Unit 1: Introduction to Laboratory Management

Question 1

Who said this:
Management is a Process of forecasting, planning, organizing, commanding, coordinating and controlling

Answer 1

Henri Fayol

Question 2

Who said this:
Management is The social process of planning, coordination, control and motivation

Answer 2

Edward Francis Leopold Brech

Question 3

Who said this:
Management is an Organizational direction based on sound common sense, pride in the organization and enthusiasm for its works

Answer 3

Tom Peters (1980)

Question 4

It is the attainment of organizational goals in an effective and efficient manner through planning, organizing, staffing, directing and controlling organizational resources

Answer 4

Management

Question 5

Organizational resources include:

Answer 5

• men
• money
• machines
• materials

Question 6

What is the greatest organizational resource?

Answer 6

Men, Manpower

Question 7

What are the nature of management?

Answer 7

1. Management is universal
2. Management, social process
3. Goal Oriented
4. Science & Art
5. Group Effort
6. Intangible
7. Required at all level
8. Separate from ownership
9. Purposeful activity

Question 8

What are the 5 management functions?

Answer 8

1. Planning
2. Organizing
3. Staffing
4. Directing
5. Controlling

Question 9

It is the process of determining the organization’s objectives and deciding how to accomplish them

Answer 9

Planning

Question 10

It is structuring of resources & activities to accomplish objectives efficiently & effectively

Answer 10

Organizing

Question 11

What management function has these importance:
- Creates synergy
- Establishes lines of authority
- Improves communication
- Improves competitiveness

Answer 11

Organizing

Question 12

It is hiring people to carry out the work of the organization

Answer 12

Staffing

Question 13

What management function has these importance:
● Recruiting
● Determine skills
● Motivate & train
● Compensation levels

Answer 13

Staffing

Question 14

It is the elimination of significant numbers of employees

Answer 14

Downsizing

Question 15

It is the elimination or addition of employee (“trimming the fat”)

Answer 15

Rightsizing

Question 16

It is motivating and leading employees to achieve organizational objectives

Answer 16

Directing

Question 17

Directing

What are the motivations done to improve employee performance?

Answer 17

• Incentives (raise, promotion)
• Employee involvement (cost reduction, customer service, new products)
• Recognition and appreciation

Question 18

It is the process of evaluating and correcting activities to keep organization on course

Answer 18

Controlling

Question 19

What are the five activities under Controlling ?

Answer 19

● Measuring performance
● Comparing performance against standards
● Identifying deviations from standards
● Investigating causes of deviations
● Taking corrective action

Question 20

He/she is the one that takes charge of the management.

Oversees the activities to achieve set goal or purpose

Answer 20

Manager

Question 21

What are the characteristics of a Manager?

Answer 21

• Self-motivated and self-controlled
• Possess well-defined goals
• Allocate resources according to priorities
• Make decisions, act upon them, and accept responsibility for them
• Willing to compromise
• Delegate and to depend on subordinates
• Maintain good relationship with others
• Possess emotional maturity
• Be able to appraise oneself and one’s performance objectively, to admit to being wrong
• Expect that one will keep on growing, improve one’s performance and continue to develop

Question 22

What are the 3 roles of a manager?

Answer 22

• Interpersonal
• Informational
• Decisional

Question 23

What role is described as the:
- Figurehead
- Leader
- Liaison

Answer 23

Interpersonal Role

Question 24

What role is described as the:
- Monitor
- Disseminator
- Spokesperson

Answer 24

Informational Role

Question 25

What role is described as the: - Entrepreneur - Disturbance handler - Resource allocator - Negotiator

Answer 25

Decisional Role

Question 26

- He/she is the symbolic head - He/she is required to perform a number of routine duties of a legal or social nature e.g. Ceremonies status requests, solicitations

Answer 26

Figurehead (Interpersonal Role)

Question 27

- He/She is responsible for the motivation and direction of subordinates e.g. Virtually all managerial activities involving subordinates

Answer 27

Leader (Interpersonal Role)

Question 28

He/she maintains a network of outside contacts who provide favors and information e.g. Acknowledgment of mail, External Board Work

Answer 28

Liaison (Interpersonal Role)

Question 29

- He/she receives wide variety of information - He/she serves as nerve center of internal and external information of the organization e.g. Handing all mail and contacts categorized as concerned primarily with receiving information

Answer 29

Monitor (Informational Role)

Question 30

He/She transmits information received from outsiders or other subordinates to members of the organization e.g. - Forwarding mail into organization for information purposes - verbal contacts involving information flow to subordinates such as review sessions

Answer 30

Disseminator (Informational Roles)

Question 31

- He/she transmits information to outsiders on organizations plans, policies, actions, and results - serves as expert on organization's industry

Answer 31

Spokesperson (Informational Roles)

Question 32

- He/she searches organization and its environment for opportunities - Initiates projects to bring about change e.g. Strategy and review sessions involving initiation or design of improvement projects

Answer 32

Entrepreneur (Decisional Roles)

Question 33

- He/she is responsible for corrective action when organization faces important, unexpected disturbances e.g. Strategy and review sessions involving disturbances and crises

Answer 33

Disturbance Handler (Decisional Roles)

Question 34

He/she makes or approves significant organizational decisions e.g. - Scheduling requests for authorization - budgeting - the programming of subordinates work

Answer 34

Resource allocator (Decisional Roles)

Question 35

He/she is responsible for representing the organization at major negotiations e.g. Contract negotiation

Answer 35

Negotiator (Decisional Roles)

Question 36

What are the 3 managerial skills?

Answer 36

- Technical Skills - Conceptual Skills - Human Skills

Question 37

# What Managerial skill is this? Competent in a specialized area, analytical ability, and the ability to use appropriate tools and techniqes

Answer 37

Technical Skills

Question 38

# What Managerial skill is this? Understanding what is needed to get the job done and understanding the physical operation

Answer 38

Technical skills

Question 39

# What Managerial skill is this? Hands-on activity with basic product or process knowledge; producing the actual products a company is designed to produce

Answer 39

Technical skills

Question 40

# What Managerial skill is this? An individuals’ ability to cooperate with other members of the organization and work effectively in teams.

Answer 40

Human Skills

Question 41

# What Managerial skill is this? Interpersonal relationships, solving people’s problem and acceptance of other employees.

Answer 41

Human skills

Question 42

# What Managerial skill is this? Ability of an individual to analyze complex situations and to rationally process and interpret available information

Answer 42

Conceptual skills

Question 43

# What Managerial skill is this? Idea generation and analytical process of information.

Answer 43

Conceptual skills

Question 44

What are the levels of management?

Answer 44

* Top management * Middle management * First-line/supervisory management

Question 45

# What level of management isthis? - President * Chief Executive Officer (CEO) * Chief financial officer (CFO) * Chief operations officer (COO)

Answer 45

Top Management

Question 46

# What level of management is this? - Responsible for tactical planning - Implement general guidelines established by top management

Answer 46

Middle Management

Question 47

# What level of management is this? * Supervise workers * Oversee daily operations * Directing and controlling primary functions

Answer 47

First-Line Management

Question 48

What are the indicators of poor/lack of management skills?

Answer 48

- Not listening while people are talking - Micro managing - Focusing on the task and not the individuals - Not enforcing standards - Lack of effective communication of expectations8 - Lack of effective communication of expectations - Communicating on a need to know basis only - Making decisions and then asking for feedback - Passing the buck - No sense of humor