Unit 4 - People Flashcards Preview

Higher Business Management > Unit 4 - People > Flashcards

Flashcards in Unit 4 - People Deck (37)
Loading flashcards...

What are the two methods of recruitment?

Internal and external


What is internal recruitment?

Employees being promoted.
These jobs are advertised via staff email, notice boards, intranet etc.


What is external recruitment?

Employees that do not currently work for the business.
These jobs will be advertised via websites, job centres, in stores etc.


What are the costs and benefits of internal recruitment?

Costs -
Usually less applicants
Creates another vacancy
No new ideas brought in
Conflict due to who gets promoted

Benefits -
Employees know the organisation therefore can save training costs and time
Advertising costs are less
Opportunity to gain promotion can motivate employees
Vacancies filled quickly


What are the costs and benefits of external recruitment?

Costs -
Induction training will have to be carried out
Long selection process due to high number of applications
Demotivates staff due to no opportunity for promotion

Benefits -
Wider pool of applicants to choose from
Brings in new ideas
Avoids creating a further vacancy to fill


What are the 8 steps in the recruitment/selection process?

1. Identify a vacancy
2. Prepare a job analysis (job description and person specification)
3. Advertise the job
4. Issue application forms/request CV’s

5. Receive completed applications
6. Shortlist candidates
7. Hold interviews
8. Offer the position


What is a job description?

Gives candidates more information about the job e.g. job title, pay, working hours, responsibilities


What is a person specification?

Describes the ideal candidate the employer is looking for e.g. skills, experience, qualifications, qualities etc


What are the three types of interview?

Panel interviews
Group interviews


What are the benefits of training?

Improves skills/knowledge
Motivational for staff if they’re kept up to date
Improves product quality


What is on the job training?

Takes place in the business
Takes place whilst performing the job
Usually experience is given by a more experienced worker
Feedback and guidance is provided


What is off the job training?

Provided away from the workplace (sometimes a training centre)
Training conducted by specialists


What is induction training?

Given to new employees when they join an organisation
Can include a tour and health and safety training
Usually conducted by managers


What are the costs and benefits of training?

Costs -
Expensive (travel, accommodation, cost of the course itself)


What is a peer to peer appraisal?

When the appraisal is carried out by a colleague at the same level in the organisation


What is a 360 degree appraisal?

Conducted by the HR manager or line manager
As well as interviewing the employee about their own performance, they interview fellow colleagues, supervisors etc about the employees performance


What is a traditional appraisal?

A 2-way meeting between two members of staff to discuss the employees performance and set targets.


Costs and benefits of traditional appraisals?

Benefits -
Positive feedback and targets given which motivate the employee
Training needs are highlighted which increases quality output
Strong relationships formed

Costs -
Negative feedback demotivates employees
Areas of development being highlighted can demotivate the employee
Time consuming


Costs and benefits of peer-to-peer appraisals?

Benefits -
Employees can be more relaxed as feedback is given by a colleague

Costs -
Personal relationships could result in it being ineffective


Costs and benefits of 360 degree appraisals?

Costs -
Some employees may find it difficult to be critical about their colleagues

Benefits -
A complete employee profile is gained


What are financial methods of motivating staff?

Time rate - paying per hour (incentive to work many hours)

Piece rate - employees receive money for every unit they produce

Overtime - paid at a higher rate

Bonus - additional money for meeting a target or working hard

Commission - receiving a percentage of the sale they make


What are non-financial methods of motivating staff?

Praise - motivates staff

Job rotation - performing different roles keeps employees interested

Team working - motivates workers and they show commitment to their team

Worker participation - consulting employees in the decision making process makes them feel more valued


What are the 4 flexible working practices?

Part time
Flexi-time - flexibility in start and finish times
Job share
Home working


What are the 5 parts of Maslow’s hierarchy needs?

Self-actualisation - morality, problem solving etc

Esteem - confidence, achievement etc

Love/belonging - friendship, family etc

Safety - security of body, employment etc

Physiological - food, water, breathing etc


What is Herzberg’s motivator-hygiene theory?

Employees are motivated by 2 sets of factors: motivators and hygiene factors.

Hygiene factors do not motivate but demotivate if not met - clean toilets, safe working conditions, fair pay

Motivator factors don’t lower motivation if absent but do increase motivation if present - linked to top tier of Maslow’s hierarchy (rewards)


What are some motivation methods?

Fair pay - work to earn therefore poor pay will decrease their motivation/productiveness

Incentives - rewarded for a job

Permanent contracts - security makes employees feel more secure


What are 5 forms of industrial action?

Strike - employees refuse to work/enter the workplace

Sit in - employees refuse to work and sit in the workplace

Overtime ban - working no hours above their contract

Work to rule - only carry out tasks in their job description

Go slow - work slower than normal to reduce productivity


What are the advantages and disadvantages to the employer of industrial action?

Advantages -
New procedures can be introduced to avoid conflict in the future
Relationship can be improved by talking about the problem

Disadvantages -
Loss in productivity
Sales might suffer
Bad publicity


What are the advantages and disadvantages to the employee of industrial action?

Advantages -
Forces the employer to take the complaint seriously
The relationship should improve once the problem is dealt with

Disadvantages -
No pay during the strike
Bad publicity
Job losses due to lack of sales


What is a trade union?

An organisation that represents a group of employees
Give employees a stronger voice

Examples include
Unite the union