The Communication Process

Question 1

What are the aspects of communication? (verbs)

Answer 1

Conceptualizing
Encoding
Selecting
Decoding
Giving feedback

Question 2

Conceptualising

Answer 2

Begins with an idea that someone wants to convey.
This is the conceptualisation phase.

Question 3

Encoding

Answer 3

The idea must be encoded or given a format in words, pictures, or actions.

Question 4

Selecting the medium/channel

Answer 4

What method?
Which device will transmit the information?
The type of message
The number of receivers
The immediacy of the anticipated response

Question 5

Decoding

Answer 5

Using past experience, language, perceptions, opinions and any other clues to decipher the message sent and interpret the meaning.

Question 6

Giving feedback

Answer 6

The receiver responds to the message and this response can be positive or negative.

Question 7

Barriers to communication

Answer 7

Whenever the understanding of a message is affected, the obstruction is considered a barrier to communication.

Barriers to communication are otherwise known as noise.

Question 8

Define ‘noise’

Answer 8

▪ Noise is anything that interrupts or blocks the flow of information during the communication process.

▪ Noise is anything that detracts from the message sent and prevents effective communication.

▪Noise is any interference with clear transmission and reception of a message during the process of communication.

Question 9

Noise regarding the sender

Answer 9

SENDER- Internal Noise–Psychological Noise/Physiological Noise

Internal noise are distractions that stem from receiver’s
mindset, attitude or disposition)
▪Sender’s attitude/state of mind
▪Prejudices

Question 10

Noise regarding the receiver.

Answer 10

RECEIVER- (Internal noise–Psychological/ Physiological)
▪Receiver’s attitudes/state of mind
▪Background and the experiences that affect the decoding process

Question 11

Semantic noise

Answer 11

The source’s choice and organization of language.

Question 12

External noise

Answer 12

Distractions that stem from outside of the participants most often found along the channels of communication.

Question 13

Facilitators of communication

Answer 13

These aid the passing of information and therefore
facilitate a mutual understanding

Question 14

Effective communication

Answer 14

the sender and receiver both understand the message IN THE SAME WAY

Question 15

Ineffective communication

Answer 15

The sender’s intention may not be what the receiver
understands. This is due to misunderstanding caused by emotional and social sources of noise.