Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Comcast Jeopardy Care 2016 > Self-Service > Flashcards

Self-Service Flashcards

1
Q

Name 5 of the 8 My Account App features

A
  • check/reschedule appointment
  • check for outages
  • view bill
  • manage payments
  • find closes service center
  • troubleshoot devices
  • schedule an agent call
  • contact Comcast via twitter
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

name 4 of the 6 selectable categories in the connect app

A

email, text, voice, contacts, settings, dialer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Under TV support on the My Account app what are the choices available?

A
  • troubleshoot
  • connection status
  • manage channels
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

name all Xfinity TV Apps

A
  • Xfinity On Campus
  • Xfinity TV Stream
  • Xfinity TV Remote
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

website that a customer can go to, to purchase additional remotes

A

store.xfinity.com

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

How much total storage does a customer have if they have all seven usernames created?

A

70GB

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

can a customer connect to xfinitywifi hotspots before their service is installed

A

yes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

if a customer wants to use the Pandora app with X1, what must they do first?

A

link their Pandora account on www.dfinity.com/profile

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

can 911 emergency calls be placed through Voice2Go

A

no

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

how can the voicemail box be accessed through Voice2Go

A

by dialing either *99 or the home phone number

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What is the website for managing your account?

A

Customer.xfinity.com

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

In what new language did we create how-to videos for our platforms?

A

American Sign Language

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

You forgot to record the CUBS game tonight, so what APP do you access to record it?

A

Xfinity Stream TV APP

Xfinity TV Remote APP

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

While the customer is away in Florida watching Chicago Win CommTech Jeopardy, what APP do you direct them to so they can check on their house?

A

Xfinity Home APP

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Tweet us at

A

@ComcastCares

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What STB apps can Legacy customers access?

A

None

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Name the app: Manage your account with no lines, no waiting.

A

My Account

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Name the app: Stay connected at home and on the go.

A

Xfinity Connect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

X1 offers the latest episodes of the top ___ shows preloaded and ready to watch

A

100

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What is our Chat agent web address?

A

xfinity.com/Chat

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

So the customer doesn’t have to use their data while they are outside of their home, what APP do you direct them to?

A

Xfinity Hotspots APP

22
Q

What are the options under “Browse” in the Xfinity Stream TV App?

A

TV movies Networks Sports Kids News Latino

23
Q

From what systems can you arm your home?

A

Home App, Touchscreen, Keypad/Number Pad, X1Website

24
Q

Our Facebook URL

A

facebook.com/Xfinity

25
What are the 2 ways you can sort your DVR Recordings?
Most Recent, A-Z
26
Name the app: Remotely monitor and manager your home from anywhere.
Xfinity Home
27
Name the app: As an Xfinity internet customer, enjoy access to the fastest WiFi Hotspots coast to coast.
Xfinity Hotspots
28
What are the options under Live TV in the Xfinity Stream TV app?
All Channels, Favorite Channels, TV Go Channels
29
This function allows you to restrict viewing on your TV.
Parental Controls
30
Name the app: stream live tv, on demand and your DVR library on any device.
Xfinity Stream tv
31
Where do you go to setup a user name and password?
xfinity.com/GetStarted
32
Save a tree-website for EcoBill?
xfinity.com/EcoBill
33
Chat with a live agent at
xfinity.com/chat
34
What are the options under "Saved" in the Xfinity Stream TV App?
For You, Recordings, Scheduled, Favorites, Purchases, Downloads
35
What options come up on the screen when you press Xfinity button?
Notifications, Guide, Saved, On Demand, Search, Apps, Setting (Gear)
36
What are the options under saved on Xfinity TV app?
for you, recordings, scheduled, Favorites, purchases, Downloads
37
For questions about X1 features; what are 3 online options?
website, chat online, chat on twitter
38
The customer wants to download a movie to watch on the plane to Florida, so what APP do you direct them to?
Xfinity Stream TV APP
39
What are al the Android versions supported by the latest version of the Xfinity Home APP?
KitKat, Lollipop, Marshmallow, Nougat(HOW3438, web site)"KitKat and higher"
40
If you turn off the pin entry option to access Facebook on the X1 equipment, how to you re-enable the pin entry?
X1 Onlinexfinity.com/xtv
41
Find a Comcast Service Center by logging into _____ then pick up your box and manage your set up at _____.
xfinity.com/myaccountxfinity.com/getstarted
42
Where can you find your data usage for the internet?
My Account appxfinity.com/myaccount - Devices tabXfinity XFI app - advanced settingsXfinity.com/xfi
43
How many text messages can you send a day from your XfinityConnect account?
250 messages
44
You forgot to record the CUBS game tonight, so what APP do you access to record it?
Xfinity Stream TV APPXfinity TV Remote APP
45
What is the website for managing your account?
Customer.xfinity.com
46
What are 3 ways to manage your account?
Mobile, online, TV
47
What are 3 streaming services?
Netfilx, Hulu, Amazon, Crackel, CBS
48
The customer wants to check their email on their iPad, so what APP do you direct them to?
Xfinity Connect APP
49
In what new language did we create how-to videos for our platforms?
American Sign Language
50
what are the three main tools under "help" in the Xfinity Xfi app?
restart your gateway, troubleshot a device, explore help & support forum
51
You want to activate Voice2Go, what do you press in the Connect app to get started?
Dialer

Comcast Jeopardy Care 2016 (26 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions