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ICMA effective supervisory practices 5th > Test 8 > Flashcards

Test 8 Flashcards

1
Q

Which temperature type tends to be argumentative?

A. SP
B. SJ
C. NT
D. NF

A

C. NT

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2
Q

Which can be used to describe an SJ Temperament?

A. Resistant to change
B. Focuses on immediacy
C. Competitive with self and others
D. Needs encouragement and recognition

A

A. Resistant to change

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3
Q

What should you do to earn trust from your manager?

A. Do good work
B. Keep him informed
C. Always agree
D. Be consistent

A

A. Do good work

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4
Q

What concept is used to describe the urge to direct our own lives?

A. Mastery
B. Purpose
C. Control
D. Autonomy

A

D. Autonomy

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5
Q

What is an effective way to motivate the SJ Temperament?

A. Ask for their help
B. Make tasks a challenge
C. Address the bottom line results
D. Allow for independent contributions

A

C. Address the bottom line results

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6
Q

Which of the four temperaments constitutes 12 percent of the population and looks at the world and sees possibilities for people?

A. SP (Sensing and perception)
B. NF (Intuition and feeling)
C. SJ (Sensing and judging)
D. NT (intuition and thinking)

A

B. NF (Intuition and feeling)

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7
Q

Which temperament type focuses on what is practical and realistic to which they bring spontaneity and flexibility?

A. SJ
B. SP
C. NF
D. NT

A

SP

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8
Q

Which is considered to be the most worry free of the four temperaments?

A. NF
B. SP
C. NT
D. SJ

A

B. SP

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9
Q

Which does NOT describe the “meet your manager where he is” statement for managing your manager?

A. Figure out what annoys your manager and don’t do it
B. Show pride in his accomplishments always
C. Accommodate his personality type
D. Customize your communication according to his preference

A

B. Show pride in his accomplishments always

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10
Q

Which describes how NF temperaments lead?

A. Regard power as residing in skill, ability, knowledge, and competency
B. Regard power as residing in the moment, unencumbered by the past and future
C. Regard power as residing in the organization or system, so real power is the authority of your title
D. Regard power as residing in personal and professional relationships

A

D. Regard power as residing in personal and professional relationships

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11
Q

What is minimum number of solutions you should bring to the manager when bringing up a problem?

A. One
B. Two
C. Three
D. Four

A

A. One

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12
Q

What need on Maslow’s hierarchy of needs includes an orderly environment?

A. Physiological needs
B. Security needs
C. Social needs
D. Esteem needs

A

B. security needs

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13
Q

What term is used by Daniel H. Pink to describe the desire to get better and better at something that matters?

A. Control
B. Autonomy
C. Purpose
D. MAstery

A

D. mastery

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14
Q

Which of the following is NOT a way according to pink, to cultivate purpose among your employees?

A. Make resources easily available
B. Provide fair and desirable rewards and recognition
C. Trust employees to do the right things
D. Promote a supportive team environment

A

A. Make resources easily available

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15
Q

What should under promising, not be confused with?

A. Demonstrating integrity
B. Saying no
C. Making it happen
D. Giving a margin for error

A

B. Saying no

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16
Q

Which temperament tends to take criticism personally?

A. NT
B. SJ
C. NF
D. SP

A

C. NF

17
Q

What is the second most frequent source of dissatisfaction according to Herzberg?

A. Salary
B. Relationship with peers
C. Relationship with supervisor
D. Status

A

C. Relationship with supervisor

18
Q

What should you do if you dont know an answer?

A. Make a good guess
B. Change the subject
C. Say you dont know
D. Portray your guess as certain

A

C. Say you dont know

19
Q

By what year will millennials account for nearly half the employees in the world?

A. 2004
B. 2014
C. 2000
D. 2012

A

B. 2014

20
Q

Which factor is the highest motivator according to Herzberg?

A. Growth
B. achievement
C. Work itself
D. Responsibility

A

B. Achievement

21
Q

Which is NOT a correct statement about how to manage your manager?

