unit 5 Flashcards
(15 cards)
what are policies
they set out the why behind business actions and list the terms and conditions which direct the business to make a decision
what are procedures
they set out the sequential steps to take explaining the how in terms of acting upon the decision/when directing people for an activity
what does a policy document contain
- version tracking
- approval date
- background
- purpose
- scope
- aims and objectives
- related policies
- review dates
what does procedure documents contain
- title of the procedure
- department responsible
- approval details
- purpose
- definitions
- step-by-step
- flowchart
policies and procedures should be:
- specific, relevant and applicable
- understandable
- up to date
- well structured and consistent
- specific to the issue
- reviewed regularly
- documented approval from senior manager, CEO or board
what do policies and procedures provide
they provide the blueprints for the day-to-day operations within an organisation and provide guidance to ensure compliance with laws and regulations
how do policies and procedures help workflow
by every task using the same steps it will reduce errors and improve accuracy
what are the 5 reasons for an organisation having policies and procedures
- hold employees accountable
- let employees know who can help
- identify and anomalies
- reduce risk of unwanted events
- prevent incidents
what are the steps to create a new policy
- arrange meeting
- consultation with staff
- create policy and send to management
- internal approval; and board approval
who must approve the policy
someone from the next level of management than the one creating it
what are the 9 steps in implementing a policy or procedure
- consultation with staff
- tailor policy to organisation
- create clear and specific objectives
- ensure it is realistic
- distribute
6.provide training - ensure consistency
- review regularly
- enforce
what is policy management
the process of creating, distributing and updating policies and procedures within an organisation
what are the 3 policies required by law
- health and safety policy
- disciplinary and dismissal policies
- grievance policy
what things are included in an impact assessment
- who benefits
- who was consulted
- group who’s effected
- impact is + - or neural
- how effective
- recommendations
what is business intelligence (BI)
a system which collects, store and analyses data produced by the organisation
