Troubleshooting: Cable Flashcards
(132 cards)
1
Q
How do you warehouse reset X1 dvr/ RNG150 x1
A
Hold front power button down for 2 seconds
press ok on remote
press right arrow
press down arrow
press front panel button
reboot takes 6 to 7 mins on dvr and 9 to 10 on RNG 150
2
Q
What aspect ratio is used mainly in animated movies and European movies?
A
1.66:1
3
Q
how often can an XOD purchase be refunded
A
once per 12 months (HOW8121)
4
Q
What are the two types of S/PDIF connections?
A
Coaxial and Optical
5
Q
while in the recordings list on X1, what is the function of the D button?
A
delete whatever is currently highlighted
6
Q
how do you unpair a remote from a STB
A
- setup until the all power turns green
- 9-8-7
7
Q
There are three main surround speakers setups what are they?
A
5.1, 6.1, and 7.1
8
Q
What are the two versions of IP addresses?
A
IPV4 and IPV6
9
Q
What business class tv digital package provides a variety of popular channels-including CNBC, The Weather Channel, Headline News, and HGTV
A
Information and Entertainment
10
Q
What are the four troubleshooting steps?
A
Identify, Isolate, Repair, Verify
11
Q
what level of service is required for 3D programming
A
Digital Starter with HD
12
Q
What devices can download the Xfinity TV Remote App?
A
iPad, iPhone, iPod Touch, Windows 8 phone, and Android devices
13
Q
1.66:1
A
Vista Vision
14
Q
How do you search for an audio receiver code on an xr2/xr5/xr11
A
- press and hold setup till the LED changes to green
- type 9-9-2
- press channel up repeatedly until the receiver turns off
- press setup again
15
Q
Also known as RCA cables. Typically used for 600 ohm line level audio. Each cable carries a single analog audio channel, with separate cable used for the right and left channels
A
Left and Right Stereo cables
16
Q
4:03
A
Academy Ratio
17
Q
Whats the aspect ratio for HDTV’s?
A
16:9
18
Q
What are the components of the X1 Cloud?
A
XRE and XBO
19
Q
Originally derived from the days of film and motion pictures, it represents a single unique image or picture. The speed at which these pictures are displayed in seconds?
A
Frame rate
20
Q
This format creates the experience of being surround by sound. It has multiple discrete audio channels that feed multiple speakers arranged in a surround-enhancing format.
A
surround sound
21
Q
Customers often have a pair of _ for late night viewing or to support a viewer with an hearing impairment
A
headphones
22
Q
If all of a customers X1 STBs are out what should be checked to make sure it still has power?
A
the in home amplifier
23
Q
What steps are required to use voice commands?
A
- pair remote to the STB
- press and hold blue microphone until an audible tone plays, while still holding the button speak into the remote
- release the blue microphone button
24
Q
what is the lowest level of service to add the SEP
A
Xfinity TV 450 Latino or Digital Starter and Above
25
What website does a customer go to for an in-home experience on their PC?
xfinity.com/stream
26
What are the two types of call forwarding?
Variable and Selective
27
2.60:1
Panavision
28
This connection is a 75 ohm rf transport where the standard cable termination is an F-connector
Coaxial Cable
29
How do you get to X1 diagnostic screen
hold down exit for more than 5 seconds, Press the down arrow twice, press 2 button
30
This connection is typically used to connect computer monitors to PCS and to connect high-end DVD players and high definition cable boxes and satellite receivers.
DVI
31
Ultra-widescreen format (such as How the West was won) what aspect ratio?
2.60:1
32
Name 3 ways a customer can reset the X1 box
- unplug, wait 10 seconds, plug back in
- press and hold the green or blue power circle for 10 seconds
- via the my account app
- xfinity button, gear icon, device settings, power preferences, reboot box
- a button
33
I-pictures, p-pictures, b-pictures
interactive, predictive, bi-directional
34
Tiny dots that convey light and combine to form a video picture?
Pixel
35
When the light on an RF cabpable remote flashes green then red, what must be done to get the remote working properly again?
unpair the remote
36
How do you factory reset a remote
- press and hold setup until all power light turns green
| - press 9-8-1
37
Whats the aspect ratio used by most American movies?
1.85:1
38
List the three type of calls
1. Local Domestic
2. Operator assistance calls
3. International
39
What are the reasons a recording would not complete?
- too many simultaneous
- not enough space
- already recorded
- system canceled
- user canceled
- canceled
- not entitled
40
How can a customer cancel or reschedule an appointment without speaking to a live agent?
- online at xfinity.com
| - via the my account app
41
2.35:1
CinemaScope
42
2.76:1
Ultra Panavision
43
What does the STB displaying HUNT on the cable box mean?
