Training Flashcards

1
Q

Benefits of Training (5)

A

Increased productivity as staff are better skilled.

Improved quality of finished product.

Fewer accidents will occur.

Greater job satisfaction and motivation for employees.

Lower staff turnover as staff feel valued as the business has invested in them.

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2
Q

Costs of Training (3)

A

Financial cost of training can be high as off the job training may need to be paid for.

Once trained, staff may leave for better paid jobs.

Productivity may decrease as staff are trained and are taken away from their jobs for training.

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3
Q

What is induction training

A

This is training given to new employees to cover aspects such as health and safety procedures, organisational policies and overview of facilities.

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4
Q

Benefits of induction training (2)

A

Ensures new employees are following the expected policies/guidelines.

Allows new employees to settle in before the pressure of the job starts.

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5
Q

Costs of induction training (2)

A

For highly complex jobs it may take weeks before the employee is ready to start working on their own.

May use up management time as new employee is shown around/introduced to others.

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6
Q

Describe on-the-job training

A

This is training carried out within the workplace whilst the employee is performing their normal duties.

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7
Q

Benefits of on-the-job training (3)

A

Employees are trained using their normal equipment.

Training is tailored to the business’ needs and objectives.

Is less expensive than off-the-job as courses don’t need to be paid for.

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8
Q

Costs of on-the-job training (2)

A

Existing workers may not pass on the best techniques.

Productivity may decrease whilst training takes place if experienced members of staff and/or equipment are being used for training purposes.

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9
Q

Describe off-the-job training

A

This is training that occurs outside the workplace e.g. at college or training centre.

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10
Q

Benefits of off-the-job training (3)

A

Training is provided by experienced professionals/experts.

Qualifications can be gained by employees.

Allows training to take place away from the main function of the business meaning their are fewer distractions.

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11
Q

Costs of off-the-job training (3)

A

Other staff may need to cover the work of an employee who is sent on a course.

Is more expensive than on-the-job due to having to pay for courses/professionals/qualifications.

The training course may not use the same equipment as the business uses.

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12
Q

What are the 3 methods of training

A

Apprenticeship
Job rotation
Multimedia
Coaching
Demonstration
Role Play

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13
Q

Describe apprenticeship

A

Employees (often at the start of their career) learning skills from experienced staff whilst they work on the job (e.g. plumber, mechanic)

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14
Q

Describe job rotation

A

Employees learns the skills of the variety of roles within the organisation (leads to multi-skilling)

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15
Q

Describe multimedia

A

DVDs, PowerPoints and online tools are used to show/present information for the employees to learn.

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16
Q

Describe coaching

A

Being taken through a process step-by-step by a skilled trainer.

17
Q

Describe demonstration

A

Employee watches a task being completed then performs it themselves.

18
Q

Describe role play

A

Acting out a role/scenario to show employees how to perform a particular task (e.g. customer service role plays)