Value Proposition two Flashcards
(80 cards)
He developed the Value Proposition Canvas
Dr. alexander osterwalder
It is used to improve an existing service or product, or a new market idea is made or being developed
Value proposition canvas
This profile describes a specific customer segment in a business model in a organized and detailed way
Customer
Describes a thing your customers are trying to get done in their or work or life.
Jobs
The customer profile can be broken down into three categories. Enumerate them alphabetically
Gains
Jobs
Pains
Job when customers perform a specific task or solve a specific problem. Examples of this is writing a report, washing
the dishes, doing the laundry.
Functional
Job when customers want to look good, gain status, or gain power. It focuses on how a customer wants to be viewed by
others. An example of this is looking trendy with a new output or being a confident person.
Social
. Job when customer looks for a specific emotional state, such as finding peace with past trauma or feeling secure in a
relationship
Personal/Emotional
There also exists another type of customer job that customer performs in the context of purchasing and consuming value
as a professional or as a consumer known as.
Supporting
Pertains to job that is related purchasing a value, such as deciding what skincare products to use, what package is suited
best for needs.
Buyer of value
Pertains to the job that is related to cocreate value with an individual’s organization. It could be by posting product
reviews or giving or co-designing a product or service.
Cocreator of value
Pertains to job that is related to the end value of a proposition’s life cycle such as selling used clothes, cancelling a
subscription, or giving a product to others
Transferrer of value
Describes what annoys, angers, or upsets your customer before, during, or after getting a job done
Customer pain
Enumerate alphabetically, types of pain under undesired outcomes, problems, and characteristics.
Functional
Social
Emotional
Ancillary
These are the things that hinder a customer from doing a job.
Obstacles
Shows what is at stake when things go wrong and what are its negative consequences
Risks
Describe the benefits that the customer wants. It can be required, expected, or desired by customers, and maybe some
would surprise them.
Customer gains
This includes functional utility, social gains, positive emotions, and cost saving.
Gains
Name the four main types of customer gains, alphabetically.
Desired
Expected
Required
Unexpected
These are manufactured products
Physical
This includes products such as copyrights or services such as aftersales assistance.
Tangible
This includes products or services that can be used through a digital platform.
Digital
. This includes products or services such as investment funds, insurances or services such as purchase financing.
Financial
This describes how precisely goods and services alleviate customer pains.
Pain relievers