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APICS CPIM - Basics of SC Mgmt > Total Quality Management > Flashcards

Flashcards in Total Quality Management Deck (13):
1

Everything that influences the process (people machine, material, method, environment, measurement).

CHANCE VARIATION

2

The costs of avoiding trouble by doing the job right in the first place.

PREVENTION COSTS

3

User satisfaction.

QUALITY

4

Detects assignable causes of variation in the process as opposed to random variations.

CONTROL CHART

5

The maximum acceptable level of output.

UPPER SPECIFICATION LIMIT

6

The situation where variations among the observed samples can be attributed to a constant system of chance causes.

STATISTICAL CONTROL

7

The costs of correcting problems that occur while the goods are still in the production facility.

INTERNAL FAILURE COSTS

8

Series of standards for quality systems. Demonstrates the ability to control processes.

ISO 9000

9

Measure the effect of both center and variation at the same time.

CPK INDEX

10

The costs associated with checking and auditing quality in the organization.

APPRAISAL COSTS

11

The costs of correcting problems after goods or services have been delivered to the customer.

EXTERNAL FAILURE COSTS

12

Specific reasons for causes of variation.

ASSIGNABLE VARIATION

13

The minimum acceptable level of output.

LOWER SPECIFICATION LIMIT