W1 D3 Flashcards

1
Q

PART 3 GAIN FLEXIBILITY

benefits

A

Manage expectation

No such thing as perfection

Widen search parameters

Makes a candidate easier to close
Makes a job easier to fill

Tests priorities

More money

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

PART 3 GAIN FLEXIBILITY

questioning for flex

A

If I was able to find X, would you compromise on Y?
In the event I am unable to find X, would this be a deal breaker?
If I find X&Y, but it would require Z from you, would you want to consider this?
If we are able to secure XYZ, would you be able to respond quicker?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

PART 3 GAIN FLEXIBILITY

areas?

A

Time - Quality (type of client, travel, commute, industry) - cost (salary, bonus, benefits, allowances)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

PART 3 GAIN FLEXIBILITY

selling for flex

A

Job/candidates
There is one client that has come to mind, they can offer XYZ but…

Post placements
Looking at the past 10 placements we have made in
X in the Y area, the average salary offered has been Z…

Market conditions
In the current market, clients will respond more favourably to…

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

PART 3 GAIN FLEXIBILITY

CV stripping

A

CV Stripping is the basic skill of questioning a candidate on their CV with the aim of generating information to build your market.

The amount of business development you will get from candidate calls is 100% down to how disciplined you are in CV Stripping on every call!

Manager name from each employer on the CV
Team size at each site
Project stage at each site
Other senior managers he worked with at each site
Which employers he would work for again (reintroduction)
Where those people work now if they have moved on

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

PART 3 GAIN FLEXIBILITY

CV stripping questions

A

When stripping a CV, it is important to phrase questions in such a way that candidates feel comfortable sharing the information with you.

How many other Salesforce.com developers were you working alongside in that role?
We work with Mike at X, who is it that you reported in to?
From a stakeholder communication perspective, what‘s the seniority of the people you dealt with at X…who would be an example?
What was the size of that project? What stage are they at now?
Who was heading the project when you were there?
Where did they move on to?
Which manager would you like to work with again?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

PART 3 GAIN FLEXIBILITY

Building up leads

A

It is necessary, especially in the contract market that you build rapport with the candidates, find out their needs and sell the opportunity first before obtaining leads.

For Example
What kind of projects have you been working on?
How many lifecycles have you been involved in?
What do you like about your current project?
What are you expectations in your next project?
Then ….
Ask for their manager’s name, size of the project etc.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

PART 3 GAIN FLEXIBILITY

Candidate Leads

A

Hot Jobs
What other roles have you heard about on the market during your current job search?

Future Projects
I understand things are going very well at Avanade at the moment, what additional BI projects have they recently won?

Manager Names
We‘re in touch with Richard at Nexell, who did you report in to?

Interview Leads
Your profile will be popular in the market.Who else have you been meeting with to discuss opportunities?

MAN
Our last placement at K3 interviewed with X, Who hired you when you took the role at K3?

Rejected offers
Not everything on the market is going to be a suitable career move, what offers have you turned down recently?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

PART 3 GAIN FLEXIBILITY

references

A

Getting references from candidates is an essential part of building your business

Add references to the database to build contacts

You increase your credibility as a recruitment consultant

It‘s a chance to build rapport with the client on the initial call

Taking a reference often creates a backfill opportunity

Make a follow-up call to the client to pull a job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

PART 4 LOOK FOR BAD NEWS

looking for bad news

A
prevention
address it upfront
time to gather info
improves rapport
ask for help
manage expectation
time to prepare back up
no surprises
client prep
Not ready to change roles
“Just looking” 
Spouse not agreed to relocation
Trying to negotiate a counter-offer
Withheld salary information
Cannot make time for interviews
Visa issues			          (only Tier 1 or EU passport acceptable or US citizens only)
Security clearance
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

PART 4 LOOK FOR BAD NEWS

Uncovering bad news

A

Have you looked into the cost of living in…
Have you asked for a bigger challenge…
What other job opportunities are you considering?
What stage of the interview process are you at?
How do your other opportunities compare to what I have outlined?
What would you need to consider before accepting a new role?
What do your family think about you deciding to change jobs?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

PART 4 LOOK FOR BAD NEWS

re-locators

A

Keeping control of the process when dealing with Re-locators is vitally important. Here are some way you can do that.

