Troubleshooting HiRes BES Flashcards Preview

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Flashcards in Troubleshooting HiRes BES Deck (10):
1

Basic Troubleshooting Steps

1. Ask the right questions (and ask permission to ask questions)
2. Visually inspect equipment
3. Perform mic check
4. Systematically replace components

2

CI Equipment Toolbox

utilize spare parts
be familiar with processor-specific equipment
replace 1 part at a time until you find broken components
(order how they normally go: cable, T-Mic, battery, processor)

3

Clinicians HeadPiece Kit

Spare components to manage the UHP and AquaMic

UHP Magnets
Thin Magnets for AquaMic
Bottom Cover Patches
Foam Spacers
Removal Tool

4

Common Clinical Issue:

Dirty equipment

issue may present as:
- intermittency
- no sound
- unusual or improper function

recommend
- dry cloth
- rubbing alcohol (on tip of cable potentially)
- hearing aid brush (can scratch nano case on this)
- pencil eraser

5

Common Clinical Issue:

Poor Sound Quality

Issue may present as:
- intermittency
- static
- distortion

Potentail Causes
- Debris on mic
- Damaged cable

Recommend:
- ask questions
- mic check
- inspect equipment
- replace components
- try another audio input source

6

Common Clinical Issue:

Processor LED doesn't illuminate to loud input

issue may present as:
- no green LED with input to mic
- no response from recipient

Potential Causes:
- AGC not enabled
- cable issue
- poor mic function
- battery power low
- setting on the processor

Recommend:
- verify SP settings
- inspect equipment
- try another program
- mic check
- try another audio input source
- try another battery

7

Common Clinical Issue

Decrease in Battery Life

Issue may present as: less than expected battery life

Potential causes
- change in program settings
- age of battery
- debris on battery
- improper use of battery or charger

Recommend:
- clean battery contacts
- check charger LED when powered/inspect charger
- try different battery
- try different type of battery (Neptune)
- try different program setting

8

Common Clinical Issues

Wet Processor (not Neptune)

Issue may present as:
- accidental exposure to water
- intermittency due to high humidity
- poor sound quality

If moisture is suspected as causing issue:
- gently she out water if post submersion
- remove cable, HP and battery
- dry with soft cloth
- place all in Dri-aid kit (Zephyr)
- contact Customer Service if full functionality doesn't return after drying process completed

9

Common Clinical Issues

HP Retention

May present as
- HP falls off
- intermittent sound

Normal for HP to fall off several times a day (if never falls off, remove magnet(s))

If excessively falls off (>10x):
- check length of HP cable
- try different HP
- try different wearing option (OEPO)
- add a magnet

10

Common Clinical Issues

HP Irritation

May present as:
- pain
- swelling
- change in skin color
- no hair growth around HP

Manage irritation by:
- reducing magnet(s)
- try different HP
- try moleskin (provides little barrier)

Monitor Flap
- daily- 1st month after initial stim
- weekly- first 6 months after initial stim
- monthly- long term basis
- other- weight gain/loss, pregnancy, aging, hair loss, diabetes, illness