TERM 2 Topic 2.1 - Creative thinking and problem solving

Question 1

Name 6 steps of the PROBLEM SOLVING PROCESS

Answer 1

1) IDENTIFY the problem
2) DEFINE the problem
3) FORMULATE a strategy
4) IMPLEMENT the strategy
5) Allocate RESOURCES
6) MONITOR & EVALUATE the strategy
and process

Question 2

Name 5 steps in the DECISION making PROCESS

Answer 2

1) Outline WHATneeds to be decided on
2) Identify the NEEDS to be addressed
3) DECIDE on the best solution
4) Implement the SOLUTION
5) Manage the CONSEQUENCES

Question 3

What are the SEVEN (7) characteristics of CREATIVE THINKING

Answer 3

1)RECEPTIVE: Be OPEN to NEW ideas
2)COMPLEX: Combine the
irrational/difficult with gut feelings
3)Look for CONNECTIONS: see
relationships in places that are not
obvious
4) ATTENTIVE: Consider every option
from every person
5) BELIEVE IN ONESELF: Believe in what
you are doing
6) CURIOUS: Research unusual topics
7) EXPANSIVE: Explore wide range of
interests

Question 4

Name problem SOLVING techniques

Answer 4

SCAMPER process
Mind Mapping
Six thinking hats
Force field analysis
Empty chair techniques
Delphi technique
Nominal group technique
Brainstorming
Forced combinations

Question 5

Give a different word for CREATIVE THINKING

Answer 5

LATERAL thinking

Question 6

Insert the correct word:

ROUTINE thinking uses ….a…… experiences to make decisions.
It does not involve thinking ……..b……………

Answer 6

a) past
b) creative

Question 7

Is ROUTINE thinking encouraged? Give a reason for your answer

Answer 7

NO!!

It generates the SAME solutions. Businesses keeps experiencing the SAME problems if they use this type of thinking

Question 8

What is a MENTAL BLOCK?

Answer 8

Not being able to think past a certain concept / can’t come up with creative ideas

Question 9

How do you remove a mental block?

Answer 9

• exercising
  
  • talk to someone who knows nothing
    about the problem
    
    • take a break from the problem
      
      • just start with some sort of action

Question 10

Give a definition of the following:
ways of addressing problems using LOCAL KNOWLEDGE and experience of local residents

Answer 10

Indigenous approaches

Question 11

What is :

FORCE < > FIELD ANALYSIS

Answer 11

Make a decision by analysing the forces FOR and AGAINST a change

Question 12

What is :

Empty chair technique

Answer 12

R O L E P L A Y
See the issue from more than one perspective

Question 13

What is :

Delphi technique

Answer 13

Use results from ??? questionnaires ????
answered anonymously by a panel of experts

Question 14

What is :

Nominal group technique

Answer 14

Group suggests a possible solution.

Then they VOTE

Question 15

What is :

BrAiNsToRmInG

Answer 15

Information group, throwing as many ideas around as possible

Question 16

What is :
Forced combination

Answer 16

B
r
e
a
k
i
n
g
down and analysing to find
the BEST solution

Question 17

What is :
SCAMPER

Answer 17

Ask questions on the following:
S - substitute
C - combine
A - adapt
M - magnify
P - put to other uses
E - eliminate
R - rearrange

Question 18

What is :
Mind map :)

Answer 18

Creative :) diagram where concepts radiate from a CENTRAL theme

Question 19

What is :
6 (Six) thinking hats technique

Answer 19

Using different COLOURED hats to represent different TYPES of thinking

Question 20

Give a term of the following:

Generally accepted ideas and often expected

Answer 20

Conventional ideas

Question 21

Give the term of the following:

Unexpected ideas from out-of-the-box thinking, could be risky and usually creative

Answer 21

Unconventional ideas

Question 22

The …….. technique is based on the results of questionnaires answered anonymously by a panel of experts

Answer 22

Delphi

Question 23

When you role play using the ………………… technique, it helps you see the issue from more than one perspective.

Answer 23

empty chair

Question 24

The …………………………..technique asks questions based on substituting, adapting and eliminating, as well as other steps.

Answer 24

scamper

Question 25

To help us make a decision by analysing the forces for and against a change, we use the ……………………….analysis

Answer 25

force field

Question 26

A ……………………… is a creative diagram where concepts radiate from a central theme.

Answer 26

mind map

Question 27

………………………. is an informal group session held to generate as many ideas as possible

Answer 27

Brainstorming

Question 28

When a group suggests possible solutions and then votes on them, they are using the ………………. group technique

Answer 28

nominal

Question 29

When we apply ………………………. we break down and analyse a situation to find the best fit solution.

Answer 29

forced combinations

Question 30

How can CrEaTiVe thinking beneffit a business?

Answer 30

• finds better customer service methods
• improves productivity
  -increase profits

Question 31

Name the FOUR main differences between PROBLEM solving and DECISION making

Answer 31

PROBLEM SOL. / DECISION MAKE.
*Analyse & make a / Make a decision &
plan of action choose an option
*May or may not / May or may not
involve a decision involve a problem
*Involves a group / ONE person
* Why and how? / Who, what, where
and when?

Question 32

Outline how to perform the DELPHI technique

Answer 32

+ Select a panel of experts
+Send each expert a questionnaire
+ Process the answers / comparing them
+ Based on the answers, send out another
questionnaire to clarify things
+ Continue until all the experts reach the
same solution

Question 33

Force field analysis: Which 2 forces are considered?

Answer 33

Driving forces & restraining forces

Question 34

Define the following (part of the ‘Force field analysis’)

Driving forces

Answer 34

Help to achieve an outcome

Question 35

Define the following (part of the ‘Force field analysis’)

Restraining forces

Answer 35

prevent you from achieving an outcome