Dead outlet or headend issue
44
What devices are compatible with the XR11 voice remote
all X1 DVRs
Xi3s
XG2s
45
what is the code used to unpair RF capable remotes
987
46
How do you change the X1 guide to Spanish?
- xfinity button
- navigate to the gear icon and press ok
- navigate to language
- select Spanish on the menu option
47
1.85:1
VistaVision or Academy Flat
48
What aspect ratio is used in epic movies and musicals such as Star Wars?
2.35:1
49
This connection uses a standard type stereo plug jack, often called an RCA connector.
Composite Video connector
50
16:09
HDTV
51
Whats the aspect ratio for standard definition television?
4:3
52
can you delete multiple recordings of the same show at once with X1
yes
53
Some error messages, including RDK errors, can provide the customer with ____ __ ____ ____ ____ right on the screen
Instructions on what to try
54
Define high definition
Digital signal sent digitally
55
What are the general specifications of Standard Definition TV?
2 channel, 4:3 Aspect ratio, Up to 480i picture quality
56
What type of cable to the TV is available on all cable boxes with the exception of the upcoming Xi5 and the Cisco RNG 150 HD TV box
Coax
57
Where would you find the filter option for Critic Score in X1?
Guide -> Trending
58
What products are included in Digital Premier?
Digital Premier, HD, HBO, Showtime, Cinemax, Starz, TMC
59
When you press the left arrow on X1
Command Menu appears
60
What format ratio is 16:9?
High Definition
61
What are 2 features of the XR11 remote aside from voice control?
Aim Anywhere, Backlit keypad
62
What is the definition of Standard Definition?
Analog signal sent Digitally
63
Option for box to TV, single cable for video, multiple cables for audio
Composite
64
Define 4K UHD
Next generation HD
65
What are the options for connecting the Xi5 to your TV?
HDMI only
66
How many HDMI ports are on a DCX3200/RNG150N?
1 HDMI port
67
After how much time does the X1 screensaver start?
5 minutes, 15 minutes, 30 minutes, or 5 hours
68
How many programs can you store at once on VOD?
99
69
When you press the right arrow on X1
Mini-guide appears
70
What video formats allow Dolby Digital Audio and THX
High definition and 4K UHD
71
Define 4K UHD
Next generation HD
72
What cable goes from the wall outlet to the box?
Coax
73
Where can you customize a guide with shows and movies for your kids based on age, channels, and more?
X1 KidZone
74
How many channels/programs will the History Bar display?
up to 9
75
In an X1 Cloud DVR, what portion of the services are provided directly from the box (not the cloud)
Linear programming and On Demand services
76
When a customer swaps out an X1 Cloud DVR, where can they access their recordings from their original box?
Online and eligible mobile devices
77
What are the components of the X1 Cloud?
XRE and XBO - both ways
78
This will provide you with recommendations on movies and TV shows that are similar to something you have watched.
"Because You Watched" recommendations located under the For You section
79
DCX3400 has what options on the front of the box?
Select with arrows, Power, Menu, Guide, Info, Format, Chanel up and down
80
What products are included in Digital Preferred Plus?
Digital Preferred, HD, Showtime, TMC, Starz
81
What are the screen Features of 4k UHD?
Dolby Digital Audio, THX, 8 million active pixels
82
Does the XR2 remote have a Live button?
No
83
With what formats do our cable boxes work?
All but 4K (480i, 480p, 720p, 1080i, 1080p)
84
Option for box to TV, multiple cables for HD video, no audio
RGB
85
What are the 5 Serial Numbers on the back of a DCX3200/RNG150N?
MCard SNMCard UAHost SNeSTB MacDOCSIS
86
How do you connect an Xi5 to an XB3?
- Upon boot-up, the user will be shown the Pairing Screen seen on the right if the Xi5 is not already paired to a network
- User can select "Initiate pairing" to begin the Automatic WPS Pairing sequence
- Alternatively, user can choose "Manual setup" to initiate the Manual WPS Pairing sequence
87
Option for box to TV, multiple cables for video, multiple cables for audio
Component
88
When you press the Guide button twice on X1
Options for filtering the guide appear
89
What are your options for guide view? (X1)
All, Free to Me, HD, Favorites, Trending, Movies, Sports, Kids
90
How many legacy boxes work with Cloud DVR?
None
91
If Rebeca wants to record 14 programs at once in her home, how many XG1's does she need to get?
3 - each DVR Records 6
92
A mandate by the FCC which requires cable operators only deploy digital set top boxes that have a PC card slot
Separable security
93
What are the components of the X1 Cloud?
XRE and XBO
94
Can legacy customers get On Demand?
Yes
95
DCX3200/RNG150N - what are the 4 lights on the front?
