior feature is not available on any of the 2014.5 Camry Hybrid models? 1. Heated power outside mirrors 2. 18-in. alloy wheels 3. Power tilt/slide moonroof 4. Chrome-tipped exhaust

XXX4. Chrome-tipped exhaust

E14Q1 - Sales Education Quiz 1 Which Entune(TM) Audio service relies on access to smartphone data services? 1. HD Radio(TM) 2. Navigation 3. Entune® App Suite 4. SiriusXM Radio

3. Entune® App Suite

E14Q1 - Sales Education Quiz 1 Which interior feature included standard on 2014 Highlander Limited is only an option on 2014 Ford Explorer Limited? 1. 3-zone automatic climate control 2. Heated power-folding sideview mirrors 3. Leather-trimmed seating surfaces 4. Moonroof

XXX1. 3-zone automatic climate control

E14Q1 - Sales Education Quiz 1 What feature standard on 2014 Corolla LE Eco Plus and Premium models moderates throttle function, engine output and climate control to optimize fuel efficiency and cut emissions? 1. Aerodynamically designed alloy wheels 2. Continuously Variable Transmission with intelligence and Shift mode (CVTi-S) 3. ECO Drive Mode 4. Valvematic technology

3. ECO Drive Mode

E14Q1 - Sales Education Quiz 1 Which of the following 2014 Highlander's core competitors is the only competitor to match Highlander's available 8-passenger seating? 1. 2014 Ford Explorer 2. 2014 Jeep Grand Cherokee 3. 2014 Honda Pilot 4. 2014 Nissan Pathfinder

3. 2014 Honda Pilot

1. Active front headrests

E14Q1 - Sales Education Quiz 1 What is 2014 Prius Two's EPA-estimated fuel economy advantage vs. 2014 Honda Insight LX? 1. 4 city / 4 highway / 4 combined 2. 7 city / 4 highway / 6 combined 3. 10 city / 4 highway / 8 combined 4. 3 city / 2 highway / 2 combined

3. 10 city / 4 highway / 8 combined

EC300 - TCUV Fundamentals Which of the following is NOT part of the TCUV vehicle selection process? 1. Acquiring vehicles that meet TCUV eligibility requirements 2. Performing a vehicle walk-around inspection to make final decision to certify 3. Developing a reconditioning plan for each vehicle 4. Contracting a third-party vendor to verify the inspection process

4. Contracting a third-party vendor to verify the inspection process

EC300 - TCUV Fundamentals New car financing rates are available from Toyota Financial Services: 1. On all Toyota Certified Used Vehicles at the Sales Consultant's discretion 2. On all used vehicles sold by the dealership only if the customer qualifies 3. On Toyota Certified Used Vehicles to qualified customers 4. Are not available on TCUV unless a VSA is purchased

3. On Toyota Certified Used Vehicles to qualified customers

EC300 - TCUV Fundamentals Toyota launched the Certified Used Vehicles program in: 1. 1994 2. 1995 3. 1996 4. 1997

XXX 4. 1997

EC300 - TCUV Fundamentals Why did Toyota decide to launch the TCUV program? 1. To market a large volume of high-quality vehicles returned from short-term leases 2. Toyota was also looking for a way to attract younger first-time buyers. 3. Customer confidence in used vehicles in general was low 4. All of the above

4. All of the above

EC300 - TCUV Fundamentals When asked, "What sources did you use when shopping for your vehicle," the top response was: 1. AutoTrader 2. Craigslist 3. New Car Dealer 4. Newspapers

3. New Car Dealer

E121 - BeSpoke Premium Audio featuring aha BeSpoke customers can select from over 40,000 worldwide radio channels, podcasts, audio books and more to create a personalized list of up to ___ of their favorite stations.

E121 - BeSpoke Premium Audio featuring aha Which of the following aha features involve a limited-time trial period, after which the user can apply for a free or paid subscription account.

Slacker Personal Radio

E121 - BeSpoke Premium Audio featuring aha How is the content available on aha updated?

Automatically throughout the life of the app

E121 - BeSpoke Premium Audio featuring aha Which of the following feature can you operate using Bluetooth hands-free connectivity?

Phonebook, navigation and radio

E121 - BeSpoke Premium Audio featuring aha Which feature below cannot be demonstrated but should be clearly explained during a Scion product presentation?

aha's Local Business Search

E121 - BeSpoke Premium Audio featuring aha For which of the following would you want to use BeSpoke's GPS navigation-based system versus aha?

To find a gas station

E121 - BeSpoke Premium Audio featuring aha Which of the following BeSpoke features does not require a compatible iPhone or Android?

