The Tech Support Nightmare

Question 1

My laptop [went kaput] right in the middle of an important Zoom call.

Answer 1

Went kaput – Stopped working suddenly

Question 2

The IT guy patiently talked me through a fix, but it totally {backfired}.

Answer 2

Talked me through – Explained something step by step

Backfired – Had the opposite or a bad result

Question 3

I was [at my wits’ end] when the screen froze solid, refusing to respond

Answer 3

Froze solid – Became completely unresponsive

Question 4

Then, my colleague [chimed in] with the classic line, “Did you try turning it off and on?”

Answer 4

Chimed in – Interjected or added to the conversation

Question 5

Miraculously, the system came back online just as I was [on the verge of] smashing it.

Answer 5

Came back online – Restarted or reconnected to the system

On the verge of – About to do something

Question 6

It turned out I’d mixed up the charger cables the whole time. The IT team [had a good laugh at my expense]

Answer 6

Had a good laugh at my expense – Laughed about my mistake

Question 7

and I [made a mental note] to label every single cord.

Answer 7

Made a mental note – Remembered something deliberately

Question 8

Now, I keep tabs on all my devices — and my boss still jokes that I should just stick to paper memos.

Answer 8

Stick to – Continue with or limit oneself to