unit 4 operations Flashcards
(55 cards)
what is job production
a process where each product or service is made individually for example hand made clothes (tailor )
what’s an advantage of job production ?
product or service is usually high quality and products can be made to meet the needs of individual customers
what’s a disadvantage of job production
production may be slow
high cost method of production
what’s batch production
Is the process of production where one type of
product is made and then production is switched
to make a different product
advantage of batch production
batches can be changed to meet the needs of different customers
cheaper the job production
batches are made to order no storage costs
disadvantages of batch production
takes time to reset machinery between batches -reduced output and additional costs
takes my be receptive and be boring for workers customers have less choice then bespoke products
what’s flow production
one product is made continuously using a production assembly line for example bottling drinks of tins of food
advantages of flow production
large quantities can be produced
use of machinery /automation can reduce costs
use of computer controlled machinery allow some variation in products
disadvantage of flow production
mass produced goods may be of lower quality
production may be disrupted eg machinery may break down
repetitive - boring for staff
expensive to set up production line
what are the three technology on production
automation -production is controlled automatically by programming computer to control the machinery which does repetitive task without continuously input from a human
computers - used for banking ,insurance
robotics - robot machines programmed by computers to a specific task why do you use the car manufacture and medicine
what is an advantage of technology in production
machine can replace workers -reduce costs to pay them
improved productivity -faster
machinery can be more accurate then humans
disadvantage of technology in production
breakdown machinery
customers may not like automation
retraining of workers to work with technology-costs
what are the three concepts of quality in quality goods and services
(flea)
- has to be fit for purpose
- legal requirements (it’s safe )
- meets customers expectations
what’s a benefit of providing good quality
it avoids recalls of defective products
it avoids unsellable goods
it avoids returned goods from unhappy customers
what is quality control
a system of checking that the profit or service meets the required standards
advantage of quality control
helps prevents poor quality goods being sold
improves the reputation of the business m
disadvantage of quality control
doesn’t prevent waste of resources
costs of inspection process
format encourage workers to be responsible for quality
what’s quality Assurance
an approach that involves the whole business focusing on quality -to create a culture of quality to prevent quality issues
advantage od quality assurance
it should reduce wastage of cots
if quality and services result it will improve reputation of the business
all work as a responsible for quality which may motivate them to take care
disadvantage of quality control
The workers may be stressed by the responsibility of having to check the quality of their own
what are the three methods of selling
e-commerce
face to face
telesales
what’s advantage of face to face selling
useful work customers like advice and personal service from assistance
The customers can bargain with the seller over the prize with the services
disadvantage of seeking face to face
May not always be convenient for customers
If customers bargain with the seller for a better deal profits may be reduced
what’s an advantage of telesales
telesales is you can just form over the phone
increase sales as customers can ask questions questions about products and bargain about the price
May cost less than selling for a shot
