Training & Development Flashcards
CHAPTER 15 (3 cards)
1
Q
Validation of training
A
Observe result of course, whether training objectives have been achieved
2
Q
Evaluation of training
A
Comparing cost again assessed benefits
3
Q
5-Level Evaluation Model
A
Measuring effectiveness of training scheme
L1 : Trainee’s reaction to experience
L2 : Trainee learning
L3 : Changes in job behaviour following training
L4 : Impact of training on organisational goals/result
L5 : Ultimate value – > impact of training on wider ‘good’ of org.