no loyalty to new destination?
Spend time explaining the new market to them.
Gain their trust. Always go above and beyond

Salary before and after tax?
Make them aware as early in the process as possible. Explain the difference between their current country and their destination

Property?
Research areas for the candidate.
Explain deposits, fees and arrange viewings for them

Lifestyle?
Understand your candidate and tailor your pitch to their needs.
Show them things to do in their new destination

The offer?
Fully explain every part of the offer so there can be no confusion at the later stages of the process

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

PART 5 SELL

need based selling

A

time
Work unattended, project deadline, loss of revenue

quality
Vertical experience, people management, qualifications

cost
Salary/budget inflexible, budget spent for the year, ROI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

PART 5 SELL

Tailoring USPs to your market

A

Each business has its own specific USPs. However you should be tailoring these to your particular market. Whether this be the country, region or product.

You can do this by using phrases such as the below after your USP…
“What we’ve found to be the case in Texas is…”
“The DACH region is one of the most successful within our business…”
“This has been effective in the New York City CRM channel”
“Our DACH team is now over 20 consultants strong…”
“Our Florida team has now increased in size to 15 consultants”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

PART 5 SELL

Sales Pitch

A

FEATURE
an element of our service

ADVANTAGE
what this means

BENEFIT
solving the need

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

PART 5 SELL

benefit

A

Benefits relate to the individual. They say how the features and advantages will affect the individual and are therefore much more persuasive.

The deeper and more personal the benefit you can provide, the more powerful your sales pitch will be.

The benefit phrases people like to hear are:

You don’t have to worry because… 
You can be confident that… 
This will give you a peace of mind because… 
You can be reassured that… 
The benefit of this to you will be… 
This means for you…
17
Q

PART 5 SELL

delivering?

A

Stand - shoulders back - confident tone - believe it

18
Q

PART 5 SELL

selling a job to the candidate

A
Client Reputation
Past Placements
Role Trajectory (progression)
Technology they will use
Project/Client Sector they will get to add to profile
Manager (e.g. empowering not micro management)
Office (Location, Quality, Environment)
% of Travel
Newly created role
Hiring driven by growth
Training
Salary or rates
Benefits/expenses
Project plans and stage
Company Culture
Team Size
Recent News about the company
Role new to market
19
Q

PART 6 CONFIRM

confirmation?

A

The confirmation stage is a vital part of your structure and should not be over looked. There are several benefits of the confirmation stage.

Evidence Listening
Confirm you have sold what you think you have
Check you haven’t missed anything
Check Understanding

20
Q

PART 6 CONFIRM

closing a candidate qual.

A

We should always be closing on the next steps that will get us closer to placing this candidate:

Scheduled follow-up call
Exclusivity
Specific interview times
Taking CV/Resume off job boards
Sending updated CV
Return permission email 
Taking an interview later today
Lower salary / rate expectation
Contacting FRG before submitting CV anywhere
21
Q

PART 6 CONFIRM

benefits and consequences

A

We need to make sure that our candidates know both the benefits and the consequences of not doing something.

cv back on time

committing to interview time

time to think about it

22
Q

PART 6 CONFIRM

objections handling method

A

empathy

question

sell

close

23
Q

PART 6 CONFIRM

objections handling method
empathy?

A
Not agreement
Not Side Step
Genuine
Authentic (back story)
Patient
Tailored
24
Q

PART 6 CONFIRM

objections handling method

Empathy statements

A

Empathy statements consist of 2 parts; expressing that you understand and then demonstrating why you understand …

At this stage you do not Question or Sell!
I understand
I appreciate
I can see where you are coming from
That’s interesting
I take that on board
That’s not uncommon
I’ve encountered this before
25
Q

PART 6 CONFIRM

objections handling method

questioning to overcome an objection

A

Questioning effectively at this stage will help you overcome the objection in the sell stage to ensure you isolate exactly what the objection is.

‘What about that poses a challenge?
‘What specifically about that creates a roadblock?’
‘How important is that in the decision making process?’
‘How does that impact you?’
‘Where do you place that in the list of priorities?’
‘To what extent could you accept that as the compromise if all other boxes are ticked?’