unit 2 Flashcards

1
Q

OTF COACH

A

optimistic
technical
fun
compassionate
observant
ambitious
confident
humble

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2
Q

3 requirement

A

CPR/AED
NCCA approved primary
OTfit cerification

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3
Q

quarterly workshops

A

up-skill your coaching and knowledge of programming

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4
Q

orange university

A

space for you to network and learn from your peers around the world

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5
Q

educational resources

A

exercise library

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6
Q

certification discount

A

many of our network partners provide discounts on their certification programs

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7
Q

Embodying the key attributes of an OTF Coach allows you to become the
best version of yourself and inspire your members to do the same.

A

true

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8
Q

post workout responsibilities

A
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9
Q

pre workout responsibilities

A

see screen shots

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10
Q

during workout responsibilities

A
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11
Q

attire

A

-hat optional but must be approved by nike
-nike coach apparel from shoulders to ankles
-when cold black nike brand legging are permitted to be worn under shorts
-nike footwear is recommended but not required

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12
Q

pre workout responsibilities

A
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13
Q

Your customer service abilities directly impact which of the following?

A

member sales , retention, satisfaction

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14
Q

Why Scope of Practice Is Important

A

your scope of practice entails coaching pre-designed workout
Templates for members. This means that you are adequately skilled to deliver these workouts
effectively and safely. It is important to stay within the defined scope of practice and refrain
from providing services or interventions that fall outside your qualifications and expertise.
By adhering to your scope of practice, you prioritize the safety and well-being of your members
while ensuring compliance with professional standards and regulations.

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15
Q

Movement Scope of Practice

A

As an Orangetheory Coach, you are an exercise expert to your members. As a fitness professional, you’re knowledgeable and capable of supporting others in reaching their exercise-related goals. However, as an employee of Orangetheory Fitness, you are expected to be performing your role as a Fitness Coach and remaining within your scope of practice, despite what might be permitted in another fitness environment.

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16
Q

Actions within your SOP related to movement include:

A

Providing safe options for members on the weight floor

Discussing how proper posture and exercise form result
in efficient movement patterns and performance

Discussing potential injury risks of improper posture or exercise form

Identifying improper or inefficient movement patterns or exercise
form to provide the above guidance

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17
Q

not that SOP

A

Do not prescribe recommended exercises, modalities, or stretches to members
that are outside of the Orangetheory Fitness Library

Do not publicize your own personally curated workouts

Do not diagnose injuries or prescribe rehabilitative movements or plans

Do not provide specialized exercise prescriptions for specialty populations including
but not limited to pregnancy and post-partum, children, osteoarthritic individuals,
or known health conditions even if additionally certified to do so

Do not prescribe plans for recovery outside of the aforementioned talking points

Do not recommend starting, stopping, or changing medications or supplements
that might impact exercise performance or heart rate response

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18
Q

SOP: Talking About Heart Rate Training

A

Orangetheory is the leader in heart rate-based interval training.
You should be able to communicate the variables that impact
heart rate response including:

History of exercise
Medications
Nutrition habits
Sleep quality
Caffeine and stimulant use
Alcohol intake
You’re an expert on OTF, so it’s great to discuss the individualized
approach to the OTF maximum heart rate algorithm.

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19
Q

SOP: Performing Emergency Actions

A

Keeping members safe is your top priority. You should be able to identify signs and symptoms of a potential adverse event, and also interpret actions or reported symptoms that a member may need to cease exercising. You should never diagnose an illness or injury or recommend treatment protocols. However, you’re able to make the decision to enact the Studio’s emergency action plan if a member is reporting the following:

Chest discomfort
Shortness of breath out of proportion with the effort level being coached
Signs and symptoms of a cardiac event, such as an elevated heart rate out of proportion with the effort level being coached
Dizziness or pale color (Pallor)
iCEc6j8oHnV_SAaR.png
For proper treatment or diagnosis, you should refer a member to a medical provider to be checked out for readiness to return to exercise before returning to the Studio. If someone is experiencing limping or impaired gait it is within your SOP to encourage the member to cease exercise until cleared by a medical doctor or physical therapist to return to the Studio.

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20
Q

Nutrition Touches On.

