VOCABULARY Flashcards Preview

Human Resources > VOCABULARY > Flashcards

Flashcards in VOCABULARY Deck (149)
Loading flashcards...
1

Human resources management

integrated set of processes, practices, programs, systems in an organization that focuses on effective deployment + development of employees

2

Globalization

moving local or regional businesses into global marketplace

3

Downsizing

planned elimination of jobs

4

Outsourcing

contract from outside organization for work formerly done by internal employees

5

Contractor

person hired on contract to perform specific job (not considered part of employee base)

6

Telecommuting

conduct work activities in different locations by using technology

7

Six Sigma

process used to translate customer needs into set of optimal tasks performed in concert with one another

8

Lean

Organizational system of improvements that maximize customer value, minimize waste

9

Benchmarking

find best practices in other organizations that can be brought in to enhance performance

10

Human capital

individual's knowledge, skills, abilities = economic value to organization

11

Core competencies

combination of knowledge, skills, characteristics needed to perform role in organization

12

Talent management

leveraging competencies to achieve high organizational performance

13

Culture

consistent observable pattern of behaviours in organization

14

HR management strategy

identifying key HR processes and linking to overall business strategy

15

Systemic discrimination

exclusion of members of certain groups through application of employment policies or practices based on non-job related criteria

16

Bona fide occupational qualification (BFOQ)

justifiable reason for discrimination based on business reasons of safety/effectiveness

17

Reasonable accomodation

attempt by employers to adjust working conditions/practices to prevent discrimination

18

reverse discrimination

giving preference to members of certain groups such that others feel they are the subjects of discrimination

19

harassment

any unwanted physical/verbal behaviour that offends/humiliates

20

psychological harassment

repeated aggravating behaviour that affects an employee's dignity, psychological, physical integrity and results in harmful work environment

21

Employment equity

Canadian process for achieving equality in all aspects of employment

22

Designated groups

women, visible minorities, Aboriginal peoples, persons with disabilities; have been disadvantaged in employment

23

pay equity

practice of equal pay for work of equal value

24

Diversity management

combination of organizational policies/practices that support + encourage employee differences in order to reach business objectives

25

Inclusion

putting the concept of diversity into action

26

Ethics

set of standards of conduct + moral judgments that help determine right vs wrong behaviour

27

Whistleblowing

reporting unethical behaviour to outside the organization

28

employee engagement

amount of commitment/dedication employee has toward organization

29

occupational injury

cut/fracture/sprain/amputation from workplace accident

30

occupational illness

abnormal condition or disorder from exposure to environmental factors in workplace