Unit 6-9 Flashcards
(36 cards)
When a clinician assumes that the patient knows what they are thinking is and example of ..
Communication block
The exchange of information between individuals
Communication
Age, gender, life experiences and cultural diversity are examples of
Personal filters
Two major forms of communication
Nonverbal and verbal
Nonverbal communication consists of
7% of communication is..
38% is..
55% is..
7% is verbal exchange
38% is from the use of voice and tone
55% is from gestures, facial expression, posture, etc…
How long does it take for a person to judge you on your education background,likability and level of success
60 seconds/ 1 minute
What opens the line of communication and builds trust?
First impressions
Study of the distance a individual maintains from other people and how this relates to environmental and cultural factors
Proxemics
Distance from other people
Personal space
Personal spaces
Intimate: 1-18in
Personal: 1.5-4ft
Social: 4-12ft
Public: more than 12ft
Space we consider as belonging to us
Territory
Low contact cultures
Such as a North America, Northern Europeans, and Asian prefer little, if any physical contact
High contact cultures
Such as Mediterranean, Arab, and Latin prefer the intimate and personal zones and much contact between people
Most powerful nonverbal communication tool
Touch
He’s line five categories of touch
Functional/professional Social/polite Friendship/warmth Love/intimacy Sexual arousal
Respecting the patient as a whole, unique individual
Patient centered care
The RESPECT model
Rapport Empathy Support Partnership Explanations Cultural competency Trust
Repeating something the patient has just said
Reflection
Closed question
Can be answered with yes or no or one-two word response
Open ended questions
Require more than a one-word response and allow the patient to express ideas, feelings, and opinions.
Identifying feelings or thoughts of another person
Empathy
The art of treating people with tact and genuine concern
Diplomacy
The degree in which individuals have the capacity to obtain, process and understand basic health information.
Health literacy
Application of cultural knowledge, behaviors, interpersonal skills, and clinical skills to enhance a dental health providers effectiveness in manage patient care
Cultural competency