A

How one prepares for exercise
How one performs exercise
How one recovers from exercise

21
Q

Actions Within Your SOP Related to Nutrition DO

A

Discuss principles of energy balance as they relate to weight management

Discuss appropriateness of balanced plate for eating as communicated by
MyPlate or in the Dietary Guidelines for Americans

Generally discuss the importance of hydration for supporting exercise and recovery

Discuss the importance of energy availability as it relates to eating enough
throughout the day to support Orangetheory workouts

Discuss general principles of recovery such as ingesting enough calories, protein,
and rehydrating post-workout

Refer out to a registered dietitian for individualized advice

22
Q

Actions Within Your SOP Related to Nutrition NOT THIS

A

Do not provide individualized meal plans, calorie, or macronutrient recommendations to members

Do not recommend or prescribe supplements or dosages

Do not promote, recommend, or sell non-approved retail items

Do not counsel members on nutrition behaviors

Do not share recipes, education handouts, or assets not created or pre-approved by The Grove

23
Q

Dos for actions within
your Scope of Practice for Recovery, Mental Health, and Sleep.

A

Discuss the importance of a bedtime routine

Share tips and tricks for supporting sleep habits

Educate on the benefits exercise has on mental health

Discuss how inadequate sleep and recovery impact heart rate responses (as seen on OTbeat)

Refer out appropriate mental health professional for individualized counseling

24
Q

Don’ts for actions within
your Scope of Practice for Recovery, Mental Health, and Sleep.

A

Do not counsel patients on mental health disorders

Do not provide treatment recommendations for existing disorders

25
Q

Scope of Practice refers to:

A

The specific range of duties, responsibilities, and actions that you are allowed to perform.

26
Q

Why Receiving Feedback Is Important to Your Success

A

As a Coach, you know that feedback is essential for growth and improvement.

27
Q

how to use feedback to your advantage

A

-be open to feedback
-dont take feedback personally
-use feedback to improve
-ask for feedback

28
Q

What Are KPIs?

A

Key Performance Indicators (KPIs) to measure success within our Studios on a daily, weekly, monthly, quarterly, and annual basis. While there are many different KPIs that Studios measure, there are two that you have a direct impact on as a Coach: utilization and closing percentage.

29
Q

utilization

A

workout traffic divided by (total number of classes * total capacity per class)

30
Q

closing

A

new joins divided by total intro offers

31
Q

note

A

Utilization % differs from workout traffic (WOT), which is the total number of individuals that come into the Studio, including late cancels. Every client who is marked “signed in” counts towards WOT.

32
Q

positive influence 1

A

pic

33
Q

positive influence 2

A

pic

34
Q
A
35
Q

Which KPI gives insight into how effectively you’re
managing the First Visit Experience?

A

closing

36
Q

Franchise owned businesses.

A

Orangetheory Fitness also uses a franchise business model. What are some franchises that you visit regularly throughout the course of a day? Brainstorm as many as you can think of and list them in your notes.

37
Q

what is a franchise business

A

sell brand to a third party to expand

38
Q

Franchisor:
Franchisee:
Franchise:

A

Franchisor: a person or company that grants a franchise.
Franchisee: a person or company to whom a franchise is granted.
Franchise: the right or license granted by a company to an individual or group to market its products or services in a specific territory.

39
Q

why people are franchises of OTF

A
  1. its works
  2. the people
    3family and its fun
40
Q

Why Franchise?

A

Franchising is easier than starting a business on your own, allows the Franchisee ongoing training and support from the Franchisor, there is proven scalability in the brand via retail, equipment, and supply chain support from the Franchisor, and the owner receives aided awareness/unaided awareness marketing.

41
Q

The Orangetheory Area Development Model

A

a franchising business model in which franchisees are granted exclusive territory rights in exchange for signing a contract to open a certain number of units in a particular market within a defined timeframe.

42
Q

Area Developer:

A

an individual who enters into an agreement to establish a certain number of franchise units over a defined territory. The master Franchisee.

43
Q

The __________ oversees coaches, their training and development, and class schedules. They report to the Studio Manager.

A

head coach

44
Q

Orangetheory sells geographic territories to _____________.

A

area developer

45
Q

Which role(s) report directly to the Studio Manager? Select all that apply.

A

head coaches
sale associate

46
Q

Franchise Disclosure Document (FDD)

A

A document provided to the franchisee detailing all the information about the company that they are legally able to provide.

47
Q

secret sauce

A

buy proven systems that equal results

48
Q

Franchise Agreement (FA)

A

A legal document outlining the Franchisee’s 10-year commitment.

49
Q

People, Process, Product, Promotions=

A

profit