Flashcards in Systems Thinking Deck (7)
What is a system?
Interdependent group of items, people or processes working together towards a common aim
What are the aspects of systems thinking in quality improvement?
Appreciation of system
Human aspect of change
When does complacency occur?
When systems appear to work
How can you improve a system?
Look at the system from all perspectives and identify what works/doesn't work to understand the consequences of change
Name two issues with attempting quality control?
Over complicating things
Appreciation for a system?