U5 Presentation 1 Flashcards by Vũ Hữu Phúc

Q

acknowledgement letter

A

thư ghi nhận

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Q

block hours

A

đặt giờ hỗ trợ

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Q

active listening

A

nghe chủ động

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Q

Authentic

A

Chân thật

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Q

break and fix support

A

Hỗ trợ sửa chữa

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Q

Complex

A

phức tạp

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Q

complexity

A

tính phức tạp

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Q

comprehensive

A

toàn diện

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Q

dedicated

A

Dành riêng, chuyên dụng

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Q

diagnostic software

A

phần mềm chẩn đoán

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Q

(v) empathize

A

đồng cảm

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Q

(n) empathy

A

sự đồng cảm

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Q

Expertise

A

(n) chuyên môn

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Q

follow-up call

A

cuộc gọi kiểm tra

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Q

guarantee

A

đảm bảo, bảo hành

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Q

helpdesk technician

A

nhân viên trực điện thoại hỗ trợ

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Q

infrastructure

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A

Cơ sở hạ tầng

Q

in-house

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A

Nội bộ

Q

letter of resolution

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A

thư xác nhận giải quyết phàn nàn

Q

live chat

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A

Tin nhắn hỗ trợ trực tuyến

Q

managed service provider

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A

Nhà cung cấp dịch vụ quản lý
help businesses monitor and maintain their IT infrastructure at a fixed monthly rate.

Q

multi-level support

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A

hỗ trợ đa cấp bậc

Q

Monitor

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A

(v) Giám sát

Q

on-site support

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A

hỗ trợ tận nơi

on-site technician

nhân viên kỹ thuật trực tiếp

operational

hoạt động, vận hành

outsource

thuê ngoài

peace of mind

sự thanh thản tâm trí

policy

chính sách

Procedure (n)

Quy trình

professional

(a) Chuyên nghiệp

reassure

Trấn an

resolution

sự giải quyết

resolution time

thời gian giải quyết

safeguard

bảo vệ ...an toàn

Satisfaction

Sự hài lòng

Technical support

Hỗ trợ kĩ thuật

Utilize

(v) Sử dụng, tận dụng

vulnerability

lỗ hổng (bảo mật)

vulnerable

Dễ bị tổn thương weak and easily hurt physically or emotionally