Verbal And Non Berbal Communication

Question 1

Verbal communication

Answer 1

Verbal communication refers to the use of sounds and language to relay a message. It serves as a vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and teaching.

This involves the use of speech and writing to communicate.

Question 2

Oral communication

Answer 2

all spoken exchanges.

feedback typically follows the initial message whether in the form of a question or comment.

Question 3

Written communication

Answer 3

Falls under the umbrella of verbal communication due to the use of words (language) to convey ideas.

Question 4

Characteristics of verbal communication

Answer 4

Has a system of symbols / is symbolic
Governed by rules

Question 5

Phonological rules

Answer 5

govern how sounds are combined to form words. The
pronunciation “cat” comes from the rules governing how letters sound, especially in relation to one another.

Question 6

Semantic rules

Answer 6

define the meaning of specific words.

Semantic rules help us understand the difference in meaning between the word cat and the word dog.

Question 7

Syntactic rules

Answer 7

govern the structure of the language, the way symbols can be arranged.

Syntactics focuses on the rules we use to combine words into meaningful sentences and statements

Question 8

Pragmatic rules

Answer 8

govern the appropriateness of words in given contexts.

Each communication context has different rules for
“appropriate” communication.

Question 9

Functions of verbal communication

Answer 9

► describing ideas
► helping us define reality
► making requests
► solving problems
► It is manifested through naming
► It influences our credibility
► It influences our status
► It informs issues of racism and sexism
Verbal Communication reflects our attitudes:
► Power (feelings of control)
► Affiliation (establishing relationships)
► Attraction
► Responsibility

Question 10

Types of verbal communication

Answer 10

► Equivocal (Ambiguous) language-allowing the possibility of several different meanings.

► Slang-informal or unconventional language

► Jargon-specialized language associated with a particular profession oR vocation.

► Argot-a type of slang used as a secret means of communication, with a view to exclude those outside the group.

► Overly abstract language

► Emotive language

► Evasive language-euphemisms and equivocation (words that avoid clear meaning and or indirect)

Question 11

Advantages of Oral communication

Answer 11

❖ Speedy exchange
❖ Immediate feedback
❖ Clarification/face-to-face
❖ flexible

Question 12

Disadvantages of Oral communication

Answer 12

•Depending on context: time- consuming
•Poor presenting of message leads to misunderstanding
•Influenced by non-verbal communicative behaviour
•No record

Question 13

Advantages of written communication

Answer 13

•Good for instruction
•Less chance of misunderstanding
•Record of communication
•Message can be carefully prepared
•Promote uniformity in policy

Question 14

Disadvantages of written communication

Answer 14

•Impersonal
•Not always read
•No immediate feedback
•No immediate clarification
•Mountain of paper work
•Poor expressed if writing is ineffective.

Question 15

Non verbal communication

Answer 15

•Non-verbal communication refers to a wide array
of behaviours by which we communicate messages without the use of the voice

•Non-verbal communication is when information is transferred from sender to receiver without the use of words

Question 16

Characteristics of non-verbal communication

Answer 16

•It exists
•It has communicative value
•It is primarily relational
•It is ambiguous
•It is culture –bound

Question 17

Non-verbal behaviors

Answer 17

•Vocalics
•Paralanguage
•Proxemics
•Chronemics
•Artefacts/Objects
•Movement
•Dress
•Use of our five senses
•Haptics
•Oculesics

Question 18

Vocalics/ paralanguage

Answer 18

Vocalics is the study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers to give additional meaning or emphasis to what is spoken.

Question 19

Proxemics

Answer 19

Refers to the use of space to convey an idea or image.

Question 20

Chronemics

Answer 20

This is the use of and attitude to time which discloses information about:
• our status
• relationship with others
• our self-concept

Question 21

Artifacts/Objects

Answer 21

The things we own, use, wear and even discard all
convey messages about us:
•Our preferences
•Tastes
•Resources
•Or lack of resources

Question 22

Movement

Answer 22

► Posture
► Gestures
► Facial expressions and
► Body language
are perhaps the most obvious in communicating messages about our attitudes and feelings.

Question 23

Haptics

Answer 23

•ways in which people and animals communicate and interact via the sense of touch.
•it is vital for survival
•allows one to experience different sensations such as: pleasure, pain, heat, or cold.
•to convey and enhance physical intimacy

Question 24

Oculesics

Answer 24

Communicate by the eye

Indicate:
•Attention
•Interest
•Emotions
•Define power and status

Question 25

Iconics

Answer 25

An icon is a sign that resembles its referent object. An icon is a representation of an object that produces a mental image of the object represented.

Question 26

Territoriality

Answer 26

Territoriality is an innate drive to take up and defend spaces. This is a sub-category of proxemics.

Question 27

Functions of Non-verbal Communication

Answer 27

Substituting : A word is replaced or substituted by an action or movements may be used to build sentences and communicate sophisticated concepts Reinforcing: The use of non-verbal communication to compliment or add to our verbal sounds. Regulating: The use of non-verbal signs to show interest or regulate the flow of interaction. Contradiction: To change or contradict your verbal message you can display an opposite non-verbal behaviour. Managing Impressions: The creation and control of the way others perceive you by the way in which you dress, speak, walk. Establishing Relationship: If, when, how and where you touch someone will communicate information about the relationship you have.

Question 28

Adaptors

Answer 28

Adaptors are touching behaviors and movements that indicate internal states typically related to discomfort or anxiety. Adaptors can be targeted toward the self, objects, or others.

Question 29

Emblems

Answer 29

These are body gestures that directly translate into words or phrases, but may differ among different cultures.