A. Exercise initiative
B. Overpromise and under deliver
C. Avoid surprises and never bluff
D. Be a problem solver

A

B. Overpromise and under deliver

22
Q

Which is a word used to describe NTs?

A. Loyal to the system
B. Knowledge seekers
C. Precise
D. Impulsive

A

B. Knowledge seekers

23
Q

Which temperament perceives the world largely through abstractions and possibilities to which they apply objective analysis?

A. SP
B. NT
C. SJ
D. NF

A

B. NT

24
Q

What is one way to motivate an NF temperament?

A. Help provide and maintain an open, conflict free workplace
B. Get to the point
C. Identify clear quality standards and accept nothing less
D. Address the bottom line results

A

A. Help provide and maintain an open, conflict free workplace

25
Q

Which is a factor that Herzberg says are most likely to satisfy workers and lead to increased levels of motivation?

A. Security
B. Responsibility
C. Supervision
D. Personal life

A

B. Responsibility

26
Q

Which is NOT a correct statement?

A. Higher level needs must be fulfilled before lower level needs have any effect on motivation
B. If a basic need is unsatisfied, it will dominate
C. Human behavior is driven by unsatisfied needs
D. Once lower level needs are satisfied, higher level needs begin to drive behavior

A

A. higher level needs must be fulfilled before lower level needs have any effect on motivation

27
Q

What do both Maslow and Herzberg disapprove of?

A. Idea that most employees are only motivated by money
B. Idea that supervisors are the cause of all motivation
C. Idea that many employees dislike work and will avoid it
D. Idea that supervisors are in their position for the power

A

C. Idea that many employees dislike work and will avoid it

28
Q

Which temperament type tends to focus on what is practical and realistic to provide organization and structure?

A. NT
B. SJ
C. NF
D. SP

A

B. SJ

29
Q

Which is something that you can do to provide autonomy to your employees according to pink?

A. Permit cross training
B. Give them access to training
C. Model of positive attitude
D. get out of there way

A

D. Get out of their way

30
Q

How does an SP temperament lead?

A. Highly negotiable
B. Orderly and dependable
C. Reward success with criticism
D. Give and want compliments often

A

A. highly negotiable

31
Q

What is the most frequent source of dissatisfaction according to Herzberg?

A. Salary
B. work conditions
C. Relationship with subordinates
D. Company policy and administration

A

D. Company policy and administration

32
Q

What is the most basic need on Maslow’s hierarchy of needs?

A. Security needs
B. Esteem needs
C. Physiological needs
D. Social needs

A

C. Physiological needs

33
Q

What is the top level of Maslow’s hierarchy of needs?

A. Security needs
B. Social needs
C. Esteem needs
D. self actualization needs

A

D. Self actualization needs

34
Q

Which is the most widely used psychological assessment model?

A. Birkman method
B. gallup’s strengths finder
C. Myers briggs type indicator
D. DISC assessment

A

c. Myers Briggs type indicator

35
Q

How does an SJ temperament lead?

A. Uses inspirational speeches and imagery
B. Often sees conflict as a positive tool
C. Is highly negotiable
D. Supplies stability, routine, and structure

A

D. Supplies stability, routine, and structure

36
Q

Which is NOT a way to share information strategically with your manager?

A. Know when she needs to hear it from you first
B. Listen to the question before answering
C. Ensure your priorities come first
D. Do not just pass on raw data

A

C. Ensure your priorities come first

37
Q

What should you do when you do not agree with your manager?

A. Tell her supervisor immediately
B. Call her out in public
C. Just do what you were planning to do
D. Tell her respectfully in private

A

D. Tell her respectfully in private

38
Q

According to Pink, what is a good way you can promote mastery in your employees?

A. Provide facilitative, supportive leadership
B. Trust employees to do the right things
C. assess where and how each one needs to grow
D. Ensure clear and open communication

A

C. Assess where and how each one needs to grow

ICMA effective supervisory practices 5th (11 decks)

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