W2 Flashcards
(79 cards)
What are the types of scaling techniques?
- Comparative scales:
- Paired comparison
- Rank order
- Constant sum scaling
- Non-comparative scales:
- Continuous rating scale
- Itemised rating scale:
- Likert scale
- Semantic differential scale
What are comparative scales?
They compare objects directly, like asking if you prefer A or B more. They show relative preferences, not absolute ones.
What is a paired comparison scale?
You pick one option from a pair based on a criterion, like choosing BMW over Porsche. It’s simple but slow when there are many pairs.
What is a rank order scale?
You rank items in order of preference. It feels natural and quick, but only shows relative likes, not actual differences in preference.
What is constant sum scaling?
You divide a fixed number (like 100 points) across items based on importance. It’s more accurate and feels like real decisions, but more work for participants.
What are the pros of comparative scaling techniques?
They feel realistic and require fewer assumptions. They reduce carryover effects and are easier to understand.
What are the cons of comparative scaling techniques?
They only show relative preferences and are harder to generalize beyond the specific items being compared.
What are non-comparative scales?
Each item is rated independently. You’re not comparing options directly but scoring them one by one.
What is a continuous rating scale?
You mark a spot on a line that goes from one extreme to another, like rating involvement from ‘not at all’ to ‘extremely’. It’s flexible but hard to score.
What is an itemised rating scale?
It has defined response categories, like a 5-point or 7-point scale. It’s easier to score than continuous scales.
What is a Likert scale?
A 5-point scale where you say how much you agree with each statement. It’s easy to use but responses like ‘neutral’ can be confusing.
What is a semantic differential scale?
A 7-point scale with opposite adjectives at each end, like ‘strong - weak’. It helps compare things with subtle meanings.
What are the pros of non-comparative scaling techniques?
They give absolute scores, are easy to understand, and allow detailed analysis. They’re great for surveys with many different objects.
What are the disadvantages of non-comparative scales?
They rely more on assumptions and scoring can be tricky. Continuous scales can be unreliable.
What are the guidelines for creating good itemised rating scales?
- Use 5 to 9 categories
- Keep the scale balanced
- Use odd numbers if a neutral response is okay
- Use even numbers if you want to force a choice
- Match labels to what you’re asking
What is a single-item scale?
It asks one simple question, usually about surface-level things like age, gender, or brand liking.
What is a multi-item scale?
It uses several related questions to measure a deeper concept like satisfaction or motivation.
When should you use single-item scales?
When the object being rated is simple (e.g., a brand) - When the rating is simple and clear to everyone (e.g., how much they like an ad)
When should you use multi-item scales?
When the concept is abstract and needs multiple questions to be measured well, like employee wellbeing or job satisfaction.
What is a reflective scale?
All items reflect the same construct, like asking the same thing in different ways. Example: “I eat healthy,” “I don’t eat junk,” “I have a balanced diet.”
What is a formative scale?
Each item measures a different part of the construct. Example: “I have a balanced diet,” “I exercise,” “I sleep well” measure overall health.
What is validity?
Validity is how well a measurement reflects the true differences of the concept being measured — not just error or noise.
What does high validity imply?
It means the measurement has little systematic or random error and is accurately capturing what it’s supposed to.
What is measurement error?
It’s the difference between the observed score and the true score. It includes both random and systematic error.