Team Building

Question 1

This is the time when members begin to define their roles and develop relationships, determining if they are comfortable in the group.

Answer 1

Initial interactions

Question 2

The members observe the leader and determine who controls the meeting and how control is exercised, beginning to form alliances.

Answer 2

Power issues

Question 3

Methods to achieve work are clarified and team members begin to work together, gaining respect for each other’s contributions and working toward a common goal

Answer 3

organizing

Question 4

Interactions often become less formal as members develop rapport, and members are more willing to help and support each other to achieve goals.

Answer 4

Team Identification

Question 5

This develops through combination of good leadership, committed team members, clear goals, high standards, external recognition, spirit of collaboration, and a shared commitment to the process.

Answer 5

Excellence

Question 6

A small number of people working together toward a common goal.

Answer 6

Workgroup

Question 7

This is where a group is formed and the members begin to get to know one another. Typically, individuals are quiet and polite to one another.

Answer 7

Forming

Question 8

This is the stage where conflicts normally arise. Effective communications must be occurring.

Answer 8

Storming

Question 9

Typically, conflicting factions make peace and come together. Less communication is necessary.

Answer 9

Norming

Question 10

This is the stage in which the group begins to really work together well. Communication is free flowing.

Answer 10

Performing

Question 11

Two types of support personnel needed primarily when an organization implements a new information system.

Answer 11

Network Administrators and Trainers

Question 12

Given access to all areas of the system and must be held to high standards of ethical accountability.

Answer 12

Network Administrator

Question 13

Teach the organization’s staff how to use the computer system.

Answer 13

Trainer

Question 14

Three types of support personnel that are typically involved in information systems

Answer 14

Analyst
Liaison
Programmers

Question 15

Must have a background in healthcare information systems.

Answer 15

Analyst

Question 16

Their primary job is to define the way in which clinical data is entered into and processed by the information system.

Answer 16

Analyst

Question 17

hospital employees chosen to work with the information system team while remaining at their primary clinical post.

Answer 17

Liaison

Question 18

Act as a conduit between the clinical and information system staff.

Answer 18

Liaison

Question 19

May be full time hospital employees, but are most likely contract workers or employees of the software vendor.

Answer 19

Programmers

Question 20

These individuals write the machine language code necessary for system functions.

Answer 20

Programmers

Question 21

They often work with the analyst and liaison in order to accomplish their tasks.

Answer 21

Programmers

Question 22

The head of the information services department

Answer 22

Chief Information officer (CIO)

Question 23

This individual is in charge of hiring information systems staff, budgeting for maintenance of the system, and designing and implementing new systems as needed.

Answer 23

Chief information officer (CIO)

Question 24

Federally mandated position at any facility that treats patients.

Answer 24

Chief privacy office (CPO)

Question 25

This individual is responsible for all forms of patient information.

Answer 25

Chief privacy office (CPO)

Question 26

A relatively new position created by the onset of interactive heath websites.

Answer 26

Chief E-health Officer

Question 27

Generally in charge of promoting and enabling the use of online interactive patient services.

Answer 27

Chief E-Health officer

Question 28

Keeps track of state and federal regulations and accrediting requirements to make sure that the organization is in compliance.

Answer 28

Compliance officer

Question 29

Must be sure that disaster plans are up to date and that they are integrated between departments

Answer 29

Planning and Recovery officer

Question 30

Must also be aware of what would be required to recover the full functionality of the information system in the event of a disaster.

Answer 30

Planning and Recovery officer

Question 31

Should be an employee from the information system department who is capable of making sure that information integrity is maintained when data is exchanged between different systems.

Answer 31

Interface Engineer