Power, Data, Lan, Rec
96
Define Trickplay
Trickplay is the ability to rewind, fast forward, pause, etc. Withonly one live tuner, Trickplay is not available for live TV.
97
What are the general specifications of High Definition?
Dolby Digital audio THX16:9 aspect ratio1080i, 1080p, or 720p picture quality
98
What does the Transport Bar display?
Start time, End time, How much you have watched, Video description, SAP, Closed Caption, Status of your program: Play, fast forward, rewind, pause
99
What does the XRE 10000 error mean?
The device is not active in the billing system
100
What products are included in Digital Preferred?
Digital Preferred, HD
101
When you press the down arrow on X1
Transport Bar appears
102
Where additional computing and storage resources are put to use in an elastic fashion, using what's needed, when it's needed.
The Comcast Cloud
103
This remote is designed to work with the X1 System
XR2
XR5 (including variants)
XR11
104
This X1 feature prevents adult titles, poster art and programming from appearing on screen.
Safe Browsing
105
This can aid in increasing RF signals.
In-home amplifier
106
A format used to encode and transmit digital cable channels.
QAM - [A QAM (pronounced as QUAM) tuner allows a digital TV set to receive €œin the clear€ digital cable channels without using a digital cable TV box in Pre-B1-encryption markets. Customers in post-encryption markets will need a TV box or DTA on their account to view channels. "In the clear" refers to channels that are not encrypted. A digital TV set with a QAM tuner may be compared to an older-style analog TV set with a built-in, cable-ready tuner. When the cable was plugged directly into the analog TV, it could receive the channels that were not scrambled or encrypted.]
107
What is the code you push when you have to search for a programming code to program a remote?
991
108
This Parental Control feature is available on a set top box but not on xfinity.com
Hide Adult and TV-MA Titles
109
Xfinity Instant TV Base package channelse
Access to live and On Demand
Limited Basic TV
Broadcast Networks - NBC, CBS, FOX, ABC, PBS and CW
Top Spanish-language programming - Univision, Telemundo and Unimas (where available)*
Music Choice - 50 channels of commercial-free music
XFINITY On Demand
Cloud DVR Lite-20 hours of recording capacity-Ability to record up to two shows at once
110
What is the 3 digit code that activates/deactivates volume lock on the XFINITY TV remote?
993
111
What is the 29-pin connector for digital video?
DVI
112
Number of vertical lines in a 720p picture
1280
113
I now offer a self-healing feature.
X1 DVR - free version OnDemand
114
What kind of TV uses thousands of florescent lights grouped in sets of three that comprise each pixel?
Plasma TV
115
What are the 3 types of audio quality?
Stereo, Mono, and Surround Sound
116
The input/output on the HD DTA accepts which cable format?
Coax
| HDMI
117
What is the 19-pin connector for digital video?
HDMI
118
This device is required for the X1 DVR with cloud technology.
XG1
119
How can a customer check the battery level of an X1 remote and what do the different blinks indicate?
1. Press and hold the Setup button until the green light appears
2. Enter 9-9-9
4 Green blinks = Excellent Battery Power
3 Green Blinks = Good Battery Power
2 Red Blinks = Low Battery Power
1 Red Blink = Very Low Battery Power and Batteries Should Be Replaced
120
What are 4 of 6 options under Parental Control Locks
```
Movie Rating Locks
TV Rating Locks
TV Content Locks
Channel Locks
Title Locks
Service Locks
Master Locks
```
121
In a 1080i picture, the number of lines drawn every 1/60 second
540
122
This device allows XFINITY OnDemand to be delivered over IP.
XiD or Xi3
123
What connector color is used for left channel baseband audio?
White
124
What button would you push on the DTA remote when a customer has lost sound on a DTA device?
Language Button
125
Name the 6 TV Rating Locks under Parental Controls?
```
Y
Y7
G
PG
TV-14
TV-MA
```
126
What stand alone device that allows a customer to pause live tv and view an instant replay.
Dvr (Xg1) and X1 hd/sd box (Xg2)
127
All of the channels in a 7.1 home theater setup
```
Center channel
Front Left
Front Right
Surround Left
Surround Right
Rear Left
Rear Right
Subwoofer
```
128
Responsible for configuration and setup of a home theater system
The customer
129
How do I access the diagnostics screen on the XG1/RNG150N?
Hold down 'Exit' for more than 5 seconds
Press the Down Arrow twice
Press the 2 button
130
What kind of TV can receive unscrambled channels without using a set-top box?
Cable Compatible (or cable ready) TVs
131
What does the C button do?
Launches the Sports App
132
What is the 3 digit code that Activates/Deactivates Channel Lock on the XFINITY TV remote?
973
