TQM 2 Flashcards Preview

Print Process MIDTERM > TQM 2 > Flashcards

Flashcards in TQM 2 Deck (16):
0

What are some if Demings 14 points

Create consistency and purpose
Lead to promote change
Start training
Drive out fear
Stop haranguing workers

1

What are the 6 basic concepts of TQM

1. Committed, involved management long term support
2. Focus on customer both internal and external
3. Utilization and involvement in workplace
4. Continuous improvement of production processes
5. Treating suppliers as partners
6. Establishing performance measures for the processes

2

What kind of shift is TQM

Cultural shift

3

TQM is not just for

THe press room

4

What are the 5 ways to achieving a continuous process improvement?

1. Reduce resources
2. Reduce errors
3. Meet or exceed expectations
4. Make the process safer
5. Make the process most satisfying to person doing it

5

80% of costs are due to

20% of problems

6

What is the PDCA for solving problems?

Plan
Do
Check
Act

7

What are the symbols used in flow charting

Circle - defines beginning & end
Square - show actual steps
Diamond - shows decision and results
Arrow - connects other processes in sequence

8

Cause and effect diagrams are also known as

Fish Bone diagrams

9

What are the causes (6 M's)

Man (operator)
Machine
Milieu (environment)
Methods
Materials
Measurement

10

What's the 80/20 rule

Pareto analysis follows this method
80% effects caused by 20% contributing factors
Attack single largest cause first

11

When the scatter diagram goest up to the left it's a

Positive relationship

12

When the scatter diagram goes up to the right it's a

Negative relationship

13

When the scatter diagram is all over its

No relationship

14

What is a histogram

Bar graph (or curved line graph) of your data from a check sheet

15

What are the 7 SQC tools for solving quality problems

1. Flow charts
2. Cause and effect (fishbone) diagrams
3. Check sheets
4. Pareto analysis
5. Scatter diagrams
6. History rams
7. Control charts