Week 1 Flashcards
(24 cards)
What isn’t effective communication?
Hearing but not listening, listening while making judgements - stereotyping, filtering, interrupting and inappropriate advice giving
A simple model of communication includes?
Sender, receiver, message/feedback, noise
Who is the sender?
The person who encodes the message for delivery
Who is the receiver?
The person who decodes the message
What is the message?
The information that is encoded during an interaction
What is noise?
Physical or psychological interference that can impact on how accurately a message is sent or received
What is context
The overarching physical or psychological environment that guides how a message with be interpreted
The influence of context on the meaning of a message relates to the fact that words have two meanings ….
Denotative and connotative
What is a denotative meaning
The objective, dictionary definition of a word. D = Dictionary
What is a connotative meaning?
The subjective meaning of a word, impacted upon by personality, past experience, context or personal circumstances
What is other-oriented?
Sharing responsibility for the conversation but your focus is on the other person not on your own needs or wants
What is active listening?
A form of listening in which the listening makes verbal and non-verbal contributions to the conversation with the intention of understanding the speaker’s message
What is evaluative (judgmental) listening
Listen to what someone has to say but will do so while making judgements about that person and the way that person is proceeding with the topic of the conversation
What is stereotyping?
Abbreviated or simplified perceptions of people that are often misleading or inaccurate
What is filtering?
Unconscious blocking of parts of a message to only process information that conforms to your point of view, potentially resulting in biased listening
What is personal agency?
The belief that you can successfully manage your environment and he hurdles that this environment may present you with
Effective communication involves….
Being other-oriented, reflective and understanding where the meaning of your words come from
What is reflection?
The contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication
Rote learning style of habitual action and the simple comprehension of information without questioning that reflects ..
Understanding
What is habitual action?
Lower-order leaning style based on rote (mechanical) learning information without really stopping to think how that information integrates into your world view
What is understanding?
Lower-order learning style based on questioning and comprehending information without putting further thought into a topic
Higher-order learning styles include reflection and …
Intensive critical reflection
What is reflection?
Higher-order learning style where a student questions and critiques what they have learned in order to better integrate their understanding with their own experience
What is critical reflection?
Higher-order reflective learning style that incorporates reflection but also moves beyond this when students question their assumptions and alter their perceptions of things to potentially change their future behavior