One-shot navigation

E121 - BeSpoke Premium Audio featuring aha Which of the following is not true for setting up an aha account?

Involves a nominal annual subscription fee

E121 - BeSpoke Premium Audio featuring aha Customers who do not have an unlimited data plan for their iPhone should:

Monitor their data usage by going to aha's setting menu

E121 - BeSpoke Premium Audio featuring aha How is BeSpoke's GPS navigation updated?

It's updated automatically throughout the life of the vehicle

E302 - Scion: Build-A-Dealership for Sales What are Scion's target customers?

18-34 year-old "social motivators"

E302 - Scion: Build-A-Dealership for Sales Which of the following states about tC is true?

It ranked in the Top 10 in Kelley Blue Book's 2013 study of Best Resale Value

E302 - Scion: Build-A-Dealership for Sales Every Scion dealer signed the Covenant, which is their agreement to adhere to the Scion Guidelines. These guideline include:

Posting pricing menus for all products and services

E302 - Scion: Build-A-Dealership for Sales Why did Toyota gain popularity with American consumers during the oil embargo of the early 1970s

Consumers were looking for smaller, affordable, fuel-efficient cars

E302 - Scion: Build-A-Dealership for Sales Which of the following is the most accurate statement about the FR-S?

It delivers performance without sacrificing fuel efficiency

E302 - Scion: Build-A-Dealership for Sales Scion customers may have done extensive research online, so...

Your ability to explain key features and present product information will help to build trust and make a sale

E302 - Scion: Build-A-Dealership for Sales To help build Scion product knowledge, you can access

Scion eShowroom, Pocket Source Guide, online resources

E302 - Scion: Build-A-Dealership for Sales Which of the following statements best describes Build Your Scion

It allows users to choose colors, parts, accessories and performance options, then view their customized Scion in true 3D in the comfort of their own home.

E302 - Scion: Build-A-Dealership for Sales Scion solutions

XXX Is an online repository of product knowledge for Scion Sales Consultants XXX Online

E302 - Scion: Build-A-Dealership for Sales Which of the following is true of Scion Pure Price

Each dealership is free to determine their own price - as long as the transaction price equals the posted or menu price

E303 - Scion Ambassadors Resources Which Scion resource gives you access to a library of product and process training modules you can deliver right in your dealership?

Scion Training Toolkit

E302 - Scion: Build-A-Dealership for Sales True or false: The FR-S has a lower center of gravity than even the Porsche Cayman.

True

E302 - Scion: Build-A-Dealership for Sales Which of the following statements is true?

All Scions are delivered equipped with many standard features

E302 - Scion: Build-A-Dealership for Sales To help build scion knowledge, you can access

Scion eShoweroom, Pocket source guide, online resources

E302 - Scion: Build-A-Dealership for Sales The Co-buyers Contract allows customers with co-buyers to receive favorable rates based on

The co-buyer's higher FICO scores

E302 - Scion: Build-A-Dealership for Sales Which of the following statements most accurately describes Scion Accessories

CORRECT - The wide variety XXX To reduce pricing complexity, Scion limites accessories to audio upgrades, wheel and tire upgrades, rear spoilers, and fog lights

E4001 - ToyotaCare for the Sales Professional Which of the following is not included with ToyotaCare factory-scheduled maintenance?

Windshield replacement

E4001 - ToyotaCare for the Sales Professional ToyotaCare provides 24-hour Roadside Assistance for how many miles?

Unlimited

E4001 - ToyotaCare for the Sales Professional Which of the following is not included with ToyotaCare Roadside Assistance?

Tire patching

E4001 - ToyotaCare for the Sales Professional Connect the benefit with the customer’s needs:

Reliability

E4001 - ToyotaCare for the Sales Professional

Cost of Ownership

E4001 - ToyotaCare for the Sales Professional

Safety and Reliability

E122 - 4WD Simplified How do 4WD vehicles generally have an advantage over 2WD vehicles?

4WD vehicles provide more traction than 2WD vehicles

E122 - 4WD Simplified Select all the models with available Full-time 4WD

Highlander Sequoia 4Runner Limited FJ Cruiser (manual) Rav4 Venza

E4001 - ToyotaCare for the Sales Professional Which of the following practices helps ensure a seamless sales-to-service handoff?

Encouraging the customer to set the first service appointment.

E4001 - ToyotaCare for the Sales Professional Toyota sends customers a Welcome Brochure approximately how long after they've taken delivery of a new Toyota or Scion?

??30 days

E4001 - ToyotaCare for the Sales Professional Which vehicle is the exception to the standard 5 service visits over 25,000 miles?

