Unit 3 AOS 2A Flashcards
(13 cards)
Corporate culture
Shared values, beliefs and behaviours of employees and managers in an LSO. Official corporate culture is often expressed in formal documentation such as objectives, policies and procedures. Unofficial or real corporate culture are the unwritten rues or the way employees behave including the way they dress and treat each other.
Policies
A step of broad guidelines to be followed by all employees in an organisation
Step 1- pressure for change
Step 2- research is conducted
Step 3- stakeholders are consulted
Step 4- draft is written and circulated for comment
Step 5- finalised and communicated to employees
Step 6- reviewed after a period of time
Procedures
Series of actions enabling a policy to be put into practice. It’s a step-be-step set of instructions used to resolve a dispute due to a breach of their policy. These procedures can be paying accounts, preparing budget or handling grievances
Management structure definition
A management structure refers to the way employees and managers are organised within the business. It clearly shows the chain of command, authority and responsibility of manages and the employees who report to them.
Management hierarchy
Senior level management- CEO, board of directors,strategic or long term decision making + planning (3-5 years)
Middle level managers- store manager, department manager, H.R. Manager, tactical planning + decision making (1-2 years)
Front line managers- shift manager, team leader, supervisor, operational planning (months- 1 year), day-to-day running
Functional structure
- organisation of employees
- involves grouping employees together according to the tasks or jobs they will perform
- who reports to who, who’s in charge
- grouped according t their skill
- CEO on top
- work independently within their function
- high degree of specialisation
Divisional structure
Geographic- location, grouping according to where they are held
Product- product or service they specialise in, grouping based on their roll
Customer- how the customer needs to be served, grouped based on the needs for customers
Matrix structure
Involves bringing together specialists from different parts of the organisation to solve specific problems or to undertake projects.
- supports cross-functional communication between departments
- allows multiple skills from different employees
- enhanced flexibility, communication, teamwork, decision making
Ethics
The application of morals and values in the operation of a business. Ethics can be reflected in documents such as a code of conduct, policies and in ethical sourcing. Ethics also includes the way employees and managers treat each other within day to day operations.
Code of conduct- set of ethical standards for managers and employees to uphold
Woolworths code of conduct is acting in the best interests of their customers, shareholders and colleagues, meeting the highest level of standards for behaviour and appearance, complying, with the law and company policies along with being respectful, friendly and safe.
Social responsibility
The obligations a business has which are over and above its legal responsibilities to the well being of employees, customers, shareholders and the community.
Telstar has a disability equipment program that helps customers who are deaf, blind or have any other disability. They have products that help customers who have difficulty accessing standards telephone services.
Management structure definition
A management structure refers to the way employees and managers are organised within the business. It clearly shows the chain of command, authority and responsibility of manages and the employees who report to them.
Management hierarchy
Senior level management- CEO, board of directors,strategic or long term decision making + planning (3-5 years)
Middle level managers- store manager, department manager, H.R. Manager, tactical planning + decision making (1-2 years)
Front line managers- shift manager, team leader, supervisor, operational planning (months- 1 year), day-to-day running
Functional structure
- organisation of employees
- involves grouping employees together according to the tasks or jobs they will perform
- who reports to who, who’s in charge
- grouped according t their skill
- CEO on top
- work independently within their function
- high degree of specialisation
