Unit 2 Learnings aim A Maintaining/Monitoring work Flashcards
(5 cards)
1
Q
Line Management
A
- staff have responsibility for other colleagues and for ensuring they deliver quality care
- formal/informal warning
- suspended or fired
2
Q
Inspections
A
- investigation of complaints
- interviews with staff
- observation of service delivery
- For example, Ofsted in early years provision
3
Q
Examples of external monitoring
A
- external agencies may inspect care settings by visiting and observing practice
- service user feedback takes place as part of the inspection process and can also be used informally to monitor care through everyday feedback from individuals receiving care and their family and friends
4
Q
Whistleblowing
A
- member of staff is aware quality of care is poor
- inform a line manager, external agency, the media or the police
- helps maintain best practice
- protected by law and should not be treated unfairly or lose their job
5
Q
When whistleblowing policies are not followed
A
- bad practice continues which could eventually cause harm
- more complaints or media attention may damage reputation of the service