FR-S

E4001 - ToyotaCare for the Sales Professional What is a benefit of placing ToyotaCare program materials in high-traffic, high-visibility locations?

They serve as "launching points" to present consistent program messages

E4001 - ToyotaCare for the Sales Professional What is an easy to use format that helps connect benefits to customer needs and makes explaining new features easy?

Feature Function Benefit (FFB)

E116 - Scion Foundations - Finance The set of account tools Scion owners can access online in which Scion owners can access their personal accounts, check their balances and schedule or cancel payments is called:

XXX Scion iFi Finance Scion solutions

E116 - Scion Foundations - Finance Customers can use a finance calculator to figure out their monthly payment and explore financing rates:

At Scion.com

E116 - Scion Foundations - Finance Scion was launched in California in

2003

E116 - Scion Foundations - Finance The Program that offers retail and lease options for persons with limited credit is called:

iFi Finance XXX Co-buyers Contract

E116 - Scion Foundations - Finance Every Scion model is available with the same high level of standard factory equipment and a limited range of choices and options. This feature is known as:

XXX Monospec XXX Multispec pricing XXX Alternative pricing

E116 - Scion Foundations - Finance The Scion Pure Price Solution is referred to as:

No hassle, no haggle pricing

E116 - Scion Foundations - Finance Scion is a brand that was custom-made for:

Baby boomers XXX Gen X XXX Gen Y

E116 - Scion Foundations - Finance The brand promise of openness, flexibility, and personalization:

Continues in Financial Services

E116 - Scion Foundations - Finance The program that provides a complimentary maintenance plan along with roadside assistance and the assurance that your Scion will receive proper care by trained technicians using genuine Scion parts is called:

Scion Service Boost

E116 - Scion Foundations - Finance The Scion showroom has two distinct areas:

Discovery and Consultation

E126 - Sales Delivery Experience When introducing a new Toyota owner to the Service Department, which of the following is NOT part of the introduction? 1. Introduce the new owner to a Service Department staff member 2. Review the Service Department hours and point out the location of the drop box 3. Review the dashboard indicator light pages in the Owner's Manual 4. Offer to schedule the first service appointment as part of Toyota Care or Scion Service Boost

3. Review the dashboard indicator light pages in the Owner's Manual

E126 - Sales Delivery Experience A 15-minute delivery is best used with a new owner if __________. 1. The customer has owned a Toyota before 2. You have already reviewed important information during the finance wait time 3. The customer is in a hurry and wants to drive away as quickly as possible 4. All of the above

4. All of the above

E126 - Sales Delivery Experience Which resource would be most helpful to a customer who has a question about a dash warning light? 1. Toyota e-showroom 2. Owner's Manual 3. Product Reference Guide 4. Showroom brochure

XXX 3. Product Reference Guide

E126 - Sales Delivery Experience Which of the following is a primary purpose of conducting an effective delivery? 1. To ensure that customers have a great ownership experience right from the start 2. To ensure that the vehicle is properly equipped 3. To help keep the process as short and expedient as possible 4. To schedule the owner's first service appointment

1. To ensure that customers have a great ownership experience right from the start

E126 - Sales Delivery Experience Your customer is new to "hands free" calling. What is the best thing you can do to promote customer satisfaction? 1. Refer the customer to all of the online sites available, including Bluetooth.com 2. Hand the customer your business card and tell them to call if they have any questions later on 3. Invite the customer to return to the dealership at a later time for further explanation and demo 4. Offer to pair the customer's phone before they leave the dealership

4. Offer to pair the customer's phone before they leave the dealership

E126 - Sales Delivery Experience 6. What is the single most important online information resource available to a new Toyota owner? 1. Toyota.com 2. Toyota.com/owners 3. Owner's Manual 4. www.eshowroom.toyota.com

2. Toyota.com/owners

E126 - Sales Delivery Experience In addition to the Mobile Guide, which resource will be most helpful to you during the delivery process? 1. Homelink.com 2. New Vehicle Delivery Checklist 3. Owner's Manual 4. Toyota.com

2. New Vehicle Delivery Checklist

E126 - Sales Delivery Experience When explaining ToyotaCare to a new owner, you can include all of the following except __________. 1. Safety Connect 2. 24/7 Roadside Assistance 3. ToyotaCare's no-cost maintenance plan's 2-year/25,000-mile coverage 4. Automatic maintenance reminders

1. Safety Connect

E126 - Sales Delivery Experience What is one of the main advantages of conducting a needs assessment during the sales process? 1. It shows the customer that you are attentive to his or her needs 2. It consistently helps you keep delivery time to a minimum for the customer 3. It enables you to leverage what you learn and create a delivery that is focused and tailor-made for that customer 4. It is an opportunity to demonstrate your product knowledge and expertise to the customer

