*technology

Question 1

spreadsheets

Answer 1

can be used to analyse sales figures which aids decision making

graphs can be created from the spreadsheet information allowing easier comparison to be made

Question 2

databases

Answer 2

customer information can be held on a database which can be searched and used for targeted promotions

Question 3

graphics and desktop publishing

Answer 3

these can be used to produce professional and attractive advertising materials

Question 4

QR codes, apps and text messaging

Answer 4

used to advertise and target promotions to customers

Question 5

social networking

Answer 5

organisations can use Facebook and Twitter to advertise their products and launch promotional campaigns

Question 6

internet websites

Answer 6

websites can be used to sell goods and services (e-commerce) and also display information on opening times, locations, contact details and FAQs