Unit 6-9

Question 0

When a clinician assumes that the patient knows what they are thinking is and example of ..

Answer 0

Communication block

Question 1

The exchange of information between individuals

Answer 1

Communication

Question 2

Age, gender, life experiences and cultural diversity are examples of

Answer 2

Personal filters

Question 3

Two major forms of communication

Answer 3

Nonverbal and verbal

Question 4

Nonverbal communication consists of
7% of communication is..
38% is..
55% is..

Answer 4

7% is verbal exchange
38% is from the use of voice and tone
55% is from gestures, facial expression, posture, etc…

Question 5

How long does it take for a person to judge you on your education background,likability and level of success

Answer 5

60 seconds/ 1 minute

Question 6

What opens the line of communication and builds trust?

Answer 6

First impressions

Question 7

Study of the distance a individual maintains from other people and how this relates to environmental and cultural factors

Answer 7

Proxemics

Question 8

Distance from other people

Answer 8

Personal space

Question 9

Personal spaces

Answer 9

Intimate: 1-18in
Personal: 1.5-4ft
Social: 4-12ft
Public: more than 12ft

Question 10

Space we consider as belonging to us

Answer 10

Territory

Question 11

Low contact cultures

Answer 11

Such as a North America, Northern Europeans, and Asian prefer little, if any physical contact

Question 12

High contact cultures

Answer 12

Such as Mediterranean, Arab, and Latin prefer the intimate and personal zones and much contact between people

Question 13

Most powerful nonverbal communication tool

Answer 13

Touch

Question 14

He’s line five categories of touch

Answer 14

Functional/professional
Social/polite
Friendship/warmth
Love/intimacy
Sexual arousal

Question 15

Respecting the patient as a whole, unique individual

Answer 15

Patient centered care

Question 16

The RESPECT model

Answer 16

Rapport
Empathy
Support
Partnership 
Explanations 
Cultural competency 
Trust

Question 17

Repeating something the patient has just said

Answer 17

Reflection

Question 18

Closed question

Answer 18

Can be answered with yes or no or one-two word response

Question 19

Open ended questions

Answer 19

Require more than a one-word response and allow the patient to express ideas, feelings, and opinions.

Question 20

Identifying feelings or thoughts of another person

Answer 20

Empathy

Question 21

The art of treating people with tact and genuine concern

Answer 21

Diplomacy

Question 22

The degree in which individuals have the capacity to obtain, process and understand basic health information.

Answer 22

Health literacy

Question 23

Application of cultural knowledge, behaviors, interpersonal skills, and clinical skills to enhance a dental health providers effectiveness in manage patient care

Answer 23

Cultural competency

Question 24

Refers to speech problems that’s are caused by the muscles involved with speaking or the nerves controlling them.

Answer 24

Dysarthria

Question 25

Disorder that results from damage to language centers of the brain

Answer 25

Aphasia

Question 26

The surgical removal of the voice box due to cancer

Answer 26

Laryngectomy

Question 27

A vibration perceptible

Answer 27

Fremitus

Question 28

Instrument use to measure mobility

Answer 28

Periodontometer

Question 29

The distance from the gingival margin to the location of the periodontal probe tip at the coronal border of attached periodontal tissues

Answer 29

Probing depth

Question 30

Pertaining to touch

Answer 30

Tactile

Question 31

A diseased gingival sulcus

Answer 31

Pocket

Question 32

Periodontitis is identified by the presence of a

Answer 32

Periodontal pocket

Question 33

Periodontal pocket

Answer 33

A sulcus greater than 3mm

Question 34

A probing depth is a measurement of depth of a..

Answer 34

Sulcus or periodontal pocket

Question 35

How many probing depths per tooth are taken?

Answer 35

Six depths but only one per area is recorded (the highest