UPS

Question 1

UPS core values

Answer 1

Integrity, Teamwork, Service, Quality and Efficiency, Safety, Sustainability, Innovation

Question 2

When was UPS founded

Answer 2

1907

Question 3

How many countries and territories does UPS operate

Answer 3

220

Question 4

How many packages handled per year

Answer 4

6.4 billion

Question 5

Total revenue, profit, growth in 2021

Answer 5

97.3B revenue, 12.3B profit, 15% revenue growth, 67% profit growth

Question 6

UPS services

Answer 6

air, ground, domestic, international, commercial and residential

Question 7

International hubs

Answer 7

Germany, China, Hong Kong, Canada, Florida (Latin Am and Caribbean)

Question 8

Europe accounts for ___ % of international package segment revenue

Answer 8

50

Question 9

How many employees

Answer 9

534,000

Question 10

Threats

Answer 10

COVID: supply chain disruptions, impacting customer activity, uncertainty prevailing.
Global economic conditions
World conflict
Inflated fuel prices

Question 11

Opportunities

Answer 11

European expansion, expansion of alternative fuel ground fleet (currently 12%)

Question 12

UPS fleet makeup

Answer 12

757: 75
767: 80, 19 on order, option for 8
A300: 52
MD-11: 42
747: 39, 2 on order

Question 13

Tell us about yourself, what sparked your interest in aviation

Answer 13

.

Question 14

What was your most challenging tour, how did you overcome it

Answer 14

VQ-4

Question 15

What do you know about a UPS pilots scheduling

Answer 15

75/76 daily out and back

74 one of two trips totaling 12-16 days per bid period heavy international flying

Question 16

What can you tell me about your techniques for flying at night, how do you prepare

Answer 16

VQ-4

Question 17

What are some of the challenges you see with your transition

Answer 17

.

Question 18

Define CRM in your own words

Answer 18

A set of procedures and controls that help to optimize human interaction in a professional flight environment

Question 19

How is CRM incorporated into TEM

Answer 19

TEM is a constant and cyclical process for addressing threats and errors inherent to human nature, CRM is the toolbag that allows us to identify, communicate, and resist threats and errors

Question 20

Brief KSDF ILS35L, talk through approach, go around, missed approach, and entry into holding

Answer 20

.

Question 21

How would you decide what level to fly enroute to divert

Answer 21

cost index VNAV cruise optimum altitude

Question 22

What leadership style do you have, what do you look for in a leader

Answer 22

Transformational, self discipline, professionalism

Question 23

What have you learned about UPS

Answer 23

.

Question 24

Tell me about a time you had a conflict with a coworker/peer

Answer 24

FE

Question 25

What did you learn about UPS that surprised you

Answer 25

2021 growth, doubling revenue since 2010, electronic vehicle impact at the company

Question 26

How many hours in the past 3 years (each year), turbine time

Answer 26

Have written for interview

Question 27

When can you descend below CAT II mins

Answer 27

``` Papi/vasi REIL Runway or runway markings Runway lights Termination bars Threshold or threshold lights Touchdown zone markings/lights ```

Question 28

What is the recent rule change on using oxygen in the cockpit

Answer 28

single piloted O2 on above FL410 now vice FL250

Question 29

Watch UPS Birmingham mishap

Answer 29

.

Question 30

Have you ever had spatial D what did you do

Answer 30

636 AR in the weather

Question 31

Engine failure on the takeoff roll what do you do

Answer 31

more information (what speed, which engine, weight, max landing weight, nature of the emergency), continue above V1, once safely away from the deck direct CP to execute the emergency action items engine failure checklist and declare the emergency , request hold for fuel dump if necessary and checklist depending on nature of the emergency.

Question 32

As you takeoff and rotate into a crosswind where will the nose yaw

Answer 32

into the wind, cross control on runway with decreasing input as aerodynamic authority increases, once away from the deck transition to crab into the wind

Question 33

What is your upset criteria and how do you recover

Answer 33

Pitch outside of 30 degrees and AOB beyond 50 degrees, Nose high: roll to help drop the nose keep power to avoid stalling once nose falls through horizon roll wings level and achieve level flight Nose low: wings level, power out to avoid overspeed, pull to level

Question 34

Teach HR your instrument scan

Answer 34

Hub and spoke from ADI with ergonomically similar aircraft ``` ADI Airspeed ADI Altitude/ VSI (5x GS) ADI Heading/CDI ``` Will depart this scan for quick reference of autopilot/FD mode verification & engine settings

Question 35

Current procedure for route input and verification of oceanic/NAT track crossings

Answer 35

input and confirm with CP, approaching crossing contact oceanic control for oceanic clearance with track code and reading back the TMI number along with CPDLC check. At nat entry can use FMS offset function for on track, 1 or 2 nm offset to be corrected by the completion of the track.

Question 36

How do you mitigate a taxi incursion

Answer 36

Thorough taxi brief with departure brief prior to push with planned route and any hotspots along the route, read company pages ahead of flight to make yourself aware of any local procedures

Question 37

How do you mitigate threats and errors?

Answer 37

Starts with your first interaction with your CP and crew. Ensuring any barriers to CRM are addressed early, this will allow a free flow of communication in the cockpit and create a nonjudgemental environment where any crew member feels free to call out errors. Threats should be addressed in the preflight brief and constantly updated and prepared for throughout the flight. Threats are anything that takes away from the perfect day of flying. Explain active and latent

Question 38

Tell me about a time you had to make a fast decision

Answer 38

ACARS update from KTIK to KOFF. Loss of utility hydraulics low fuel

Question 39

Brief SID into Ontario

Answer 39

Talk about setup, constraints, have CP verify altitudes for the SID and if given descend via I will set that altitude and utilize VNAV modes.

Question 40

What to you do if pilot if unstable on approach or confused

Answer 40

The vast majority of aviation mishaps occur during the approach and landing phase of flight. One of the positives of this is that the collect data allowed the NTSB, FAA, & airlines to create stabilized approach criteria which, if followed, will often eliminate dangerous situations which previously resulted in accidents and incidents. If my captain is outside of that criteria and it is a momentary deviation, I will call out the deviation with the expectation that it will be corrected. If it is not corrected or acknowledged, the shared mental model necessary to safe operations has been lost at that point it is necessary to execute the go around and take the time to set up for another approach.