UNIT 6 mrs c Flashcards by Unknown Unknown

what are the six hr objectives?

training
alignment of values
engagement
talent development
diversity
number, skills and location of employee

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what does Taylor believe?

workers are motivated by money

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Taylor believes in piece rate. What is piece rate?

Where employees are paid depending on how much they produce

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What is a drawback of Taylors ideology?

Workers dislike work so must be closely supervised

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What does Mayo believe?

Workers were motivated when social needs were met

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What should managers do in Mayo’s ideology?

Take interest in employees

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How does Mayo believe staff should work?

In a team

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What does Maslow believe motivates?

Hierarchy of needs

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List everything on the hierarchy of needs from bottom to top?

self actualization
self-esteem
love and belonging
safety and security
physiological needs

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List two potential drawbacks of hierarchy of needs?

not everyone has the same needs
not realistic that all employees will reach the top

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What does Hertzberg believe in?

Two-factor theory

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What consists within the two-factor theory?

Hygiene factors
Motivators

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What do hygiene factors do within Hertzberg’s beliefs?

do NOT motivate but would demotivate if they were not there

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What are motivators within Hertzberg’s beliefs?

factors that directly improve motivation by making job more interesting

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What are the 7 operational objectives?

environmental
cost
quality
flexibility
added value
dependability
speed

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Human resource management definition?

Practice of hiring, recruiting, deploying and managing an organisations employees

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3 internal objectives of HR decision making?

financial
CEO
marketing

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4 external objectives of HR decision making

economic
social
legal
ethical

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hard HRM definition?

Treating employees as a resource which needs to be monitored for efficiency reasons and can be replaced easily

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soft HRM definition?

Treating employees as a valuable asset to the business and of vital importance

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hard HRM examples?

minimal communication
Taylors pay structure
Short term changes in workforce numbers

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soft HRM examples?

Strong communication
Flatter organisational structure
Competitive pay

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hard HRM benefits?

cost efficient
quick decision making

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hard HRM negatives?

high absenteeism
potential damage to business reputation

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soft HRM benefits?

lower absenteeism potential positive business reputation Higher motivation

soft HRM negatives?

High costs

natural wastage definition?

a reduction in workforce achieved when employees are not replaced when they leave

What is organisational design

Creating formal hierarchy that establishes who is answerable to whom within an organisation

Span of control definition?

Number of people under direct supervision of a manager

Levels of hierarchy definition?

Show number of different supervisory and management levels between the bottom of the chart and top of the hierarchy

Chain of command definition?

Route in which information travels through a business - could be from top to bottom or bottom to top

Delegation business definition?

Passing authority (power) down the hierarchy

What is a centralised business structure?

power and decisions are made by those top of the hierarchy level

What is a decentralised business structure?

delegated authority to those lower down the chain enabling them to make decisions

Outline the 5 core job characteristics within the Hackman and Oldham model?

- skill variety - task identity - task significance - autonomy - feedback

4 benefits of changing job design?

- unit labour costs reduced - employer brand developing - increased motivation - improved at meeting customer needs

2 benefits of changing organisation design?

- delayering which saves firms money - increased competitiveness

List a legal requirement that a employee is required to know from an employer?

- Changes to pension arrangements - Proposed redundancy programmes

What is employee representation?

Where employees are part of a formal structure that involves them in business decision-making

What is a reason for formal employee representation?

improved understanding of workplace issues

List 3 benefits of employee representation?

- Increased workforce motivation - Lower risk of industrial disputes - Better business decision making

List 2 drawbacks of employee representation?

- Time consuming - Managers may feel their authority is being undermined

What is the EU legislation for work councils?

Firms that operate in two or more EU countries and have more than 1000 employees

What do work councils cover?

- planning issues - welfare issues - training and development issues

Trade union definition?

organisations that represent the interests of workers or employees in a particular industry

What do trade unions support with?

- income - job security - better working conditions

List two advantages of an employer having a good relationship with a trade union?

- saves time and costs as employers do not have to deal with individuals - improved employee morale and motivtion

Who came up with the human resource flow concept?

Micheal Beer

Human resource flow definition?

describes the way members of a company's workforce 'flow' through the organisation

What can inflows be managed by?

Recruitment and selection of suitable individuals - also involves induction training

Examples of an outflow?

When people leave for a new job or retire

Examples of internal flows?

- promotion - demotion - redeployment

Redeployment definition?

when an employer moves an employee from one role to another, often to avoid redundancies

What are the five stages within the recruitment process?

- defining role - ideal person - attracting applicants - selecting right candidate - interview

what are the 4 key objectives of training?

- Develop new skills - Knowledgeable and committed workforce - Help new employees reach standards of experienced workers - To deliver high quality products and good customer service

Benefits of induction training?

Get to know staff and company policies

Negatives of induction training?

Can be information overload

Benefits of on-the-job training?

- Gain experience - Cheap

Negatives of on-the-job training?

- Bad habitats continued - Customers may be effected

Benefits of off-the-job training?

- could be considered as a "treat" which can increase motivation - expert learning

Negatives of off-the-job training?

expensive for business

Redundancy definition?

When you dismiss an employee because you no longer need them to do their job

Dismissal definition?

When an employee ends an employees contract

What is labour turnover?

measure of the rate of change within a firm’s workforce

Labour turnover formula?

Number of staff leaving the firm per year / Average number of staff* x 100

List a few factors effecting labour turnover?

Low pay Personal issues Economic factors

UNIT 6 mrs c Flashcards

(67 cards)