Vol.2-Ch.3 "Therapeutic Communications" Flashcards Preview

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Flashcards in Vol.2-Ch.3 "Therapeutic Communications" Deck (5)
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1
Q

What is communication comprised of? (4)

A
  • Sender
  • Message
  • Receiver
  • Feedback
2
Q

What are the hallmarks of a good comunicator? (2)

A

Patients and flexibility

3
Q

What things may determine your ability to establish rapport? (3)

A
  • The situation
  • Your PT
  • The conditions
4
Q

What is the first impressions largely based off of?

A

Appearance, clothing, grooming, etc.

5
Q

What are some ways to build Trust and Rapport? (7)

A
  • Introduce yourself (name, title, agency)
  • Use PTs name
  • Address PT properly(only call them what they intro as)
  • Modulate your voice
  • Use a professional but compassionate tone
  • Explain what you are doing, and why
  • Keep a kind, calm expression