unit 14

Question 1

3 primary communication tools

Answer 1

monthly fitbook webinar
-fitness channel
-weekly bulletin email

Question 2

fitbook rollout webinar

Answer 2

-released monthly in aligment with the monthly fit book
-provides pertinent fitness- related information and updates
-has the most up to date information on new template
-shares information on promotion events with unique workout design

Question 3

In the Fitness Channel there are also

Answer 3

monthly coach chats, fitness operations information, and important documents such as performance reviews and approved coach certifications. Video content is dropped at varying intervals as well to provide quick, easy reminders and education opportunities to enhance your skills as a Coach.

Question 4

Which of the following resources can you find in Orange University?

Answer 4

Recorded Fitbook Rollout Webinars
Video Daily Beats

Monthly Coach Chats

Performance Review Document

Question 5

Weekly Bulletin

Answer 5

This digital newsletter sent by The Grove is the primary information source for the Orangetheory network. In it you will find Weekly Updates and announcements such as monthly promotions, fitness event recaps, studio openings, etc. It also includes the links to sign up for upcoming webinars such as the Fitness Rollout Webinar!

Updates are provided about OU content and pertinent fitness information that impacts the entire network. The Bulletin also includes non-fitness related content from other departments including  Sales, Retail, Operations, 
Learning & Development and Marketing.

Question 6

How might music positively impact members during their
Orangetheory workout?

Answer 6

Provides a beat that energizes and uplifts them

Promotes a better sense of timing and coordination

Distracts from feelings of fatigue

Question 7

The Weekly Bulletin is emailed to all Head Coaches, Coaches, and Regionals.

Answer 7

false

Question 8

music overview

Question 9

All Orangetheory studio’s must annually obtain which of the following?

Answer 9

Public Performance License

Question 10

mic ducking

Answer 10

Mic ducking means that the volume of the music compresses when an
audio signal goes above a certain threshold.
This is a required feature of the MAE sound system in studio to allow for you to coach over the mic and at the same time make the music volume decrease so you can be heard. As soon as you start talking the music volume should lower, and when you’re done it should resume at the set studio volume. This also helps limit sound transfer to neighbors of OTF studios. As a Coach, you don’t have to do anything except make sure the mic is set-up as the sound system should automatically be set-up with ducking standards.

Question 11

Decibel limitation

Answer 11

Decibel limitation is another required feature to every studio sound system that helps limit the transfer of sound to neighbors of OTF studios. It works in combination with mic ducking.
This limiter sets an average decibel level of 95 for any given song.

Question 12

what is the average level of studio music

Answer 12

95db

Question 13

Which of the following are benefits to using OTF’s approved music platform?

Answer 13

Members get a unified experience across all studios

Eliminates liabilities related to music licensing laws

Question 14

Which option accurately describes Mindbody Online?

Answer 14

Studio management and appointment scheduling software

Question 15

Which items should you check when you’re reviewing your class roster?

Answer 15

Class size
Number of classes attended
Member alerts

Question 16

MBO STEPS

Answer 16

1. click staff check in
   2.enter your username and password
   3.click the tab titled classes
   4.look for the specific class time and click on sign in
2. review the class roster

Question 17

Select all steps that the Sales Associate is responsible for.

Answer 17

The Meet and Greet

The Handoff

intro to orangetheory

Question 18

Which steps are the Fitness Staff responsible for during the First Visit Process?

Answer 18

the fitness orientation
the workout
the handback

Question 19

Treadmill Education 1

Answer 19

Functionality Overview
–Show the guest the start/pause/stop buttons and the speed/incline buttons

OTconnect Overview
–Show the guest how to login to OTconnect and let the guest know all the data on the screen is for them to track their performance

Effort Overview
–Let the guest know that you will be using different words to describe different paces/efforts on the treadmill. Those words are:
* Walking Recovery | a full recovery walking effort at 1%
* Base | a challenging but doable effort
* Push | an uncomfortable effort
* All Out | a very uncomfortable effort
* Note: The Effort Overview is a good place to flex your experience! Feel free to be creative in describing the efforts but always remember the goal is to PREPARE, not OVERWHELM! Read your guest and deliver an appropriate amount of information
* The effort words will be the same regardless if you choose to Power Walk, Jog, or Run today, all of which are great options!

Question 20

Floor Education 2

Answer 20

Equipment Overview
–Show the guest the equipment at and around their station. If there are unique pieces of equipment being used that day, feel free to highlight the equipment.

VVA Overview
–Introduce the VVA as a tool the guest can use throughout the workout as a reminder of the floor block

Demo Overview
–Reassure the guest that before each floor block begins, you will review the block and provide live exercise demos

Question 21

Rower Education 3

Answer 21

Kickoff Question
–Start every rower education section by asking the guest if they are familiar with indoor rowing. The answer to this question will help guide how much you cover in the next two sections

Set-up
–Show the Guest how to adjust their footplates, how to login to OTconnect, and how to hold the handle.
* Best practice: adjust one footplate for the guest, and have the guest adjust their other footplate.

Form Breakdown
–Overview the order of rowing with the guest
* Whether the guest is familiar with rowing or not, it is important to have them row a few strokes so you can assess what you will need to Coach during the workout.

Question 22

OTbeat Education 4

Answer 22

When overviewing the OTbeat, be sure to include the following:
* Names appear alphabetically on the OTbeat
* The main OTbeat Screen is for Me to use to Coach the class, you can see your performance right on your individual pieces of equipment

Coaches should always end the Fitness Orientation with the following three points:
* Ask the guest if they have any final questions
* If there is still time before class start, use this time to connect with the member and build a trusting relationship
* Return the guest to the lobby for the lobby intro

Question 23

winback

Answer 23

talk to them see how much they know and then go from there you might not have to do a full intro

Question 24

An emergency is defined as

Answer 24

an unforeseen combination of circumstances or the resulting state that calls for immediate action. As a Coach, you may encounter various emergencies related (or not related) to exercise.

Question 25

Emergency situations you may encounter in the studio include:

Answer 25

General First Aid, Diabetic Emergencies, Heart-related Emergencies, Seizures, and Natural Disasters.

Question 26

Coaches have a grace period of 6 months to renew their
expired CPR/AED certifications.

Answer 26

false

Question 27

There should be at least ONE AED with TWO sets of working pads,
battery, and alarm.

Answer 27

true

Question 28

There should be no more than ONE fire extinguisher within the studio.

Answer 28

false