Unit 3 AOS 1

Question 1

Describe the Autocratic Management Style.

Answer 1

Style where manager tells employees about the decision making

Question 2

What are the advantages of the Autocratic Management Style?

Answer 2

Advantages include quick decision making, clearly defined roles, and efficient use of time.

Question 3

What are the disadvantages of the Autocratic Management Style?

Answer 3

Disadvantages include limited views from the manager, overlooked employee input, and low employee motivation.

Question 4

Describe the Persuasive Management Style.

Answer 4

Style where manager convience employees to agree with the decision making

Question 5

What are the advantages of the Persuasive Management Style?

Answer 5

Advantages include gaining employee trust and quick decision making.

Question 6

What are the disadvantages of the Persuasive Management Style?

Answer 6

Disadvantages include limited views from the manager and time-consuming processes to inform staff.

Question 7

Describe the Consultative Management Style.

Answer 7

Style where manager asks employees for their opinions before making the decision

Question 8

What are the advantages of the Consultative Management Style?

Answer 8

Advantages include multiple perspectives and increased employee motivation.

Question 9

What are the disadvantages of the Consultative Management Style?

Answer 9

Disadvantages include potential unsuitable suggestions and time consumption.

Question 10

Describe the Participative Management Style.

Answer 10

Style where manager and employees works together to make decision

Question 11

What are the advantages of the Participative Management Style?

Answer 11

Advantages include improved decision quality and employee empowerment.

Question 12

What are the disadvantages of the Participative Management Style?

Answer 12

Disadvantages include potential compromise on decision quality and pressure on employees to contribute.

Question 13

Describe the Laissez-Faire Management Style.

Answer 13

In the Laissez-Faire Management Style, managers delegate decision-making to employees who are experienced.

Question 14

What are the advantages of the Laissez-Faire Management Style?

Answer 14

Advantages include fostering a creative environment and high collaboration.

Question 15

What are the disadvantages of the Laissez-Faire Management Style?

Answer 15

Disadvantages include loss of management control and potential for poor decision making.

Question 16

What factors should managers consider when choosing a management style?

Answer 16

Managers should consider the nature of the task, time constraints, employee experience, and their own preferences.

Question 17

What are communication skills in management?

Answer 17

Communication skills are the ability of a manager to transfer information from sender to receiver so stakeholders are informed about, and understand, the tasks and goals of the business.

Question 18

What are the main forms of communication?

Answer 18

The main forms of communication are external communication and internal communication.

Question 19

What is external communication?

Answer 19

External communication is used to inform key stakeholders outside the business about important information, such as customers, suppliers, and the community.

Question 20

What is internal communication?

Answer 20

Internal communication is used to inform key stakeholders inside the business about important information, such as employees and managers.

Question 21

What is two-way communication?

Answer 21

Two-way communication internally involves sending the message and gaining feedback, which can improve morale as employees feel valued and can put their ideas forward.

Question 22

What are the types of communication?

Answer 22

Communication can be verbal (written or spoken) or non-verbal (body language, visuals).

Question 23

Which management styles use communication skills?

Answer 23

All management styles use communication skills in some format, such as Autocratic, Participative, and Consultative.

Question 24

What is leadership in management?

Answer 24

Leadership is the skill of a manager to influence and motivate others to achieve business objectives.

Question 25

What are key actions of effective leadership?

Answer 25

Effective leadership involves giving direction, communicating well, establishing motivating conditions, being a role model, building teams, and responding quickly to change.

Question 26

Which management styles use leadership skills?

Answer 26

Participative and Persuasive management styles utilize leadership skills.

Question 27

What is delegation in management?

Answer 27

Delegation is passing authority and tasks down the hierarchy of a business from manager to employees.

Question 28

What are the three ways to delegate?

Answer 28

1. To an employee with the skills and experience. 2. To a group of employees. 3. To an employee without the skills to help them grow.

Question 29

What are the benefits of delegation?

Answer 29

Benefits include more time for managers, increased productivity, employee experience, and improved job satisfaction.

Question 30

Which management styles use delegation skills?

Answer 30

Laissez-Faire and Persuasive management styles use delegation skills.

Question 31

What is planning in management?

Answer 31

Planning is setting objectives and deciding on methods to achieve them; it is a formal decision-making process that is future-oriented.

Question 32

What are the steps in planning?

Answer 32

The steps in planning are: 1. Set the objective. 2. Analyse the environment using a SWOT analysis. 3. Develop alternatives. 4. Implement the plan. 5. Monitor and evaluate.

Question 33

What is a SWOT analysis?

Answer 33

A SWOT analysis is a tool used to determine the current state of the business by identifying internal Strengths and Weaknesses, and External Opportunities and Threats.

Question 34

What are the levels of planning?

Answer 34

The levels of planning are Strategic Planning, Tactical Planning, and Operational Planning.

Question 35

Which management styles use planning skills?

Answer 35

All management styles use planning skills.

Question 36

What is decision-making in management?

Answer 36

Decision-making is a multistep approach where an alternative is chosen from a range of different options.

Question 37

What is the multistep approach to decision-making?

Answer 37

The multistep approach includes: 1. Identify the problem. 2. Gather information. 3. Develop alternatives. 4. Analyse the alternatives. 5. Choose and implement an alternative. 6. Evaluate.

Question 38

Which management styles use decision-making skills?

Answer 38

Autocratic, Consultative, and Laissez-Faire management styles use decision-making skills.

Question 39

What are interpersonal skills in management?

Answer 39

Interpersonal skills are how managers communicate and interact with people to build strong relationships.

Question 40

What are key aspects of interpersonal skills?

Answer 40

Key aspects include being a team player, empathetic, values-focused, and managing conflict.

Question 41

Which management styles use interpersonal skills?

Answer 41

Participative and Laissez-Faire management styles use interpersonal skills.