Flashcards in Total Quality Management Deck (13):
Everything that influences the process (people machine, material, method, environment, measurement).
The costs of avoiding trouble by doing the job right in the first place.
Detects assignable causes of variation in the process as opposed to random variations.
The maximum acceptable level of output.
UPPER SPECIFICATION LIMIT
The situation where variations among the observed samples can be attributed to a constant system of chance causes.
The costs of correcting problems that occur while the goods are still in the production facility.
INTERNAL FAILURE COSTS
Series of standards for quality systems. Demonstrates the ability to control processes.
Measure the effect of both center and variation at the same time.
The costs associated with checking and auditing quality in the organization.
The costs of correcting problems after goods or services have been delivered to the customer.
EXTERNAL FAILURE COSTS
Specific reasons for causes of variation.