Unit 3- Communication

Question 1

3 keys to effective communication:

Answer 1

Looking
Listening
Responding

Question 2

Superficial

Answer 2

Small talk
Makes up the majority of out communication
Weakens the stability of any relationship and it will not last

Question 3

Personal

Answer 3

Involves opening up and talking about your feelings, beliefs, and opinions that mean something to you
Sharing your personal qualities
Influences and strengthens relationships

Question 4

Validating

Answer 4

Reinforces other people’s personal qualities and feelings about themselves by first excepting their feelings, second understanding them and third nurturing them.
Complementing others.
Shows an understanding and strengthens relationship

Question 5

Touch oriented

Answer 5

Wants/needs: hugging, holding hands,physically close

how to please: high-fives, knuckles, hugs

Question 6

Verbal oriented

Answer 6

Wants/needs: sharing one’s feelings, listening, heart to heart talks, caring words, meaningful discussions
how to please: going on a walk

Question 7

Task oriented

Answer 7

Wants/needs: achievement, accomplishment, hard work, status, things
how to please: we wards for hard work

Question 8

What percent of communication is nonverbal

Answer 8

55%

Question 9

Two examples of nonverbal communication behavior clues

Answer 9

Leaning head on hand or fidgeting shows that the subject is bored

Question 10

What are the six functions of nonverbal communication

Answer 10

Repeat, substitute, complementing, accent,regulate, contradict

Question 11

Intimate zone

Answer 11

Distance: 18 inches description: reserved for only close friends and relatives

Question 12

Personal zone

Answer 12

Distance: 18 inches – 4 feet
description: 2–1/2 feet for casual conversation but contacts in this zone are reasonably close but less personal

Question 13

Social zone

Answer 13

Distance: 4–12 feet description: for parties and family gatherings and for friends and casual acquaintances

Question 14

Public zone

Answer 14

Distance: 12 feet or more description: speakers in their audiences, used in classrooms

Question 15

Speaking out of turn

Answer 15

Interrupting

Question 16

Accusing someone instead of trying to find out who is at fault

Answer 16

Blaming

Question 17

These are arguments that never end. Issues are brought up that are old and have nothing to do with what is happening now

Answer 17

Endless fighting

Question 18

Involves name-calling, belittling comments, and insulting remarks that sensitive subjects. Sarcasm is another form.

Answer 18

Character assassination

Question 19

When you involve outsiders in your personal relationships and quarrels

Answer 19

Calling in reinforcements

Question 20

Backing away from the communication and avoiding conversation. She was hurt, rejection, fear, neglect, or anger.

Answer 20

Withdrawal

Question 21

A person refusing to admit any wrong doing and having a need to be right.

Answer 21

Need to be right

Question 22

A non-threatening message me that states the thoughts and feelings the speaker is having at the time of communication. The information belongs to the speaker and is about the speaker.

Answer 22

I message

Question 23

Meaning what you say and saying what you mean

Answer 23

Clarity

Question 24

Repeating what was said to make sure you heard the speaker correctly

Answer 24

Clarifying

Question 25

Select a good time on the right time to do your important communicating

Answer 25

Timing

Question 26

Collecting more information to show that you are really listening and trying to understand

Answer 26

Asking questions

Question 27

When the listener mirrors back the thoughts and or feelings speaker is experiencing and helps the speaker feel like they are being hear

Answer 27

Reflective listening

Question 28

Respect the other person's point of view even if it is different than yours and allowing them to express their feelings.

Answer 28

Respect consideration

Question 29

Not becoming so emotional that it affects our ability to communicate effectively. Anger is a roadblock to communication

Answer 29

Avoid anger

Question 30

Turning a negative communication into a positive

Answer 30

Reframing

Question 31

Showing appreciation for what was shared or done. It increases their self worth. Collecting information used to help the speaker feel like they are trying to be understood

Answer 31

Validate

Question 32

Steps to problem-solving

Answer 32

1. preparation 2. identify 3. brainstorm 4. Evaluate 5. Decide 6. implement 7. follow up

Question 33

The process of exchanging thoughts messages or information between two or more people

Answer 33

Communication