Unit 14 Flashcards
0
Q
Effective communication is
A
The means by which information is exchanged.
Reduce negative perceptions
Remove confusion
Remove barriers
Recognise and tailor needs depending on audience
Ensure understanding of stakeholder acceptance criteria
Continued buy-in
1
Q
5 approaches to conflict management
A
Accommodate
I lose, you win
Avoid
I lose, you lose
Compromise
We both win & lose
Compete
I win, you lose
Collaborate
I win, you win
2
Q
Communication plan include
A
Who What Why When Owner Feedback
3
Q
Negotiation process
A
Planning Discussing Proposing Bargaining Agreement Review