3. It enables you to leverage what you learn and create a delivery that is focused and tailor-made for that customer

E126 - Sales Delivery Experience Which of the following features can only be completed by the customer at home? 1. Homelink programming 2. Entune App Suite registration 3. ToyotaCare registration 4. Navigation POI input

1. Homelink programming

E128T - Discover Toyota: Let's Go Places What is your primary resource for Toyota vehicle information? 1. eShowroom 2. Pocket Source App 3. Entune Audio Simulator 4. Toyota Owners Site

1. eShowroom

E128T - Discover Toyota: Let's Go Places What is a key ingredient to Sales Consultant success? 1. Professionalism 2. Brand expertise 3. Product knowledge 4. 1 and 3

4. 1 and 3

E128T - Discover Toyota: Let's Go Places Which is a Toyota Way principle? 1. Give back to communities in which we do business 2. Put customers first 3. Respect for people 4. Show support for our dealers

3. Respect for people

E128T - Discover Toyota: Let's Go Places Which is part of your role as a Toyota Sales Consultant? 1. Ensuring customers are satisfied with their purchase decisions 2. Ensuring customers return to you for their next vehicle purchase 3. Advocating the Toyota product lineup 4. 1 and 2

4. 1 and 2

E128T - Discover Toyota: Let's Go Places The Pocket Source App: 1. Can be downloaded from eShowroom 2. Provides competitor information 3. Plays tutorials 4. 1 and 2

4. 1 and 2

E128T - Discover Toyota: Let's Go Places Toyota USA builds approximately ________ of Toyota vehicles sold in the United States. 1. 55% 2. 65% 3. 75% 4. 85%

3. 75%

E128T - Discover Toyota: Let's Go Places Which resource is designed for use with customers when Wi-Fi is NOT available? 1. eShowroom 2. Pocket Source App 3. Toyota Owners Site 4. All of the above

2. Pocket Source App

E128T - Discover Toyota: Let's Go Places TLS: 1. Hands off to TMS for the final quality inspection 2. Is the handoff point between Toyota Motor Manufacturing and Toyota Motor Sales 3. Does not install post-production options 4. All of the above

2. Is the handoff point between Toyota Motor Manufacturing and Toyota Motor Sales

E128T - Discover Toyota: Let's Go Places Which group contains Toyota's top sellers? 1. Cars and Minivans 2. Crossover and SUVs 3. Trucks and Hybrids 4. Core Four Plus Two

4. Core Four Plus Two

E128T - Discover Toyota: Let's Go Places Which is not one of the marketing filters that is applied to Toyota's marketing strategies? 1. A New Toyota 2. Inspiration 3. Invention 4. Excitement

3. Invention

E117 - Scion Foundations At Service Delivery, one of the last steps you should do is:

Review the costs involved in the work XXX Review the work that was performed on the car

E117 - Scion Foundations It is important to ask the best way to contact the customer many Gen Y vehicle owners:

Prefer to be contacted by text or email

E117 - Scion Foundations To be in alignment with Scions Pure Price Philosophy, the Service Department should:

Offer service menus and menu pricing where applicable

E128T - Discover Toyota: Let's Go Places

What should occur during an ideal sales-to-service handoff? A. Sales Associate gives the customer a personal introduction to the sales department B. Ensuring your customer fully understands the maintenance schedule C. "Setting the tone" for the relationship between customer and service department D. Introducing yourself to every customer in the service drive

C. "Setting the tone" for the relationship between customer and service department XXX A. Sales Associate gives the customer a personal introduction to the sales department

Which of the following services is NOT included in ToyotaCare's Roadside Assistance? A. Detailing B. Tire Service C. Lockout Protection D. Winching

XXX B. Tire Service

Why are loyal service customers so important to dealerships? A. They are more likely to purchase another vehicle from the same dealership B. They are more likely to become dealership employees C. They are more likely to become close family friends D. They always purchase from the same dealership

A. They are more likely to purchase another vehicle from the same dealership

The Toyota Star Safety System comes standard on which of the following Tundra grades? 1. SR 2. SR5 3. Limited 4. All of the above

4. All of the above

Sustainment Training, Entune Essentials, ToyotaCare, Toyota Recall, Scion New Generation Audio, TCUV Fundamentals, 2014 Tundra, VDQ Management, Sales Education Quiz 1, BeSpoke Premium, Scion: Build-A-Dealership, 4WD Simplified, Discover Toyota Flashcards

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