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ICMA effective supervisory practices 5th > Test 4 > Flashcards

Test 4 Flashcards

1
Q

What is teamwork about in the end?

A. Getting along
B. Harmony
C. Getting results
D. Enjoying each other

A

C. Getting results

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2
Q

Who will make the final call about decisions that affect the group?

A. Team leader
B. Team members
C. Citizens
D. Upper management

A

A. Team leaders

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3
Q

What is about improving work processes?

A. Incentives
B. Teamwork
C. Promotion
D. Review

A

B. Teamwork

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4
Q

Who is in the best position to know when an employee is ready, willing, and able to try something new?

A. Supervisor
B. Peers
C. Upper management
D. employee

A

A. Supervisor

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5
Q

What is the first step in team building?

A. Storming
B. Forming
C. Norming
D. Performing

A

B. Forming

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6
Q

What to team members need to be successful?

A. Money
B. Support
C. Confidence
D. Incentives

A

B. Support

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7
Q

What does team success depend upon, especially during hard economic times?

A. Monetary incentives
B. Clear expectations
C. Team building days
D. Swift punishments

A

B. Clear expectations

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8
Q

With what minimum frequency should you set aside fifteen minutes each week to discuss overall progress, seek input, and plan ahead?

A. Four times
B. Once
C. Twice
D. Three times

A

B. Once

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9
Q

What helps to get past breakdowns within the team when they happen?

A. Finding what motivates the team members as a whole unit
B. Understanding the role of the team leader in relation to the members
C. Understanding the roles and responsibilities of all team members
D. Finding what motivates the team members as individuals

A

C. Understanding the roles and responsibilities of all team members

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10
Q

What should team members be allowed to do that will limit the number of complaints?

A. Set standards
B. Set limits
C. Set punishments
D. Set promotions

A

A. Set standards

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11
Q

Which gives employees the opportunity to develop their skills and bring new talent to the job?

A. Mentoring
B. Career growth
C. Job enrichment
D. Diversity

A

C. Job enrichment

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12
Q

A lack of what quality distinguishes a group from a team?

A. Leadership
B. Elevated awareness
C. Common ground
D. Unified effort

A

D. Unified effort

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13
Q

What is the third step when building a team?

A. Set goals with your team members
B. Encourage team members to suggest solutions to problems
C. Respect diversity
D. Let team members help set standards

A

A. Set goals with your team members

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14
Q

What is the primary driver in a reactive organizational environment?

A. Money
B. Effort
C. Resource
D. Time

A

D. Time

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15
Q

Where does accountability in the group begin?

A. Team member
B. Upper management
C. Citizens
D. Team leader

A

D. Team leader

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16
Q

At what point can the group be considered a team?

A. Performing
B. Forming
C. Norming
D. Storming

A

A. Performing

17
Q

At what point in group formation will a cohesiveness begin?

A. Storming
B. Performing
C. Norming
D. Forming

A

C. Norming

18
Q

Which is NOT an example of a ground rule for meetings?

A. Everyone participates
B. Listen to others
C. Disallow disagreements
D. start on time and end on time

A

C. Disallow disagreements

19
Q

What type of process is building a team?

A. Passive
B. Reactive
C. Aggressive
D. Proactive

A

D. Proactive

20
Q

What should be done to ensure that your team meetings are productive?

A. Keep the floor open
B. Extend the end time as needed
C. Prepare a brief agenda
D. Ask for topic suggestions at the start

A

C. Prepare a brief agenda

21
Q

What is the first step to building a team?

A. Show team members where they fit into the system
B. Hold regular team meetings
C. Set goals with your team members
D. Let team members tell you things you may not like to hear

A

A. Show team members where they fit into the system

22
Q

What is a key concept of teamwork?

A. Shared leadership
B. Bottom/up leadership
C. Achievement empowerment
D. Hierarchy empowerment

A

A. Shared leadership

23
Q

Who is responsible for guiding employees to growth opportunities?

A. Upper management
B. Peers
C. Employee
D. Mentors

A

D. Mentors

24
Q

In which step of team building is conflict over who will lead the group, and how group members will respond to the leader occurring?

A. Performing
B. Storming
C. Norming
D. Forming

A

B. Storming

25
Q

What should be done after you listen to a problem that a team member reports?

A. Investigate it
B. Report it
C. Disregard it
D. Change it

A

A. investigate it

ICMA effective supervisory practices 5th (11 decks)

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